Ratings based on 1,370 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Great hotel with first class staff

Posted Mar 12, 2017
Hotel is excellent. Beautiful room and staff is so polite and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, close to all the attractions. Clean.

Posted Mar 6, 2017
nice hotel, close to all the attractions. Clean and modern.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice experience

Posted Mar 4, 2017
Close to marina , casino and city centre, staff were nice and friendly.
Comment from Hotel Management
Mar 10, 2017 by Wayne, Hotel Management
Dear Ned, Thank you so much for your review, I am so pleased you found our team to nice, thank you for choosing to stay and hope to see you again soon. Sincerely, Wayne Reynolds General Manager Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from SYDNEY AUSTRALIA

relaxing place to be

Posted Jan 29, 2017
Pros: very relaxing & friendly!
Location: Close to restaurants & the marina for trips out to the reef, very central to everything!
I can't say enough of how we found the Reef Hotel very relaxing, clean, spacious, comfortable & very friendly staff! Up there with one of the most enjoyable holidays I have had! Loved it can't wait to go back!
Comment from Hotel Management
Feb 21, 2017 by Wayne, Hotel Management
Dear Ann, Thank you so much for taking the time to review our hotel. I am so delighted to hear you enjoyed your stay. Sincerely, Wayne Reynolds General Manager Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
We had a wonderful stay. The room was very nice and the staff were very professional. We had an issue with the air conditioner and it was address and fixed immediately. I would definitely stay again.
Comment from Hotel Management
Feb 21, 2017 by wayne, Hotel Management
Dear Valued Guest, Thank you for your review, I am delighted to enjoy your stay. Sincerely, Wayne Reynolds General Manager Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Townsville QLD

Best hotel in Cairns.

Posted Jan 5, 2017
Had a great night. Awesome location to go with the Casino. The best dinner and breakfast ever at the Tamarind restaurant.
Comment from Hotel Management
Jan 24, 2017 by Wayne, Hotel Management
Dear Jason, Thank you so much for your great review. I do hope we can welcome you back again soon. Sincerely, Wayne Reynolds General Manager Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing stay with breath taking views

Posted Dec 29, 2016
We stayed in this hotel for 4 nights and it did not disappoint. We had a sea view room and the views were to die for! The room was spacious, clean and had all the mod cons one would want. The staff were extremely friendly and did their utmost to help us book our tours incl a suitable great barrier reef tour. Breakfast was spectacular along with the pool/Jacuzzi area. Location wise the hotel was perfectly located to Marlin wharf/ the esplanade which was literally a 5minute stroll. It was also handy that the casino was located inside the hotel which we visited a few nights! Overall a fantastic stay!
Comment from Hotel Management
Jan 3, 2017 by Wayne R, Hotel Management
Dear Marina, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Reynolds General Manager Hotel Pullman Reef Hotel Casino
4 out of 5
Recommended
for Everyone
by A verified traveler from Mission Beach

Nice experience

Posted Dec 18, 2016 on Wotif
Very relaxing, great facilities. The only bad thing was it was under construction in one part, that you had to walk through each time. We got lost going to breakfast but asked a cleaner and was shown the right way.
Comment from Hotel Management
Dec 29, 2016 by Wayne R, Hotel Management
Dear Emily, Thank you for taking the time to post a review for us. We always appreciated constructive feedback and I will be sure to share your comments with the team. I do apologise for any inconvenience cause due to the renovations but am glad to hear you enjoyed your stay! Sincerely, Wayne Reynolds General Manager Hotel Pullman Reef Hotel Casino
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, vic

would def stay again

Posted Dec 14, 2016
Great staff Spacious clean and comfortable room Lovely toiletries and ammenities Great location- walking distance from everything Would def stay again
Comment from Hotel Management
Dec 19, 2016 by Wayne R, Hotel Management
Dear Danielle, Thank you for taking the time to write such a lovely review. I am please to hear you enjoyed our convenience in located and amenities provide to you. We do hope you get the chance to stay with us again! Sincerely, Wayne Reynolds General Manager Hotel Pullman Reef Hotel Casino
5 out of 5
Recommended
for Everyone
by A verified traveler from Leura

Close to most amenities

Posted Dec 11, 2016
Pros: The staff and the comfortable living and bathing areas.
Cons: We were in the midst of a reception overall which couldn't be helped but was the only flaw in our stay.
Location: wonderful, see above
The hotel staff are wonderful, humour, graciousness and helpful. The breakfasts are superb, good variety and quality. the location is close to restaurants, shopping, main pool area and pubs.
Comment from Hotel Management
Dec 19, 2016 by Wayne R, Hotel Management
Dear Liz, Thank you for taking the time to write a wonderful review. I am pleased to hear you enjoyed the company of our wonderful staff, our convenient location in the city and our delicious breakfast in Tamarind. We do hope we get the chance to welcome you back soon! Sincerely, Wayne Reynolds General Manager Hotel Pullman Reef Hotel Casino