Ratings based on 354 Verified Reviews

3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Dirty

Posted Nov 18, 2017
Cons: Remodel
Dirty, carpets worn and stained. Room dirty. Unacceptable
Comment from Hotel Management
Nov 21, 2017 by Shelli, Hotel Management
Thank you for bringing your concerns to our attention. We know the carpets are aged but we do our best to keep them as clean as possible.
5 out of 5
Recommended
for Everyone
by A verified traveler from NM

Nice hotel near Balloon Park

Posted Nov 15, 2017
Pros: Very nice staff, good breakfast, quiet, comfortable bed, very clean right om.
Cons: Good as is.
Location: Near balloon park, lots of restaurants and shopping nearby Great hotel for the money!
Looks like the hotel has had some recent remodeling. Furniture and carpets looked new. Though the hotel looked full, it was very quiet. We've stayed several times at this hotel as it is near family.
Comment from Hotel Management
Nov 16, 2017 by Shelli, Hotel Management
Thank you for answering this survey. We are glad you always enjoy your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Quiet and comfortable. Can be hard to locate. GPS will get you close!
Comment from Hotel Management
Nov 14, 2017 by Shelli, Hotel Management
Thank you for filling out this survey. We are glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from N Prince George, VA

Posted Sep 17, 2017
In process of renovation but Mgmt & Staff were most accommodating during the process!
Comment from Hotel Management
Sep 18, 2017 by Shelli, Hotel Management
Thank you for your patience during our face lift. We appreciate knowing that our team made it easier during this inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Texas

Nice Hotel close to Sandia Casino

Posted Sep 17, 2017
Pros: I liked the quietness, cleanliness, and comfort of the room.
Cons: Nothing! It was perfect for me.
Location: All I was interested was the proximity to Sandia Casino.
I enjoyed staying at the Comfort Inn. I liked the proximity to the Sandia Casino. The breakfast was delicious. Adela and Pilar, who worked the morning shift, were friendly and helpful in the breakfast area and lobby. The room looks a lot better in person than the photo on the internet. I was quite honestly surprised. The room had all the amenities one could have if staying for several days. My friend was surprised to see a microwave and a refrigerator in the room. Thank you for a wonderful stay!
Comment from Hotel Management
Sep 18, 2017 by Shelli, Hotel Management
Thank you for your comments and for mentioning both Adela and Pilar. They definitely help make our team a success. It is nice to know that you were happy with your accommodations.
5 out of 5
by ALEX

Pay Benatar attendees

Posted Sep 8, 2017 on Hotels
Everything was perfect! Hotel was very close to our venue and near restaurants. We had a very relaxing stay.
Comment from Hotel Management
Sep 18, 2017 by Shelli, Hotel Management
Thank you for your comments. We are glad you enjoyed your stay and hope you enjoyed the Pat Benetar concert.
4 out of 5
by Karen

Posted Sep 3, 2017 on Hotels
Comment from Hotel Management
Sep 7, 2017 by Shelli, Hotel Management
Thank you for taking time to fill out this survey. We greatly appreciate it.
5 out of 5
by Zenshin

Goldilocks Comfort Inn

Posted Aug 30, 2017 on Hotels
We had a most pleasant two days at the Comfort Inn. It was a Goldilocks visit with everything being just right: The bed was great, plenty of nice pillows, a Quiet AC and most important a quiet room. They have an indoor pool so it is small but my wife liked it. The jacuzzi is terrific!. We were there too early for check in but a very nice and considerate manager Pilar, said - no problem - and didn't keep us waiting for 2 hours, like some would. We have to give special mention to Adela, who takes care of breakfast. I've never seen anyone any better. She is considerate and friendly and went out of her way for the guests - even making their waffles! As good as a really good waitress. Anyway, the stay was excellent and we highly recommend this Comfort Inn especially if you plan to ride the Tramway because it is Very close.
Comment from Hotel Management
Sep 4, 2017 by Shelli, Hotel Management
Thank you so much for your great review. I'm very pleased to hear you had such a great stay. I'll be sure to share your comments with Adela and Pilar, who be thrilled to hear their hard work and great service were so appreciated. We enjoyed having you visit and hope to see you again very soon! Travel Safe! Reginald Roark Front Office Manager
5 out of 5
by Carla

Great Value!

Posted Aug 26, 2017 on Hotels
The room was clean and bed very comfortable. A terrific value!
Comment from Hotel Management
Aug 31, 2017 by Shelli, Hotel Management
We are glad you enjoyed your stay.
4 out of 5
by A verified traveler

Posted Aug 24, 2017 on Hotels
Staff was very good, friendly, and helpful. Accommodations were excellent. We loved having both soft and firm pillows on the beds. Only drawback was the area in which it was located: run down and no restaurants.
Comment from Hotel Management
Aug 31, 2017 by Shelli, Hotel Management
We are glad you enjoyed your stay. There are actually several restaurants within a couple mile radius just limited within walking distance. I agree that having the 2 types of pillows are great.