Ratings based on 264 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler
Disappointing stayPosted Nov 22, 2015
Cons: The reception staff
Room smelled of paint so had to have windows open in winter. Scaffolding outside- gave myself and the decorator a shock when I came out of the bathroom naked! I was not warned that building works would be carried out early in the morning or I would have kept my curtains drawn( being on the 4th floor- privacy wouldn't normally be an issue!) A plug in radiator in the room which smelled of burnt dust when used, no other form of heating. I had arranged for someone to collect a very important parcel from reception. They had to come on 4 separate occasions before they received the item. The receptionist who took the parcel went off duty and didn't label up or pass the details onto the new reception staff. It took 5 phone calls to get this sorted! Breakfast staff were efficient and polite and breakfast was faultless. Ate in the bar one evening but they forgot 2 main parts of the meal so that by the time the missing items appeared the food was cold. Wouldn't go back to this hotel. I stayed at the holiday Inn before and will return there when I visit harrogate again.
for Everyoneby A verified traveler from Norfolk East Anglia
Well Situated hotelPosted Nov 1, 2015
Cons: More staff
Location: Location good,shopping & Dining
Our stay was pleasant although the weather was not.Our first visit to Harrogate & The Majestic did not disappoint.On checking in we were told that we were upgraded,the room was lovely,clean & quite big though not as big as our friends,they had not been upgraded.We had lovely white bathrobes & slippers (they did not). Breakfast was buffet & very good although we waited quite awhile for tea& coffee. In parts the hotel is very tired in places & need more staff as there was waiting at the bar as well as breakfast
by A verified traveler from Tyne & Wear
Tired hotelPosted Oct 28, 2015
having booked a premier double room I was genuinely shocked at the small size. It was very cramped and didnt match the what I have come to expect from the price that was paid. A very lack lustre experience.
for Everyoneby A verified traveler from macclesfield
one night only for family celebrationPosted Oct 24, 2015
Pros: see above
Cons: outside appearance
Location: ideal for our needs. we only visited family
very satisfactory. breakfast excellent, nothing more to say
for Everyoneby A verified traveler from cambridge
Fab hotel but some issuesPosted Sep 25, 2015
Pros: Beautiful grounds and fab location. Gorgeous old building.
Cons: Breakfast chaotic. Had to ask for Cutlery and coffee. Loads of staff around but they all looked a bit like it was the 'morning after the night before'
Location: Fantastic location. Loads of lovely restaurants and shops right on the doorstep.
Sadly the swimming pool was out of action when we stayed which was very disappointing. We felt they should have l t us know when booking. The room was lovely and very spacious but a little tired and dated. Girl on reception lovely!
for Couplesby A verified traveler from Essex
Good hotel in excellent position.Posted Sep 16, 2015
Pros: It was roomy and comfortable, clean and quiet.
Cons: The lighting in our room was somewhat dim - a feature in many hotels recently visited.
Location: Excellent location - interesting town, green spaces and gardens. Ripon and Harlow Carr nearby.
We stayed at this hotel with friends and found it very comfortable. Breakfasts were all you could want although the one evening meal we had did leave a bit to be desired. The hotel is ideally situated on the edge of the town meaning that everywhere was within walking distance.
for Everyoneby A verified traveler
Posted Sep 5, 2015
We had 3 rooms 2 double and one single. The single room was not upto the star rating at all and there was stale smell. Shower pressure in a double bedroom was very low. In the other bedroom the tv remote control went missing after the first night. Hotel said they would rectify the situation straight away. That never happened. There are a lot of other little nigly things like at breakfast some people were having breakfast in literally in their pyjamas. The breakfast itself was good. The setting and hotel ambience was good. The bar staff and service was good.
for Everyoneby A verified traveler from Kent
Super hotel with a great central locationPosted Sep 4, 2015
We found this to be a very well managed hotel with very friendly staff for whom nothing was too much trouble. Our standard room was light, airy and spacious. All fittings and decoration were of a good quality. Foodwise, there was plenty of variety for breakfasts and dinners. The swimming pool in the leisure complex was nice and warm also. The hotel building itself is an architectural masterpiece and is impressive. We would have no hesitation in recommending this hotel to friends.
for Everyoneby A verified traveler from West Yorkshire
Good locationPosted Sep 1, 2015
Pros: Overall it was clean, spacious and it had lovely gardens.
Cons: Remove the parking charge for paying guests. No one appreciates having to have an additional charge.
Location: Close to the shops, Harrogate Baths, pump house and Betty's. A good pub is the Old Bell for drink and food, but it doesn't take children.
We had one complaint which was having to pay for parking. Other than that we couldn't fault the hotel, the staff were friendly and helpful. The room was clean and spacious. There was a great choice for breakfast, we would definitely recommend the hotel.
for Couplesby A verified traveler
Posted Aug 27, 2015 on Hotels