Ratings based on 493 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Sep 5, 2017
Friendly staff, very comfortable accommodations! Clean and very nice decor!
Comment from Hotel Management
Sep 15, 2017 by Troy G, Hotel Management
Thank you for your review of our hotel. We are lucky to have such a great team working for our guests. We take pride in our 5 star reviews and look forward to seeing you again soon. Sincerely, Troy G General Manager
1 out of 5
by A verified traveler

Posted Jul 4, 2017
Room was very dirty. Floors of bathroom and walls. The dresser and desk were sticky. The towels were dingy and stained. The base around the air conditioner was falling apart. The elevator was down for the duration of our stay. Overpriced and in desperate need of renovations.
Comment from Hotel Management
Aug 1, 2017 by Troy G, Hotel Management
Please allow me to apologize for the issues you experienced during your stay. Our team works hard to provide a safe, clean hotel where you can get a great night sleep. I am sorry you had a poor experience. Please rest assured we will use your comments to help coach and council our staff. Sincerely, Troy G General Manager
1 out of 5
by A verified traveler from Il

Posted Jul 1, 2017
My stay was on a Sunday and the hotel was completely booked. I asked to check-in early, it was about 2..check-in is at 3. The front desk clerk told me they weren't doing early check-ins. After waiting outside for 30 minutes I go back in and she is checking people in. I will not ever stay there again. Besides the gal lying to me, she was not pleasant with other guests. The door to the room was open. That could be a safety issue..not very bright employees. The room could have been cleaner and it did not smell pleasant. The staff that I encountered need to be re-trained in hospitality.
Comment from Hotel Management
Aug 1, 2017 by Troy G, Hotel Management
Please allow me to apologize for the issues you experienced during your stay. Our team works hard to provide a safe, clean hotel where you can get a great night sleep. I am sorry you had a poor experience. Please rest assured we will use your comments to help coach and council our staff. Sincerely, Troy G General Manager
2 out of 5
by A verified traveler from Indiana

Need help with customer service

Posted Jun 28, 2017
Pros: the color scheme.
Cons: the wait time of getting into the room and the way that the staff dealt with it. they need to understand the concept of costumer service.
We arrived at 4:08 at had to wait in line for fifteen minutes and then were told that they room was not ready and we would have to get back in line after 20 minutes to see if the room was ready. the lobby was full of people waiting for rooms to be ready even though check in was at 3:00. And when we complained they complained to us that the cleaning people didn't show up for their shift. not our problem and they had four hours to get some rooms done. it looked like they didn't start cleaning till 3:00 and everyone had to wait. it was disappointing and they were very rude to the patrons.
Comment from Hotel Management
Aug 1, 2017 by Troy G, Hotel Management
Please allow me to apologize for the issues you experienced during your stay. Our team works hard to provide a safe, clean hotel where you can get a great night sleep. I am sorry you had a poor experience with a delayed check in and an elevator that was not working. Please rest assured we will use your comments to help coach and council our staff. Sincerely, Troy G General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great Hotel, Terrible Check-In Experience

Posted Jun 28, 2017
Pros: Comfy bed. Clean
Cons: Actually having rooms ready by the check in time.
Location: Nice location. Plenty of restaurants.
Showed up after earliest check in time. Room wasn't ready. We weren't the only ones. Lobby full of people waiting for their rooms to be ready. They were not prepared at all and the staff acted like it was no big deal.
Comment from Hotel Management
Aug 1, 2017 by Troy G, Hotel Management
Please allow me to apologize for the issues you experienced during your stay. Our team works hard to provide a safe, clean hotel where you can get a great night sleep. I am sorry you experienced a delay during check in. Rest assured we will use your comments to help coach and council our staff. Sincerely, Troy G General Manager
1 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Pros: Room was decent
Cons: Everything, very discussed with the service and the fact my room was not ready an hour after published check in time. Front Desk could have cared less
Our room along with many others were not ready upon check-in. We arrived at least an hour after published check in time. We were told to come back in 15/20 minutes, we returned in 30 and were told our room was still not ready. I asked the lady at the desk if she was sticking with her original story of 15/20 minutes to which she replied it was a house keeping issue. She could not have cared less and there were multiple people waiting for rooms well after the published check in time of 3 pm. I will not return due to lack of customer service.
Comment from Hotel Management
Aug 1, 2017 by Troy G, Hotel Management
Please allow me to apologize for the issues you experienced during your stay. Our team works hard to provide a safe, clean hotel where you can get a great night sleep. I am sorry you had a poor experience. Please rest assured we will use your comments to help coach and council our staff. Sincerely, Troy G General Manager
2 out of 5
by A verified traveler

Posted Jun 21, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Thank you for your recent post regarding your stay. Please allow me to apologize for any issue you may have experienced with us. We hope you will give us another chance the next time your in the area. Sincerely, Troy G General Manager
1 out of 5
by Donnetta

Posted Jun 19, 2017 on Hotels
It wasn't what I'd played for and nobody corrected the situation
Comment from Hotel Management
Jun 28, 2017
Thank you for posting a review regarding your recent stay. Please allow me to apologize for the issues you experienced regarding your stay. Our team works hard to deliver exceptional customer service at every opportunity. I am sorry we failed to correct the situation during your past visit. We do hope you will give us another chance the next time you come to the Fishers Indianapolis area. Sincerely, Troy G General Manager
4 out of 5
by dale

Posted Jun 6, 2017 on Hotels
Overall ok. Facility old. Floors could have been cleaner. Service was good.
Comment from Hotel Management
Jun 12, 2017
Thank you for posting a review of your recent stay. Our team takes pride in their work. Everything we do is designed to deliver an excellent experience and great hotel guests love. From the moment you check in to the moment you check out, our goal is to deliver excellent customer service at every opportunity. We are glad you enjoyed your time with us and we hope to see you again soon, Sincerely Troy G General Manager
2 out of 5
by A verified traveler

No carpet no refrigerator and dirty

Posted Apr 22, 2017
This hotel was TERRIBLE. First they put us in a handicapped room that had no carpet, no fridge, a door that didn't always latch, and dirty caulking in the bathroom. So we asked for another room and was told NONE of the rooms have carpet. Will NEVER recommend this hotel to friends and family ever again!
Comment from Hotel Management
Apr 26, 2017 by Troy G, Hotel Management
Thank you for posting a review regarding you recent stay. Please allow me to apologize for the issues you experienced. Our staff works hard deliver excellent customer service to all of our guests. I am sorry you had a poor experience during your stay. We do hope you give us another chance when your travels bring you to the Fishers area. Sincerely, Troy G General Manager