Lounge

Reviews of Three Tuns Hotel

3 out of 5
Three Tuns Hotel
Murray Street, Filey, England

Reviews

5.8
Rating 10 - Excellent. 31 out of 280 reviews" "
Rating 8 - Good. 66 out of 280 reviews" "
Rating 6 - Okay. 60 out of 280 reviews" "
Rating 4 - Poor. 64 out of 280 reviews" "
Rating 2 - Terrible. 59 out of 280 reviews" "

5.2/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Liz

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were friendly, although the room was bleak. There was an overwhelming smell of old frying fat.
Stayed 1 night in Oct 2023

8/10 Good

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.staff could not do anoth for you.room was warm.i wanted a hotel with parking, which i got,but was not told i had to pay for it.it cost me £50 for 5 days....
Stayed 5 nights in Sep 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service
staff great breakfast gd bed not comfortable atall
staff are friendly and very welcoming, breakfast was good the room was clean. the only thing I would say is that the beds were not comfortable and could do with being updated. some entertainment was missing, would have been nice to have this in the evenings.
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Misleading Description of Features
The staff were very friendly and pleasant to deal with. While the stairs were narrow and difficult for someone of limited mobility, the nature of the building makes this understandable. However, there were features advertised that were not in practice available. Parking Available - there is a pay & display public car park that adds £10 per day. Had this been clear we would not have stayed here. Bar - the bar is only available if the town itself is busy. While I wouldn’t expect it to be open 24/7 it is very disappointing for it to close in the afternoon and therefore not available to guests staying in the hotel in the evening. Restaurant - again, like the bar only opens if the town is busy, and only in the afternoon. Even when it was busy in the evening, food was no longer available. This is again disappointing for those staying in the hotel, forcing you to try and find a meal nearby. Breakfast - while available and of reasonable quality, the price of £8 was far too high for what was offered. Also, there was a note saying towels were not provided only for us to be provided with towels. Overall a very disappointing place to stay. We selected this based on features it advertised that in practice turned out to not be available. Had that been clear, we would not have stayed there. I would not recommend staying there to anyone.
Stayed 4 nights in Sep 2023

8/10 Good

S

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room marks all over the wardrobes, wallpaper falling off stuck up with tape ,bed sheets marked, bed base stained. Toilet walls all mark poo inthe Toilets brush, bathroom not to clean. Was told beakfast was only £5 when arrived they said it had gone to £8 would not say it was the best to say it was dearer 1 slice bacon 2 small sausage 1 egg beans and tomatoes. 2 slice toast
Stayed 1 night in Aug 2023

6/10 Okay

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall not bad. Very disappointing when the bar closed at 18:30. Staff were very good and they were very friendly. Excellent breakfast for the price.
Stayed 2 nights in Aug 2023

8/10 Good

Gary

Stayed 1 night in Aug 2023

6/10 Okay

Jane

Traveled with family
Meeting family in Filey
The young people running the hotel were very helpful and welcoming but we would have appreciated information in the changed car park situation especially as we now needed to pay and with coins!! No-one carries that amount of pound coins these days and £10 for overnight is a lot of coins never mind expensive when generally parking is free after 6pm. We would have appreciated the tea tray being replenished for our second night too. Obviously it was very quiet in the evening so we had no way to contact you in the evening or night time
Stayed 2 nights in Aug 2023

8/10 Good

Clive

Stayed 1 night in Aug 2023

8/10 Good

Sarah

Stayed 1 night in Aug 2023

6/10 Okay

Mark

Liked: Room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Louise

Stayed 1 night in Aug 2023

2/10 Terrible

Marie

Disliked: Property conditions & facilities
ROOM 5 H&S issues: cables hanging from tv. Plugged into an extension with kettle. No parking- pay and display £10 per day Water leak in area leading to beer garden. Mold on tiles and screen round bath, every corner has ingrained dirt. Cobwebs in bedroom. Four flights of dirty stairs - not asked if able to access. Cooking smells from kitchen- fire door to accommodation never closed. Bin in room not emptied and room not serviced during my four night stay. Couldn’t close old fashioned sash windows. All this for £70 per night and breakfast not included. - how did l fall for it??
Stayed 4 nights in Jul 2023

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
I booked this as visiting friends in the centre of Filey and it was central and cheap. I then looked at the reviews and nearly cancelled. However, I don't know what people expect for the price! It was clean, had TV and refreshments. The staff were lovely. I would book again (mattress did creak when moving tho)
Stayed 1 night in Jul 2023

8/10 Good

Russell

Liked: Staff & service
Staff could not do enough for us the beds were very comfortable and it was in a good location. Breakfast was good the rooms could have done with a bit of a clean and decorating,
Stayed 3 nights in Jul 2023

6/10 Okay

Karen

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Diane

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Grim
Stayed 2 nights in Jun 2023

8/10 Good

Martyna

Stayed 1 night in Jun 2023

6/10 Okay

Susan

Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Not disabled friendly poor on site
Old property staff are lovely very helpful friendly .. however rooms over a pub so expect noise and music property and rooms are tired dated and not all are ensuite .and not that clean . really do not book if mobility issues or disabled and forget it if in a wheel chair no lift and two flights of very narrow stairs to each floor rooms are on two floors. Doors to rooms sticks and bed vv uncomfortable pillows were stained and smelly good tea coffee supplies but dearnt use as kettle was minging inside .. plenty of wardrobe space but one mirror and really high so can't see full length or use it for much than it covers the wall .plus as toilets are shared expect constant noises from flushing Loos and people using them . food ok breakfast was quite late in morning so not ideal if you want to get out early for th day and checkout is 10am so rush to have breakfast at 9.00 and then get ready for day get a bit of hassle by staff l to get out by 9.30 but booking on line said 10 .. No free on site parking only public carpark pay by hour quite expensive in relation to others in Filey sorry but worst place I've stayed and in this day and age 70.00 is still not cheap a night
Stayed 1 night in May 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back in time
Old type building Perhaps an old coach house
Stayed 1 night in May 2023

2/10 Terrible

Tom

Stayed 2 nights in Apr 2023

2/10 Terrible

John

Disliked: Room comfort
No soap or towels in bathroom the place shut down
No soap or towels in the bathroom went to the bar/ recetion to get soap ect all shut down 18.00 wanted a meal and drink all closed beds excessivley noisy when turning over went to bar/reception all shut down 07.30. We had to leave WITHOUT A SHOWER OR WASH. Found someone in the kitchen they could not help and we will not be back for the next booked night. I would a refund for the second night the bar/reception is in desperate revamp NOT HAPPY
Stayed 2 nights in Sep 2022

8/10 Good

Paul

Stayed 3 nights in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please get this place shut down asap . I believe the next pandemic will be sourced here. Get environmental health officers in , but make sure they have full body protection.
Stayed 1 night in Aug 2022

6/10 Okay

Guy

Disliked: Cleanliness, property conditions & facilities
I was disappointed that the door to my room was not secure. The door could be pushed open from the outside.
Stayed 1 night in Jul 2022

8/10 Good

Olwyn

Liked: Cleanliness, staff & service
Our stay was good apart from one of the beds which was not at all comfortable, bit outdated but somewhere to put head down, breakfast its self was lovely, but my daughter does not drink hot drinks so it had to be cordial no fresh orange juice offered, all considered would not put me off staying again staff fantastic.
Stayed 1 night in Jul 2022

8/10 Good

Jason

Liked: Staff & service, room comfort
The Three Tuns
Stayed on Friday the 22/07/22 The location was spot on in the centre of Filey and only a few minutes walk to the beach. The staff where great very friendly. The breakfast was spot on. No complaints whats so ever. We definitely would stay again.
Stayed 1 night in Jul 2022

2/10 Terrible

Veronica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Jane

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Deborah

Stayed 1 night in Jul 2022

4/10 Poor

s

Disliked: Cleanliness, property conditions & facilities, room comfort
visitor
10 pound to park room was badly decorated and damp over top of window wallpaper peeling off needs a complete fefurb
Stayed 3 nights in Jul 2022

6/10 Okay

Nigel

Stayed 1 night in Jul 2022

8/10 Good

Robert

Stayed 3 nights in Jun 2022

4/10 Poor

Dean

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stunk of nicotine
Stayed 1 night in Jun 2022

8/10 Good

Joanna

Stayed 1 night in Jun 2022

4/10 Poor

les

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Tina

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2022

8/10 Good

neville

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2022

2/10 Terrible

Samantha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy
The hotel was filthy we had to leave early as there's no way I could stay with my children the tv didn't work the plug sockets didn't work the bed n sheets were dirty mattress stained man in room opposite was drunk n grunting at my 3 small children who were scared he was smoking in his room which drifted over to my room and its a non smoking hotel u have to go through kitchen to get to rooms again not very safe if the knifes etc get into the wrong hands the rooms themselfs weren't very safe only had a slide lock onto door we left in middle of night due to not being able to stay there
Stayed 1 night in Feb 2022

8/10 Good

Catherine

Stayed 1 night in Feb 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

4/10 Poor

Stewart

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not very good at all toilet didn't work well the shower was mucky the bathroom need a good clean
Stayed 2 nights in Dec 2021

2/10 Terrible

d

Disliked: Staff & service, property conditions & facilities, room comfort
Never go here
Never stay again say open all year so went over Christmas no cooked breakfast just stale croissants have to go through kitchen to get to room Christmas Day no staff got locked out or room as kitchen door locked when I got back had to find another door to get in ,toilet took about 7 pulls before it would flush ,shower puts more water out of bath than in ,place was a dump left after 1 night of a 3 night stay looks nice from outside but inside needs a total refit would not recommend going there at all
Stayed 3 nights in Dec 2021

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally disgusting
Words cannot describe how disgusting the whole aspect of the stay was & if we never stayed away again i would never stay there .How they get away with health & safety when you have to go through the kitchen to ascend the stairs to the rooms is totally beyond compression.
Stayed 1 night in Dec 2021

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the stay!
The room was awful, the heating didn’t work properly and so a fan heater was installed. The bed and pillows look and felt really old and didn’t smell fresh. The toilet seat was broken the toilet roll holder was broken. The pub was closing at 7pm and also when booking the room nothing was made clear about parking being an extra cost. The room was so bad we didn’t even stay, the keys were handed back and now looking for a refund!
Stayed 1 night in Dec 2021