Ratings based on 336 Verified Reviews

3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from N Prince George, VA

Posted Sep 17, 2017
In process of renovation but Mgmt & Staff were most accommodating during the process!
Comment from Hotel Management
Sep 18, 2017 by Shelli, Hotel Management
Thank you for your patience during our face lift. We appreciate knowing that our team made it easier during this inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Texas

Nice Hotel close to Sandia Casino

Posted Sep 17, 2017
Pros: I liked the quietness, cleanliness, and comfort of the room.
Cons: Nothing! It was perfect for me.
Location: All I was interested was the proximity to Sandia Casino.
I enjoyed staying at the Comfort Inn. I liked the proximity to the Sandia Casino. The breakfast was delicious. Adela and Pilar, who worked the morning shift, were friendly and helpful in the breakfast area and lobby. The room looks a lot better in person than the photo on the internet. I was quite honestly surprised. The room had all the amenities one could have if staying for several days. My friend was surprised to see a microwave and a refrigerator in the room. Thank you for a wonderful stay!
Comment from Hotel Management
Sep 18, 2017 by Shelli, Hotel Management
Thank you for your comments and for mentioning both Adela and Pilar. They definitely help make our team a success. It is nice to know that you were happy with your accommodations.
3 out of 5
by Joseph

Posted Jun 16, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017 by Shelli, Hotel Management
I noticed you did not leave any comments. If you could please let us know what we could do better we would love to hear it. Shelli GM
5 out of 5
by sharon kay

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017 by Shelli, Hotel Management
Thank you so much for answering this survey. If you have any comments on what we did that helped us to get your high score, please let us know. Thanks again for staying with us. Shelli
2 out of 5
by A verified traveler from Albuquerque, NM

FCFS Business

Posted Jun 5, 2017
Don't think you have a room even if you prepaid. It is still fcfs. They refunded money and booked my carpool into another hotel. Rooms are dirty, especially the bathroom. Pool not cleaned either. No manager available.
Comment from Hotel Management
Jun 10, 2017 by Reginald Roark - Front Office Manager, Hotel Management
I was so sorry to hear of your troubles. We did have a maintenance issue that required us to take the room your fiends should have had out of order which forced us to send them to the hotel next door at our expense. Had we known you were all traveling together we would have done everything we could to keep you together. We simply had no way of knowing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Posted May 16, 2017
Great hotel, friendly staff and very clean room. We would definitely recommend this hotel and also at an affordable price.
Comment from Hotel Management
May 16, 2017 by Shelli, Hotel Management
Thank you so much for your comments. We are glad you enjoyed your stay.
2 out of 5
by Kaitlyn

Not thrilled

Posted Apr 25, 2017 on Hotels
When we arrived and got our room it was awful but the front desk attendant took care of us and moved us to another room. The new room was better than the first but wasn't what was expected. You can tell that they have attempted to do some upgrades in the rooms by having newer linen but it was still pretty out dated. There were scuff marks in the tub and the bathroom in its entirety was extremely small. It was very uncomfortable having to squish into this tiny space and attempt to put your make up on. The front desk attendants were very nice and hospitable but I don't think that we will be staying in this hotel again.
Comment from Hotel Management
May 16, 2017 by Shelli, Hotel Management
I am sorry you didn't enjoy your stay with us. We are currently in the process of making many changes and updates. We unfortunately however, are unable to change the size of our rooms. We always appreciate the comments and do what we can to continually improve.
5 out of 5
by Nancy

Posted Apr 22, 2017 on Hotels
Our stay was wonderful. The people working there were so nice and friendly. The room was great, however the bathroom was quite small. Overall great
Comment from Hotel Management
Apr 25, 2017 by Shelli, Hotel Management
I am so glad you enjoyed your stay with us! We very much enjoyed having you. I will pass on your comments about the size of the bathroom to our improvements team to see if something might be done in the future. Reginald Roark Front Office Manager
5 out of 5
by james

Great value!

Posted Apr 18, 2017 on Hotels
Great value!
Comment from Hotel Management
Apr 25, 2017 by Shelli, Hotel Management
Thanks for the great comments James! I know we are a great value and it's nice to see you feel the same. We certainly enjoyed having you stay with us and look forward to the next time you visit! Reginald Roark Front Office Manager
5 out of 5
by Tammie

Great Hotel

Posted Apr 17, 2017 on Hotels
Stayed 2 nights and have no complaints. Room was clean. Bed were comfortable. Loved the pillows. I was a bit concerned because my room was on the first floor by the lobby and I thought it would be noisy. But, I didn't hear anyone the entire stay. Breakfast had all the basics and was good. Great stay for the price.
Comment from Hotel Management
Apr 25, 2017 by Shelli, Hotel Management
Tammie, I"m so glad to hear you enjoyed your stay with us! The pillows are great aren't they? We will see you next time!