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Reviews of Hellidon Lakes Golf & Spa Hotel

4 out of 5
Hellidon Lakes Golf & Spa Hotel
Hellidon, Daventry, England

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 387 reviews" "
Rating 8 - Good. 157 out of 387 reviews" "
Rating 6 - Okay. 59 out of 387 reviews" "
Rating 4 - Poor. 34 out of 387 reviews" "
Rating 2 - Terrible. 29 out of 387 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noise room, knocking radiator all night and a very early wake up by the geese so really not a good night sleep. Saved by a very lovely lady in the breakfast room called Vicky who was an absolute ray of sunshine. Big thank you to her for making my morning ☺️
Stayed 1 night in Feb 2024
Response from Hellidon Lakes Team on Mar 31, 2024
Dear Rebecca,Thank you for reviewing your stay with us. We are sorry to hear you had some issues with the radiator throughout the night & received an unexpected wake-up call from the geese visiting the lakes.Vicky will be delighted to read she saved the day by being that ray of sunshine during your breakfast.We hope to welcome you back again soon, Kind regards,The Team at Hellidon

2/10 Terrible

Tom

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is extremely tired. Corridor up the the room smelt of damp. Room was freezing cold and had to get someone to come up and fix the radiator. Hotel was full of loud groups. Food was bland and expensive for what it was. Would never stay again.
Stayed 1 night in Feb 2024
Response from Hellidon Lakes Team on Feb 22, 2024
Dear Tom,Thank you for taking the time to review your recent stay with us. We are disappointed to read you had a bad experience due to cold rooms and loud groups.We appreciate the feedback you have given and apologize for the inconvenience this caused you. This will be passed on to the relevant departments to investigate and work on for future guests.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hellidon Lakes Team on Feb 12, 2024
Dear David,Thank you for rating your recent visit with us!We can't wait to welcome you back for another 5/5 stay!

4/10 Poor

Leslie, Nassau

Stayed 1 night in Dec 2023
Response from Hellidon Lakes Team on Jan 12, 2024
Dear Leslie,Thank you for taking the time to review your recent visit.We are disappointed to see we only scored a 2/5 review. Please feel free to get in touch with some detailed feedback so we can work on any improvements needed.

2/10 Terrible

Anthony

Business traveler
Disliked: Property conditions & facilities
My fourth use of this hotel Arrived 2210 after dining elsewhere No obvious staff at reception. Had to call for check in Had requested a standard double room as previously, allocated a twin room 102 Dilapidated wing of hotel. Loose toilet roll holder in bathroom - sign of a lack of maintenance Bitterly cold. No heating. Heater did not work minus 4 Celsius outside. Woken at 0610 by singing and slamming of door by noisy guest in corridor. Yet to experience the bathroom and the breakfast, check out etc Not likely to use again for winter.
Stayed 1 night in Nov 2023
Response from Hellidon Lakes Team on Dec 4, 2023
Dear Anthony,Thank you for taking the time to review your recent visit with us.Our apologies for the lack of maintenance you experienced throughout your time with us - we will pass this on to the maintenance team to look into.We hope to welcome you back again shortly to experience more of the property.

4/10 Poor

Amarjit

Business traveler
Liked: Staff & service
I stayed here for three nights as I was attending a property course and I was really disappointed in my bedroom facilities. The hotel itself is really nice and the outside scenery and views are spectacular. The staff around the restaurant are friendly and helpful including Ben, Julian, a young girl whose name I forget and another lady who looked after breakfasts - they are all helpful, friendly and approachable. Lucy at reception is also very friendly and easy to talk to. The issues I encountered were a few fold with the main one being that my room was freezing, no matter what I did - it was so cold. I remember falling asleep on night one and I made a point of answering the "how was your check in" email from Expedia and I mentioned the issues. No response was received by me so I went to the reception in good faith and I let the receptionist know that my room was freezing to which she confirmed that she would let maintenance know. In addition, my room had not been made up after night one even though I specifically left the door notice on. I then went back to my room to sleep on night two and evidently realised that my room hadn't been made which was quite frustrating. The food is also overpriced and the portions are tiny, although delicious. Value for money is not a thing at this hotel, I feel and customer satisfaction isn't high on the priority list.
Stayed 3 nights in Nov 2023
Response from Hellidon Lakes Team on Nov 9, 2023
Dear Amarijit,We are disappointed to read you experienced some issues throughout your stay with us, and that you didn't get notified of our instant response via this network when you reported this.We are pleased to read you found Ben, Julian, Lucy and another team member to be helpful and pass this on to them.

6/10 Okay

Ellie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
The hotel rooms are great clean and comfortable lots of space. Restaurante took over 40 minutes to order food it came with hot coleslaw dessert we request custard it came with cream. If you want a cooked breakfast you'll have to be up early ran out at 8.30am No croissants pastries. Tables left uncleared. We were attend a 3 day Taekwondo event which was booked over 12months ago the hotel wasn't prepared for such a large event. Challenge Manager but our complaint seemed to fall on deaf ears. Staff seemed inexperienced. Didn't even know what their managers name.
Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Nov 9, 2023
Dear Ellie,Thank you for taking the time to review your recent visit with us.We are disappointed to read you had issues with the restaurant throughout your stay with us. Our apologies for the disappointing experience and will pass your feedback to the team to rectify.We hope to welcome you back in the future.

10/10 Excellent

Ollie

Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Nov 1, 2023
Dear Ollie,Thank you for taking the tie to leave us a 10/10 review.We hope to welcome you back soon!

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old & tired
A very tired hotel, our bathroom wasn't cleaned at all and the room could do with updating in every way. the double bed was two singles put together. Then from 7pm to midnight there was an event going on directly under our room that was so loud you couldn't here the tv in the room. The front desk didn't seem to care at all at the many complaints being received. The restaurant was okay but massively over priced.
Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear James,Thank you for your review regarding your recent visit.We are disappointed to read that you encountered a few issues throughout your stay.Our apologies for the uncleaned bathroom and tired room. We will pass this on to the housekeeping and maintenance department to address your points.We will speak with the reception team regarding event bedroom allocations & the lack of empathy.We hope you will return again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Anonymous,Thank you for taking the time to review your recent visit to Hellidon Lakes Hotel.Please feel free to get in touch with us on how we can improve that 8/10 to 10/10.Hope to welcome you back in the future!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hellidon Lakes Team on Oct 31, 2023
Dear Andrew,Thank you for this 5/5 review.We can't wait to welcome you back in the future.

6/10 Okay

Stephanie

Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Stephanie,Thank you for taking the time to review your recent visit to Hellidon Lakes Hotel.Please feel free to get in touch with us on how we can improve that 6/10 to 10/10.Hope to welcome you back in the future!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. A little in the middle of no where. In a beautiful quiet setting nevertheless. Renovation works to the pool are on going so didn't get the chance to check it out. However, I did use the spa and had a pleasant massage.
Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Timothy,Thank you for giving us a 5/5 review.We are pleased to read you enjoyed your stay and managed to book in for a spa treatment.We hope to see you again!

10/10 Excellent

Mrs T

Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Mrs T,Thank you for taking the time to give us a 10/10 review.We hope to see you back soon!

6/10 Okay

Primo

Disliked: Room comfort
disappointed
Check in was delayed as room not ready, I arrived after suggested time. Flies in the room (end of October stay) which seemed surprising. I did seem to be in an annex over the kitchen/ rubbish section of the hotel and when i opened the velux style window the vent from the kitchen offered a wholly refreshing smell of sprouts. Staff seemed to find every question (not that I asked more than 3) difficult to deal with. Ordered food from the bar and which was ok but chips weren't cooked and condiments took quite some time to come out, my meal was almost over. It was not a busy time. Overall, it was an expensive room for the night and quite frankly not worth the money.
Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Primo.Thanks for taking the time to review your recent visit.We are saddened to read you felt that your visit was disappointing.Our apologies for the room's cleanliness and the view/smell of the kitchen below we will pass these comments onto the housekeeping and maintenance team to address.Again our apologies that you had some issues with our staff and food quality, we will of course pass this onto the team to ensure this is rectified.We do hope to see you again in the future

6/10 Okay

Simon

Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Simon,Thanks for taking the time to review your recent visit with us. Please let us know what we can improve on to turn your 6/10 to a 10/10.Hope to see you in the future!

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was poor selection for a healthy breakfast minimal… there was rubbish in one of the draws in my room from the previous guess.. could have been so much better
Stayed 1 night in Oct 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear James,Thank you for taking the time to review your visit.We are sorry to read you had a poor breakfast experience and that the room cleanliness was not up to standard and apologise that we did not meet your expectations.We shall pass your comments on to the housekeeping department and the breakfast team to have this addressed.We hope you will return in the future!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Rosenna,Thank you for your recent 5/5 review!We do hope we can welcome you back in the future.

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quality of food was not so great Very unfriendly staff I went to check in 5 minutes before 3pm but they returned me back saying it is not 3 o’clock yet
Stayed 1 night in Sep 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Anonymous,,Thank you for taking the time to review your visit to Hellidon Lakes.We are disappointed to read that you found the staff unfriendly and unhelpful at check-in. We shall feed this back to the reception team to be addressed and improved.Hope that you will return in the future!

4/10 Poor

syed syed i

Stayed 1 night in Sep 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Syed,Thank you for your recent 4/5 review.We do hope we can welcome you back in the future to get that final 5th point.

6/10 Okay

Ellie

Stayed 1 night in Sep 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Ellie,Thank you for reviewing your recent visit.If there is anything you feel we could improve on please get in touch.Hopefully, your next visit will get the final 2 points.

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience in fabulous surroundings
Stayed 2 nights in Sep 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Stacie,Thank you for a 5/5 review and loved our surroundings.We look forward to welcoming you back in the future!

8/10 Good

Elizabeth

Stayed 1 night in Sep 2023
Response from Hellidon Lakes Hotel on Oct 25, 2023
Dear ElizabethThank you for your recent 4/5 review.We do hope we can welcome you back in the future to get that final 5th point.

8/10 Good

Roseanna

Stayed 1 night in Sep 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Rosenna,Thank you for your recent 4/5 review.We do hope we can welcome you back in the future to get that final 5th point.

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hellidon Lakes Team on Oct 25, 2023
Dear Stacie,Thank you for a 5/5 review!We look forward to welcoming you back in the future!

2/10 Terrible

ashwin

Traveled with partner
Disliked: Staff & service, amenities
Location was nice but the receptionist was not helpful at all, early check in was still charged at fully price for 40 mins early even after I had spoken to the resort twice in the day to have a room ready. No manager to speak to and no choice but to pay or wait till 3pm regardless of a wedding going on. No A/C, wasps come in, would not recommend.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness
Avoid
The room was dirty, rubbish left in bins, towels used, dead flies on carpet and window sill, cobwebs around the windows. Food overpriced and very poor service from the staff in restaurant and bar
Stayed 4 nights in Jul 2023

6/10 Okay

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Chris

Disliked: Staff & service, property conditions & facilities
Would not choose again based on money spent , have had better service in a budget hotel , was very disappointed with my booking and service received
Stayed 1 night in Aug 2023

4/10 Poor

John

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad experience at Hellidon lakes
Very disappointed Never told until checkin that the pool facility weren’t open again same as last year If we know it wasn’t open I wounded have booked Hotel had wedding that took over the hotel There was no were to relax and have a drink without been in the middle of the hotel party No room service No offering of a desert menu at the bar like last year ( it’s seems they offer less but the cost of staying doesn’t reduce) Breakfast was a shamble too they had probably 50 golfers in plus wedding party So wasn’t room at a proper breakfast table Then fire alarm went off due to burnt toast !! Then when everyone came in from the rain there was no food ready so had to wait another 15 mins as all the above hit the food at the same time Oh and the milk was off at the coffee station Not a good start to my family’s holiday
Stayed 1 night in Jul 2023

6/10 Okay

Mark

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and tired looking decor but good food.
I’ve been here 4-5 times but won’t be coming back. Everywhere looks very tired and dirty and the corridors had a horrible smell. The toilet floor looked like it had never been cleaned. There was a hole in the ceiling in the bar with a bucket under to catch a leak. Not enough bar staff so big queues. Tables and bar all covered in mess and spilled drinks. On a positive note the food in the restaurant was very nice and the staff are always friendly and professional.
Stayed 1 night in Jul 2023

8/10 Good

Carole

Stayed 2 nights in Jun 2023

4/10 Poor

jodie

Business traveler
Disliked: Cleanliness
Couldn’t get into my room, when I went down to ask why seemed someone had been in they was water and toothpaste in the sink. Waited at the bar for 10 minutes no one around to serve so went to the local pub a couple of mile away
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good place that can be great with some changes.
1 night stay during Taekwondo grading event. Music was playing until we had to go down and ask to turn it down at midnight. Bed mattrass was not great, but not the worst. Shower temperature regulating knob wasn't working in our room, it was set to hot, slightly above comfortable. Rooms are spacious and very clean, staff is polite, friendly and helpful. Had a short walk - the grounds are meticulously maintained. The whole place - lobby, rooms, food hall, sitting area, carpets, bathrooms- is very clean. Free wifi with good signal.
Stayed 1 night in Apr 2023

2/10 Terrible

Jordanna

Stayed 1 night in Apr 2023

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Not bad overall
Hotel rooms where of a good size. It could have done with a better clean. The hotel was looking a bit tired in places. Tape holing down carpet was noticable. I would however stay again and the breakfast was good.
Stayed 1 night in Apr 2023

10/10 Excellent

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hellidon on Lakes, golf & spar hotel.
Nice large, seemingly very quiet but apparently very busy hotel.
Stayed 1 night in Apr 2023

8/10 Good

Patrick

Stayed 1 night in Mar 2023

6/10 Okay

Simon

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Overpriced for poor quality stay
I assume the hotel has been closed down or recently opened up as there was nobody there and a lot of facilities unavailable. Also no idea what food they served as I couldn’t find menus online or any on site so I just got takeaway food and took it back to my room each night instead. The gym was very good though had great variety of equipment
Stayed 3 nights in Feb 2023
Response from Hellidon Lakes Hotel on Mar 19, 2023
Good morning,Many thanks for your feedback,We appreciate the comments, in regards to the facilities and presence of guests, this is due to the time of year of your arrival, which is a very quiet period for hotels across the country. Jan-March normally has lower house counts and therefore guests often find themselves surrounded with little activity. In terms of the facilities, we are unsure on what you were referencing specifically. Our pool is closed due to ongoing refurbishment, however our lounge bar/restaurant, bowling alley and gym are available.Kind regards,

4/10 Poor

Richard

Stayed 1 night in Jan 2023

8/10 Good

Gregg

Traveled with group
Liked: Staff & service, property conditions & facilities
Stayed for a work function. Room was spotless, beds comfy, nice bathroom. Breakfast was good and plentiful. Only grumble - The lights on the mirror didn’t work.
Response from Hellidon Lakes Hotel on Dec 25, 2022
Good morning,Merry Christmas! Many thanks for your wonderful feedback in regards to your stay with us at Hellidon Lakes.We appreciate the positive notes and apologise for the slight mishap regarding the mirror lights. A member of staff would have been more than happy to check these for you.We look forward to seeing you again,Kind regards,Helllidon Lakes Hotel

4/10 Poor

Michael, Newcastle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Brian

Stayed 1 night in Oct 2022
Response from Hellidon Lakes Hotel on Nov 26, 2022
Good afternoon,Many thanks for your positive feedback regarding your stay with us at Hellidon Lakes Hotel.We hope to see you again soon.Kind regards,Hellidon Lakes

10/10 Excellent

sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hellidon Lakes Hotel on Nov 26, 2022
Good afternoon,Many thanks for your positive feedback regarding your stay with us at Hellidon Lakes Hotel.We hope to see you again soon.Kind regards,Hellidon Lakes

4/10 Poor

Stewart

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Hellidon Lakes Hotel on Nov 26, 2022
Good afternoon,Many thanks for your feedback regarding your stay with us at Hellidon Lakes Hotel.Due to the score, we assume your experience was not satisfactory and we apologize for the inconvenience, however with no information in regards to your stay, we are unable to pass on any feedback to our departments,We hope to see you again soon.Kind regards,Hellidon Lakes

2/10 Terrible

Stewart

Stayed 1 night in Oct 2022
Response from Hellidon Lakes Hotel on Nov 26, 2022
Good afternoon,Many thanks for your feedback regarding your stay with us at Hellidon Lakes Hotel.Due to the score, we assume your experience was not satisfactory and we apologize for the inconvenience, however with no information in regards to your stay, we are unable to pass on any feedback to our departments,We hope to see you again soon.Kind regards,Hellidon Lakes

8/10 Good

Margaret

Stayed 1 night in Sep 2022
Response from Hellidon Lakes Hotel on Sep 25, 2022
Good afternoon,Many thanks for your feedback, we greatly appreciate your score.Look forward to seeing you again,