Ratings based on 351 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
All staff were very friendly and helpful. They even extended breakfast hours for everyone attending the Balloon Fiesta.
5 out of 5
by A verified traveler

Superb!

Posted Jul 11, 2017 on Hotels
Wonderful!
5 out of 5
by Tim

Posted Jul 10, 2017 on Hotels
No air conditioning in the fitness center or laundry facility was the only negative.
5 out of 5
by Lori

Good family vacation hotel.

Posted Jul 10, 2017 on Hotels
The hotel is nice and roomy. We loved the breakfast. The hot tub needs some serious maintenance. We loved the little store and the free washers and dryers is amazing. I would stay there again. Prices are great.
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Beds & breakfast!

Posted Jul 10, 2017
Great queen sized beds! Tasty breakfast! The room was spacious and kitchen was nice as well.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 9, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 8, 2017 on Hotels
5 out of 5
by Cheryl

Beautiful

Posted Jul 8, 2017 on Hotels
Beautiful suite! Had everything you could need. Just wish we could have stayed longer!
1 out of 5
by A verified traveler from Long Beach, California

Facilities Good, Staff Not So Good

Posted Jul 8, 2017
We were traveling (800 miles that day) with six people, 2 adults and four children, and needed a room that would fit everyone comfortably. There was an error in the original reservation and the room we needed was unavailable at this location. The Staybridge Suites down the road by the airport said they had the suite we needed, but the front desk here was unwilling to cancel our reservation to make that happen because we "booked the room through a third party", a phrase the front desk person repeated robotically to me as my exhausted family sat on their suitcases waiting outside. There was no management on hand to make the decision ("the manager is not in, and won't be back until Monday!!"), and the front desk person had no desire to help us. So regardless of the placard in the room stating that they wanted our stay to be completely satisfactory, they didn't make that a reality, and were uninterested in so doing. It was very frustrating and disappointing in that we had stayed in a Staybridge Suites in Fayetteville earlier on our trip and chose them again specifically for the room with a King suite, with a pullout bed and two fulls. By being flexible and going the extra mile, by canceling a reservation and losing one night''s stay, Staybridge had a chance to gain a loyal and satisfied new customer for life. Instead we crammed into our beds and left feeling like just another nameless number simply because we booked through Expedia, a "third party"!!
5 out of 5
by A verified traveler

A bargain!

Posted Jul 6, 2017 on Hotels
We got suite with two queens and a sofa bed, including a sitting room and kitchenette, for barely over $100! Indoor pool, full free breakfast, two TVs, the works. Very nice place.