Ratings based on 697 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
50% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by James W.

airport closr

Posted Mar 17, 2016 on Ebookers
Good hotel. Payed for breakfast but breakfast not open for early morning flight. S
1 out of 5
by Robert from Shropshire

poor bed, nice staff

Posted Mar 16, 2016 on Hotels
It was clean and that is all, very small for a double, bed was not comfortable but the staff were helpful. In need of DIY, holes in walls etc.
1 out of 5
by Gina from Canada

Worst hotel because of staff.

Posted Mar 3, 2016 on Hotels
Had a long stop over between my extremely long flights. So booked this hotel. All on booking websites and the hotels website it specifys there is wifi in rooms... When I got to my room, no wifi! Desk clerk told me none of the rooms have wifi only the dining area. Went to the dining area, three of my devices didn't connect - apparently wifi doesn't work. Kitchen began at 4pm for room service. Chef wasn't there to cook anything, had to wait until 6pm. 6pm came around and he still wasn't there. I went to the bar area as no one was answering phones and bar staff told me he's not around and hadn't called in, no one knew if he was even going to show up. Sandwiches are available 24hrs, I requested this and scenario went back to the chef not being there. Had to go out and search for food. I asked about shuttle service and booked when I went to take the shuttle, it had been cancelled and not one person decided to tell me. Therefore had to get a text. Hotel wasn't bad for a stopover but the service and staff was terrible. Literally the worst hotel I've ever been too because of the staff.
5 out of 5
by Nathanael

Great

Posted Feb 8, 2016 on Hotels
Room clean as always nice size, very good service by the staff no complaints good value for money
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 7, 2016 on Hotels
1 out of 5
by john

This traveler left a rating score only Posted Feb 1, 2016 on Hotels
3 out of 5
by A verified traveler from Manchester UK

Clean and comfortable room

Posted Jan 27, 2016
Pros: Convenient for freeway and airport
Cons: Rip down the parking lot and build a new one with elevators and direct access to the hotel
Location: Good for an overnight stay. Not much to do nearby without a journey into Manchester
A FREE shuttle to the airport would make this more desirable The parking is confusing and dangerous!!!! The upstairs parking had no lights and no elevator. Bags needed to be carried down narrow stairs or the narrow up-ramp in the rain at night. There is very little entertainment in the vicinity and a car (or bus/tram) is required to go anywhere Although I had a non smoking room, there was cigarette smoke wafting from somewhere at regular intervals. A pity because, once inside the staff were efficient and the room was clean and comfortable
4 out of 5
by helen from Leeds

Posted Jan 24, 2016 on Hotels
One nights stay to get on early flight
4 out of 5
by A verified traveler

Truly disappointing

Posted Jan 20, 2016 on Hotels
Very happy with previous stays. Unfortunately this time I can't say the same.We were staying for one night only.Due to arriving late the previous night we decided not to book breakfast hoping to have a bit longer to sleep.This did not happen.We were rudely awoken with banging on the bedroom door to a woman shouting 'room service'.Does the 'still sleeping' or 'do not disturb'sign mean nothing to some people?
5 out of 5
by M

This traveler left a rating score only Posted Jan 11, 2016 on Hotels