Ratings based on 348 Verified Reviews

3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NM

Nice hotel near Balloon Park

Posted Nov 15, 2017
Pros: Very nice staff, good breakfast, quiet, comfortable bed, very clean right om.
Cons: Good as is.
Location: Near balloon park, lots of restaurants and shopping nearby Great hotel for the money!
Looks like the hotel has had some recent remodeling. Furniture and carpets looked new. Though the hotel looked full, it was very quiet. We've stayed several times at this hotel as it is near family.
Comment from Hotel Management
Nov 16, 2017 by Shelli, Hotel Management
Thank you for answering this survey. We are glad you always enjoy your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Quiet and comfortable. Can be hard to locate. GPS will get you close!
Comment from Hotel Management
Nov 14, 2017 by Shelli, Hotel Management
Thank you for filling out this survey. We are glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from N Prince George, VA

Posted Sep 17, 2017
In process of renovation but Mgmt & Staff were most accommodating during the process!
Comment from Hotel Management
Sep 18, 2017 by Shelli, Hotel Management
Thank you for your patience during our face lift. We appreciate knowing that our team made it easier during this inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Texas

Nice Hotel close to Sandia Casino

Posted Sep 17, 2017
Pros: I liked the quietness, cleanliness, and comfort of the room.
Cons: Nothing! It was perfect for me.
Location: All I was interested was the proximity to Sandia Casino.
I enjoyed staying at the Comfort Inn. I liked the proximity to the Sandia Casino. The breakfast was delicious. Adela and Pilar, who worked the morning shift, were friendly and helpful in the breakfast area and lobby. The room looks a lot better in person than the photo on the internet. I was quite honestly surprised. The room had all the amenities one could have if staying for several days. My friend was surprised to see a microwave and a refrigerator in the room. Thank you for a wonderful stay!
Comment from Hotel Management
Sep 18, 2017 by Shelli, Hotel Management
Thank you for your comments and for mentioning both Adela and Pilar. They definitely help make our team a success. It is nice to know that you were happy with your accommodations.
4 out of 5
by Dalean R.

Posted Aug 16, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by Shelli, Hotel Management
Thank you for taking the time to fill out this survey. It is greatly appreciated.
2 out of 5
by David

Where's "Waldo"??!!!

Posted Aug 11, 2017 on Hotels
No signs at entry drive. Address is a street behind hotel. Hotel is not accessible from that street. You must enter from Alameda where there is no sign. Poor! No microwave or refrigerator in room. I would think that would be a given for this caliber of hotel but, my bad for not catching this earlier. Other than this, I guess it would be ok for a one night stay.
Comment from Hotel Management
Aug 22, 2017 by Shelli, Hotel Management
I apologize for the difficulty of finding our hotel. I know how frustrating it is. We have been trying to work something out to make this easier but have not come up with anything yet. We will continue our endeavors. We do have fridges and microwaves in most of our rooms. If a request is made, we make sure to have them in the guest room upon arrival.
4 out of 5
by Cruz

Posted Aug 8, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by Shelli, Hotel Management
Thank you for filling out this survey.
4 out of 5
by Teresa

Posted Aug 3, 2017 on Hotels
Nice for the price, room was comfy, breakfast not so good could be much better for a Buffett. Pool had a ton of chemicals died clothes
Comment from Hotel Management
Aug 22, 2017 by Shelli, Hotel Management
If you have any suggestions on what we could do to improve our breakfast, please let us know. We do test our chemicals and log them twice daily and adjust as needed. I apologize if for some reason your swimming suit faded. This is unusual for swimming suits as they are made to resist fading due to chemicals. I will speak with my maintenance engineer to see if the readings might have been off on that day.
3 out of 5
by chris

Posted Aug 2, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by Shelli, Hotel Management
We appreciate your taking the time to fill out this survey. If you have any suggestions on what we could do better, please let us know.
5 out of 5
by RICHARD

New & Nice

Posted Jul 4, 2017 on Hotels
Best Comfort ever. Soft and firm pillow mix on bed. Helpful map to best local Mexican food. Close to Sandia Peak tram. Good simple breakfast.
Comment from Hotel Management
Jul 10, 2017 by Shelli, Hotel Management
We are so glad you enjoyed your stay. It looks like you enjoyed our entire city. That is great. Shelli