Ratings based on 1,007 Verified Reviews

4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Great central location with excellent facilities. Very impressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from squamish British Columbia Canada

Excellent location. Fantastic staff

Posted Mar 18, 2017
The ladies at the front desk went above and beyond. Super location, close to everything
3 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Australia

Ideal location...across the road from the lagoon

Posted Mar 18, 2017
Pros: Location.
Cons: The hotel is becoming shabby, in need of a paint throughout. Room on the sixth floor had a great view, spoiled by torn curtains which need binning.
Location: Opposite the lagoon, short walk to ferry port or shops/restaurants.
A delay until check in was easy...wallowing in the lagoon. Efficient check in, helpful staff. No cleaning during weekends.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good but disappointed

Posted Mar 16, 2017
The hotel was clean with great facilities and location but it left me disappointed as I have stayed at other Mantra locations and been blown away by them. However, there was absolutely nothing bad about the hotel and the staff were amazing it just lacked the wow factor.
1 out of 5
by A verified traveler

Good location but...

Posted Mar 13, 2017
Good location but Japanese staff was really rude. And no cleaning service.
1 out of 5
by A verified traveler

tired rundown accommodation

Posted Mar 5, 2017
Pros: only the view.
Cons: everything. Fix the air conditioning. Paint the doors and walls. refurbish the bathrooms.
Location: location is good and there are lots of cafe's close by.
This establishment is over priced and poorly maintained. One bedroom King room is tiny.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel, great location and great staff...

Posted Feb 11, 2017
Pros: Pretty much everything
Cons: Not really...
Location: Right on the esplanade opposite the lagoon beautiful.
We have stayed here before and keep coming back for the location and the friendly staff...
5 out of 5
Recommended
for Everyone
by A verified traveler from South Australia

Lovely view, close to everything!

Posted Jan 22, 2017
Pros: Friendly helpful staff, perfect location.
Location: Everything was within walking distance.
Relaxing and peaceful, wonderful place to holiday!
4 out of 5
Recommended
for Families
by A verified traveler

Comfortable room close to the lagoon and marina

Posted Jan 16, 2017
Pros: It had a comfy bed and a good size balcony.
Cons: Had to use powerpoint in the cupboard to charge mobile phone and boiled jug in the bathroom as there didn't seem to be a power point handy.
Good location. Close to the lagoon and the marina which had some great restaurants available. 24 hour reception and good car parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Simple but effective.

Posted Jan 3, 2017
Pros: Location.
Cons: Since each room is owned by an individual (and Mantra simply rent each room out to the guests) some of the equipment was old and needs replacing.
Location: Located in the heart of Cairns CBD - close enough for convenience but far enough away to be quiet.
This hotel / apartment complex provided us with everything we needed - kitchen, AC, pool, and close to the city centre (restaurant and shops). It was clean and well maintained. The staff were always helpful and polite. If we were to return to Cairns, we wouldn't think twice about checking into this hotel.