Ratings based on 364 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
78% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from California, USA

Quality hotel in country setting

Posted Jul 3, 2016
Pros: Views, setting, room, amenities and quality
Cons: The BED!!!
Location: Just off M1 so quickly able to get about. Collingtree village is adjacent and lovely! Quaint Walls of England pub is five minute walk in the village!
This is a lovely hotel with plenty of amenities. Our room overlooked a beautiful green field complete with views of cottontail rabbits hopping about! Beautiful restaurant and a gym/spa are available as well. Room was large, modern and very clean. A big negative was the bed! It felt like plywood on top of springs which squeaked loudly every time you moved! The pillows were rock hard also meaning we barely slept and woke up with aches and pains. Stiff sheets top off the horrible bedding experience! Replace the bed and you have five stars!
Comment from Hotel Management
Jul 8, 2016 by Sarah, Hotel Management
Dear Angela, We were extremely pleased we were able to welcome you to the Hilton Northampton, and would like to thank you for taking the time to review your recent stay. Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve. I do understand that a good night's sleep is what you came for and I'm sorry that your sleep was disturbed due to the mattress and thank you for informing us of this. Our Serenity beds are all only 2 years old but following your comments we have asked that the mattress be tested and if a defect is found it shall be replaced. I’m delighted that you enjoyed the rest of your stay and I look forward to welcoming you back in the near future. Kind regards, Sarah Kenny General Manager Hilton Northampton
4 out of 5
by A verified traveler

Posted Jun 8, 2016
Best room I've stayed in for a long time! Very spacious, clean and airy
Comment from Hotel Management
Jun 10, 2016 by Sarah Kenny, Hotel Management
Dear Guest, Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton. Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve. I’m delighted that you enjoyed your stay and I look forward to welcoming you back in the near future. Kind regards, Sarah Kenny General Manager Hilton Northampton
5 out of 5
by A verified traveler from West Midlands

Northampton - Hilton: BEST!

Posted Jun 5, 2016
Pros: What was there not to like!
Cons: If only the hotel could be moved closer to where I live
Location: We'd actually gone to Rhyl and then stayed at this holiday. I'll be sure to look at any local entertainment next time.
I can sum up the hotel in the way they treated my children, who have special needs. They went out of their way to accommodate any reasonable adjustments I'd requested. Fantastic - and thank you, particularly the staff with whom we had contact.
Comment from Hotel Management
Jun 10, 2016 by Sarah Kenny, Hotel Management
Dear Dat, We were extremely pleased we were able to welcome you to the Hilton Northampton, and would like to thank you for taking the time to review your recent stay. Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve. I’m delighted that you enjoyed your stay and I look forward to welcoming you back in the near future. Warm regards, Sarah Kenny General Manager Hilton Northampton
3 out of 5
by A verified traveler

one night was enough

Posted May 31, 2016
While the room was clean and the facilities adequate for an overnight stay, I'd not stay here any longer than that. I can't elaborate on any points as there seems to be a character limit but will address the issues directly with the hotel. Main issues are: No a/c No lift Terrible service in expensive restaurant Feeble shower Safe to say I'll be choosing an alternative location of a stay in this area is required again.
Comment from Hotel Management
Jun 7, 2016 by Sarah Kenny, Hotel Management
Dear Guest, Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton. We very much appreciate all your feedback as this enables us to view the hotel from a guest prospective. We do not wish any of our guests to leave less than satisfied so have taken on board your comments regarding your overall experience and will be discussing your comments in our next review. Please accept my sincere apologies regarding the service you received, this is not normal practice and will be monitored closely in all departments. Once again, please accept my apologies for the inconvenience and I hope that you will give us the opportunity to show you our usual high level of service and standards in the future. Kind regards, Sarah Kenny General Manager Hilton Northampton
3 out of 5
by Robert from Uddingston

Hilton Northampton

Posted May 28, 2016 on Hotels
For a Hilton very out dated but clean and very comfortable bed Ideal to break journey south up
Comment from Hotel Management
by Carrie, Hotel Management
Dear Robert, Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton. Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve. We do have a maintenance programme in place to update the hotel including the guest bedrooms and their facilities. We have started to improve our communal areas and have already redecorated and replaced the furniture and carpet in the lobby and bar. I'm pleased that you enjoyed your stay and hope that we can welcome you back soon. Kind regards, Sarah Kenny General Manager Hilton Northampton
5 out of 5
by A verified traveler from Berkshire

Visiting Family

Posted May 10, 2016
We like the family rooms which have two queen beds in the room, so our boys share and get a decent sleep as well. The staff are always helpful and friendly. The breakfast is amazing and so much choice, our boys are 4 and 8 and love the waffle maker and pancakes! Our only criticism this time was the shower was impossible to regulate, it was either scalding or cold and being a fixed shower head on the wall which was quite high up, I was unable to reach adjusting it, without getting out of the shower and doing it from the side, without getting roasted. However, we have not experienced this previously when staying, so think it was just this particular shower in this room which obviously needs an update. Otherwise our stay was great.
Comment from Hotel Management
May 13, 2016 by Sarah Kenny, Hotel Management
Dear Chris, Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton. We very much appreciate all your feedback as this enables us to view the hotel from a guest prospective. Whilst our rooms are being cleaned by the Housekeepers they should also be checking that the showers are working correctly and are at a comfortable temperature. The Head Housekeeper would like to apologise that the shower was not working correctly and that this was not reported to our Maintenance Team. A course of re-training has been arranged for not only the team member that cleaned the room but also the supervisor that checked it as we need to ensure that our guests receive a fresh clean room with facilities that work perfectly. Thank you for your kind words regarding the staff being helpful and friendly, and I'm delighted that you enjoyed the breakfast. I hope that we can welcome you back in the near future. Warm Regards, Sarah Kenny General Manager Hilton Northampton
3 out of 5
by Sara

Ok but not great

Posted May 7, 2016 on Hotels
Check In was very slow. The room was big and comfortable but the bathroom was a bit shabby and dated.
Comment from Hotel Management
Jul 23, 2016 by Carrie, Hotel Management
Dear Sara, Thank you for taking the time to review your recent stay at Hilton Northampton. I have spoken with the Front of House Manager regarding the slow check in service that you experienced and she would like to apologise for this as we do not wish any of our guests to leave less than satisfied. Please accept my sincere apologies for the disappointment with your room allocation. We do have a maintenance programme in place to update the hotel including the guest bedrooms and bathrooms. We have started to improve our communal areas and have already redecorated and replaced the furniture and carpet in the lobby and bar. We are hopefully going to be able to start planning the guest room improvements ready for our next refurbishment shortly. I am delighted that you enjoyed your room and I hope that we can welcome you back again in the near future. Kind regards, Sarah Kenny General Manager Hilton Northampton
4 out of 5
by A verified traveler

Posted May 1, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Carrie, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by Christopher from Hexham

Some areas of improvement needed.

Posted Apr 12, 2016 on Hotels
Overall appearance of hotel good,however paintwork marked in places would benefit from a continual cycle of decoration, Very disappointed in one aspect,gym supposed to be open until 10 pm yet staff were cleaning the jacuzzi and sauna at 21 20.and again the following night,why say the gym is open until 10pm but tell visitors that the ancillary facility's will close 9.30pm.
Comment from Hotel Management
Jun 18, 2016 by Carrie, Hotel Management
Dear Christopher, Thank you for taking the time to review your recent stay at Hilton Northampton. We very much appreciate all your feedback as this enables us to view the hotel from a guest prospective. I have spoken to the Livingwell Health Club Manager and she would like to apologise for the inconvenience of not being able to use the Jacuzzi and Sauna when you went to the Livingwell Health Club. She has spoken to the Team Members in question and a course of corrective action has been taken as we shouldn't be closing our facilities early. Thank you for your comments regarding the hotel, we do have a maintenance programme which consists of an in-house painter who continuously redecorates the hotel so we will pass your feedback on and touch up the areas that were noticed. I hope that we can welcome you back again to Hilton Northampton soon. Kind regards Sarah Kenny General Manager Hilton Northampton
3 out of 5
by Chris from Cambridge

Could Do Better

Posted Mar 22, 2016 on Hotels
Overall service was pretty good, however front of house reception girl needs to improve her social skills and also fed us incorrect information on costs of extras. Watch out for outrageous tray charge if you have already have paid for breakfast £11.00!! Breakfast was very good if you go down to the main hall. Room service breakfast order was not fulfilled either so queried this and finally got something off the bill but was hard work overall and left a bitter taste. Hotel very Art Deco.
Comment from Hotel Management
Jun 11, 2016 by Carrie, Hotel Management
Dear Chris, Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton. We very much appreciate all your feedback as this enables us to view the hotel from a guest prospective. We do not wish any of our guests to leave less than satisfied so have taken on board your comments regarding the breakfast and the tray charges. This shall be discussed with the Management team at our next quarterly review. I have spoken with the Front of House Manager regarding the incorrect information given by the Receptionist that you dealt with. It is our aim to make every guest feel cared for and respected throughout their stay so the team members in question shall be addressed as we want to ensure that all of our guests are provided with the friendly service that they deserve. Thank you for your kind words regarding the overall service and your breakfast in the Seasons restaurant. We hope that we can welcome you back soon again. Kind Regards Sarah Kenny General Manager Hilton Northampton