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Reviews of Leisure Inn Penny Royal Hotel & Apartments

3.5 out of 5
Leisure Inn Penny Royal Hotel & Apartments
147 Paterson Street, Launceston, TAS

Reviews

8.4

Very Good

Rating 10 - Excellent. 406 out of 1002 reviews" "
Rating 8 - Good. 400 out of 1002 reviews" "
Rating 6 - Okay. 134 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aniko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great. It was quiet. I loved the old Tutoresque styling of the hotel. The staff were great and helpful. I would highly recommend Leisure for visitors.
Stayed 2 nights in Mar 2024

10/10 Excellent

MR Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
We a as ll loved this stay - staff were exceptionality good
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a stellar beach walk right out the back of the hotel. The town is sleepy, but we found good food and drinks with a little trouble. The setting of the town is amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

Jagannathan, Carbondale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice self contained room in Launceston.
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful Loved the food at the Inn Convenient to everything
Stayed 2 nights in Mar 2024

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Comfortable beds
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Nathan,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an unexpected pleasure being located in the Penny Royal Adventure site. It is well maintained and offers some great items of interest. Rooms are modern, spacious and clean. Staff are professional and friendly.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Peter,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

10/10 Excellent

Mat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a general horrible city
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Mat,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Dear Brian, Thank-you for choosing to stay with us, we do appreciate your support. We do value your feedback and hope to welcome you back again. With regards

10/10 Excellent

Alana

Stayed 1 night in Jan 2024
Response from General Manager on Mar 27, 2024
Dear Alana,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

10/10 Excellent

felicity

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was very unique and historical, very cool
Stayed 1 night in Jan 2024

8/10 Good

Oleg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

VIET QUAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Stayed 1 night in Jan 2024

8/10 Good

Tamara

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Spacious Great views Friendly and helpful staff
Stayed 1 night in Dec 2023

10/10 Excellent

Winnie

Stayed 2 nights in Dec 2023

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely environment, quiet and clean.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 1, 2023
Dear Theresa,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
An iconic place to stay for a couple of nights.
Response from General Manager on Dec 1, 2023
Dear Tara,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Dec 1, 2023
Dear Guest, Thank-you for choosing to stay with us, we do appreciate your support. We do value your feedback and hope to welcome you back again. With regards

10/10 Excellent

tim

Very happy.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Dear Tim,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

4/10 Poor

Leon

Liked: Cleanliness
Disliked: Property conditions & facilities
Bathroom was like a swamp bloody terrible
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Leon, Thank-you for choosing to stay with us, we do appreciate your support. Regarding the Bathroom, If you have contacted reception then we would happily room moved you to a different room type. Please do not hesitate to contact our receptionist during your stay so any issues can be rectified. We do value your feedback and hope to welcome you back again. With regards

8/10 Good

Mark

Traveled with group
Liked: Staff & service
There was a dirty sheet left on the top of my bed which I found unusual Also thought I booked 2 double beds
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Mark, Thank-you for choosing to stay with us, we do appreciate your support. We do value your feedback and hope to welcome you back again. With regards

8/10 Good

Caryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical significance was great, well equipped kitchen. Reception staff were friendly and helpful
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Caryn, Thank-you for choosing to stay with us, we do appreciate your support. We do value your feedback and hope to welcome you back again. With regards

10/10 Excellent

Jenni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky, staff friendly, parking easy , location perfect
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Jenni,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Anne, Thank-you for choosing to stay with us, we do appreciate your support. We do value your feedback and hope to welcome you back again. With regards

10/10 Excellent

Janice

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service on check in
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Janice,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

10/10 Excellent

Angela, Coorparoo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A convenient and fun place to stay in Launceston
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Angela,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property close to Cataract gorge
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Debra, Thank-you for choosing to stay with us, we do appreciate your support. We do value your feedback and hope to welcome you back again. With regards

6/10 Okay

Carolyn

Business traveler
Liked: Cleanliness
King's bar restaurant was great. Close to city. Room felt very claustrophobic. Got stuck in the toilet and couldn't get out. Latch very dodgy. Not nice opening the door into the unit and being greeted by the toilet bathroom. No hair dryer could be found. Cold shower. Not great having to navigate past workmen to get to the room.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Carolyn, Thank you for sharing your thoughts. We do regret that your stay didn't meet the expectation or experience many of our other guests receive, but I do thank-you for choosing us and we value your thoughts. We also value you bringing these points to our attention and we have investigated them to see where improvements can be made for other future guests and have addressed with our housekeeping and maintenance to ensure a greater level of compliance.Warm regards,

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, beautiful surroundings.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Ruth,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

10/10 Excellent

zeshan Ali

Traveled with group
Liked: Cleanliness, amenities
everything was good.If they have a microwave in room then it will be awesome
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 12, 2023
Dear Zeshan,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

6/10 Okay

Alana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room was enough for 2 people! Our room needs to be re arranged and updated as the furniture was very old and dark and it made the room feel small and old. We were positioned on the ground floor and we had one window facing the car park which meant that people could see inside if it was opened, so we had this closed the entire time and it would be nice to open the window for some natural light. The bathroom was a little dirty when we arrived we found hairs in the shower, it was also really small and not enough space to place a toiletry bag. The hotel itself is beautiful, exterior features are stunning, though we were disappointed that the adventure rides and ice creamery only opened on the weekends.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Alana,Thank you for taking the time to write a review, we do appreciate your feedback and I will be passing this on to the relevant departments.Unfortunately, the Adventure Park is run completely separate to us and we do advise guests to contact them direct for their opening hours.Kind Regards GM

10/10 Excellent

Yestine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Yestine,Thank you for your review, we do appreciate your feedback.Kind Regards GM

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Terrible experience due to the mixed mould and chlorine smell inside of room 329. Waking up next day, both of us with headaches and clogged sinuses. Room clean but there are spores around, effecting health. Staff is friendly but I’d never would have booked for that price if I had known the outdated standards. Shower water temperature continued to change between icy cold and burning skin.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Michael,Thank you for taking the time to write a review of our Hotel. We do appreciate your feedback. I have inspected the unit that you stayed in and even though I have not found any traces of Mould I have ordered the unit to undergo a complete deep clean.Kind RegardsGM

8/10 Good

Monica

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Monica,Thank you for taking the time to give us a review score, we do appreciate your feedback.Kind RegardsGM

8/10 Good

Jenna

Liked: Cleanliness, staff & service
Great location close to everything, staff are very welcoming and helpful had a few issues with some rooms but that was sorted straight away. Very noisy of a weekend with the pub
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 21, 2023
Dear Jenna,Thank you for taking the time to review our Hotel. We do appreciate you feedback. Kind RegardsGM

10/10 Excellent

Vic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies on reception were diligent and welcoming. The General Manager (who I believe is called Leanne) was exceptional. All ladies were particularly amenable and accommodating.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 21, 2023
Dear Vic,Thank you for your review of our Hotel, we do appreciate your feedback and appreciate your kind words. We hope to welcome you back for a future visit.Kind RegardsGM

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service
Staff is super helpful and friendly
Stayed 1 night in Apr 2023
Response from General Manager on Aug 21, 2023
Dear Arthur,Thank you for taking the time to review our hotel, we do appreciate your feedback and hope to welcome you back for a future visit.Kind ReagrdsGM

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Jul 2023
Response from General Manager on Jul 25, 2023
Dear Shirley, Thank-you for choosing to stay with us, we do appreciate your support. We do value your feedback and hope to welcome you back again. With regards General Manager

8/10 Good

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Location is good; with easy walking to restaurants and supermarkets. As I am a light sleeper, the busy elevated road was the only negative. If you’re a heavy sleeper, I can’t imagine it being a problem.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 20, 2023
Dear Sean, Thank-you for choosing to stay with us, we do appreciate your support. We do value your feedback and hope to welcome you back again. With regards

8/10 Good

Kristyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the room wasn’t ready for check in and there was construction works.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 14, 2023
Dear Kristyn,Thank you for your review, we do appreciate your feedback. While we do endeavor to have our rooms ready as early as possible it is not always guaranteed before 2pm. We do have works going on at the moment and strive to make it as less an impact on our guests as we can.Kind Regards

6/10 Okay

Michael

Stayed 3 nights in Jul 2023
Response from General Manager on Aug 21, 2023
Dear Michael,Thank you for taking the time to write a review, we do appreciate your feedback.Kind RegardsGM

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic themed accommodation that sits right next to Cataract Gorge for super easy access to the hikes there and also a very short walk right into central Lonnie. I found it super convenient to just walk everywhere from the Apartments rather than drive unless it was going further out. The room itself was spacious and very comfortable, the amenities super clean and I had a very nice stay here. Great wifi, very effective heating so coming back from being out in the cold was always nice to get back to a toasty room. Would definitely stay again
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 14, 2023
Dear Clint,Thank you for your review, we do appreciate your feedback. We are pleased you enjoyed your stay and hope to welcome you back for a future visit.Kind Regards

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect quiet location in walking distance to CBD. Refurbished unit that was very comfortable. Worth staying there.
Stayed 5 nights in Jun 2023
Response from General Manager on Jun 28, 2023
Dear DebbieThank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 28, 2023
Dear Prakash,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards

6/10 Okay

Nathan

Traveled with partner
Liked: Cleanliness, staff & service
Staff were lovely at check in. Unfortunately the bed was uncomfortable and the walls seemed paper thin with noise from neighbouring units easily heard. Not much sleep was had!
Stayed 1 night in Jun 2023
Response from General Manager on Jun 21, 2023
Dear Nathan, Thank-you for choosing to stay with us, we do appreciate your support. Due to the design of the building, sometimes we do tend to have this issue. Please inform us prior to your next arrival so we can allocate you to one of our quieter rooms. We do value your feedback and hope to welcome you back again. With regards,

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location great value for money
Stayed 1 night in Jun 2023
Response from General Manager on Jun 21, 2023
Dear Stephen,Thank-you for choosing to stay with us, we are pleased and delighted to see another 5 out of 5 review. We are pleased to see your enjoyed your stay and hope to welcome you back again soon.With regards