Ratings based on 803 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide South Australia

Centrally located

Posted Aug 29, 2015
Nice hotel centrally located close to train station . Very friendly staff very courteous. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from bedfordshire

Absolutely wonderful stay!!

Posted Aug 27, 2015
This hotel is a must stay at if your going to York, the hotel staff are friendly & helpful. The hotel is stunning, and the Spa is an added bonus.
5 out of 5
Recommended
for Everyone
by A verified traveler from crosby merseyside

Beautiful hotel, great location

Posted Aug 20, 2015
Pros: It is so beautifully decorated, loved all the finishing touches e.g comfy beds, complimentary spring water, molfton brown toiletries.
Cons: Can't think of any
Location: Great location, about 6-7 minute walk to York Minster, close to all shops and restaurants
Had a 3 day break with my mum, it was my first time at the hotel I go to York at least once a year, abosulely loved the hotel, it is a stunning building, rooms are beautiful, we were meeting other family who were staying at another hotel, so didn't get the chance to use the facilities, really looking forward to going back, hopefully in December!
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff were excellent and hotel was in a great loca

Posted Aug 20, 2015
The hotel was interesting but the spa was over crowded and cramped.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Excellent staff and cleanliness. Very friendly, great facilities, great location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Aug 14, 2015
A great experience. Close to everything plus the hotel and staff were wonderful. I highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2015
Excellent friendly staff and a very comfortable room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel, would stay nowhere else in York.

Posted Aug 8, 2015
Amazing hotel in a perfect location. Lovely spa with warm pool and jut relaxing. The hotel staff are so friendly and helpful, couldn't fault anything. Just pure 5* luxury at its best.
5 out of 5
Recommended
for Couples
by A verified traveler from Bristol

Lovely hotel in the centre of York

Posted Aug 8, 2015
Pros: Room, spa facilities, toiletries provided, provision of robes and slippers, the staff, everything really.
Location: Easy walking distance to York town centre, historic York wall, York Minster, York Dungeons, River cruises, restaurants, Yorkvik Centre, museums.
My husband and I chose this hotel to celebrate our Silver Wedding Anniversary. We were impressed from the start with very attentive hotel staff to welcome us and all you would expect from a 5* hotel. We stayed in an Executive Suite which was very clean and comfortable and spacious too. We even had a bottle of champagne and other goodies awaiting us in recognition of our special occasion. Excellent clean spa facilities with a gym, pool, sauna, steam room, jacuzzi and Espa treatment rooms - very relaxing! We would most certainly recommend this hotel to anyone wanting to make an occasion special. Both myself and my husband left York feeling totally chilled out, in spite of the siteseeing, thanks to the luxeries of The Grand Hotel and Spa, York. Objectives achieved!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2015
コンシェルジュのピーターが大変親切だった。駅やバス停、市街へも徒歩で行ける立地も便利。元鉄道会社の建物を改装した内装も歴史が有り重厚。