Good rooms but will not stay again
Posted Dec 8, 2016
I keep forgetting Mantra is so much commercially driven hotel and I have thought this before I shall not stay at Mantra ever again. While the room is comfortable and clean, one can see the endless effort by hotel trying to squeeze out every single dollar they can. Example is credit card payment fee for all cards including visa, master or Amex etc. or high fee for wifi where nowadays it is mostly freely provided even in a public street. Staff attitude in restaurant was also disappointing, rather than trying to provide best service for the customer, I can feel they are more interested in what $ they can generate. Of course, $ is its primary goal being a private company, but when it is not based on a long term win-win strategy but on short-mid term win-lose, it puts me off. Shall try to remember never stay at Mantra again.