Frustrating, disappointing and no accountability
Posted Nov 22, 2015 on Wotif
I had my worst hotel experience to date staying here over the weekend.
Firstly, the management of these apartments is off-site. While the staff in the Information Centre are nice & helpful, you are competing for their attention with every other holiday maker in the centre. After driving 5 hours to Cairns, the last thing you want to do is wait 30mins to actually check-in. This also means there is little accountability to any issues you have.
Parking is a nightmare! The apartment complex is shared between long-term residents and hotel guests, which means there's two sets of lifts and a parking system that only lets you in so far until need another security token. It is utterly confusing for guests! Plus I was told that it's unregulated and the park assigned and paid for by me may be taken by another residents, therefore to just park in someone else's!
The room itself was atrocious. Grubby, unclean, stained, and generally not looked after. After 90mins of figuring out the check-in and parking situation I couldn't believe the issues in the room. Two long strands of hair sitting in the bathroom basin. The iron was infested with sugar ants, not a few, but hundreds of them. When I pulled the curtains over the glass doors at night, they completely fell off the rail and I had to spend the next 10mins putting the anchors back into the rail, and clipping the curtains back up.
Lastly, these aren't apartments in any sense of the word. It's a small hotel room with the bare necessities