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Reviews of Crowne Plaza Chicago-Northbrook, an IHG Hotel

4 out of 5
Crowne Plaza Chicago-Northbrook, an IHG Hotel
2875 North Milwaukee Ave, Northbrook, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 403 out of 950 reviews" "
Rating 8 - Good. 322 out of 950 reviews" "
Rating 6 - Okay. 123 out of 950 reviews" "
Rating 4 - Poor. 54 out of 950 reviews" "
Rating 2 - Terrible. 48 out of 950 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marlene, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect sized for us to do some work while relaxing.
Stayed 1 night in Apr 2024

6/10 Okay

Sergio

Business traveler
Liked: Staff & service, amenities
Toilet wasnt flushing. And there was a smell of smoking comiong into my room all night .. probably from another guest, but still unacceptable.
Stayed 1 night in Apr 2024

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 3 nights in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Ice machine and elevator were out
Stayed 1 night in Mar 2024

8/10 Good

Shadi, Ballwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was great, especially Terri. Suite was clean and very spacious. Definitely would recommend the place.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Joseph

Traveled with family
Disliked: Staff & service, amenities
The bathroom ceiling was decaying, tv kept cutting off, dryer wasn’t working
Stayed 1 night in Feb 2024

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet , safe
Stayed 3 nights in Feb 2024

10/10 Excellent

Natalya

Stayed 1 night in Jan 2024

8/10 Good

Eric

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
The pillow was dirty
Stayed 1 night in Jan 2024

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Majid

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I have been at differ IHG hotels but this one lets me down every time , bathrooms are in poor condition, so are some of the rooms , lights don’t work it’s just terrible
Stayed 2 nights in Dec 2023

10/10 Excellent

Valeriia

Stayed 4 nights in Dec 2023

10/10 Excellent

Alan

Stayed 2 nights in Dec 2023

2/10 Terrible

Debashree

Stayed 1 night in Dec 2023

10/10 Excellent

Sheldon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Laszlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Linda

Traveled with family
Disliked: Staff & service
I chose this hotel partly due to the 4 star rating it had on Orbitz. It did not live up to that rating. Our room was not very clean - cobwebs, etc. The refrigerator froze everything we put in there and could not be adjusted. If I needed anything, I had to go down to the front desk to get it. It was disappointing all around and just meh. Not worthy of 4 stars.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jose F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cierra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No issues!
Stayed 3 nights in Oct 2023

10/10 Excellent

Rose

Liked: Amenities
I loved it
Stayed 4 nights in Sep 2023

10/10 Excellent

kwang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place to lodging
Stayed 1 night in Sep 2023

10/10 Excellent

Yong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's clean and comfotable. Staffs are so kind and informative.
Stayed 3 nights in Sep 2023

10/10 Excellent

wakumelo

Stayed 4 nights in Sep 2023

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
Stayed 1 night in Sep 2023

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire ap
The fire alarm went off at 5am. No announcements were never made.
Stayed 1 night in Sep 2023

4/10 Poor

Luis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
it provided what I needed, no more no less. what more needs to be said.
Stayed 4 nights in Aug 2023

8/10 Good

Shai

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

Shai

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

Shai

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

8/10 Good

Shai

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Bryan

Traveled with group
Liked: Amenities
was great for the great price
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 3 nights in Aug 2023

10/10 Excellent

HEEJOO

Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled hotel. Nice and quite but somehow i feel so itchy so I rated 4 stars BUT for the price and everything was 5 star worth.
Stayed 1 night in Aug 2023

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet secure location, i have stayed here often and i always enjoy my stay.
Stayed 1 night in Aug 2023

2/10 Terrible

Venkatesh

Stayed 1 night in Aug 2023

2/10 Terrible

Suowen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Kramme

Liked: Cleanliness, staff & service, property conditions & facilities
I saw some negative reviews and was worried, but our room was very clean, comfortable and modern. The pool was also very nice and clean, though there were only chairs and tables versus lounge chairs. The woman at the reservation desk was incredibly helpful, too. I wish I remembered her name to give her the credit she deserves. I would definitely recommend this hotel, especially for the price we paid.
Stayed 2 nights in Jul 2023

4/10 Poor

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Plaza Northbrook
We would not go back. The room had a very strong mildew smell even though the room was clean. The temperature in the halls was very humid and hot like the air conditioning was off. The front desk did not have a person there all the time so we would have to wait to be served. Once for 10 minutes. The bar by the pool is never open.
Stayed 2 nights in Jul 2023

10/10 Excellent

Chioma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Samantha

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of hotel
Staff was warm and welcoming. Room was great. Bed was super
Stayed 2 nights in Jul 2023

8/10 Good

Unity

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Meeting with family over the 4th of July.
Stayed 3 nights in Jul 2023

4/10 Poor

wendy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here many times, it has always been great, this time I noticed there are no longer lounge chairs at the pool, when I asked reception about it they did not know why, also the pool water was not clean, the tiki bar is no longer open and there were no options for lunch, no staff seemed to be around.
Stayed 1 night in Jul 2023

6/10 Okay

Muhammad

Stayed 1 night in Jun 2023

8/10 Good

InKwon

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jun 2023

6/10 Okay

Michael, Cape Town

Business traveler
Liked: Cleanliness
Staff weren't very friendly. Breakfast was awful, with one waitress clearing up after everyone, so lots of dirty dishes everywhere. Lift was broken. TV in my room was broken. Overall, pretty poor.
Stayed 2 nights in Jun 2023

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023