Ratings based on 330 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great size room and helpful staff

Posted Aug 17, 2017
Pros: Room size was excellent and it was nice having a balcony. Complimentary fruit at the reception was a nice touch.
Cons: The lifts need to be improved and additional body wash would have been appreciated. Check-out process could have been quicker.
Location: Close to the beach and nice cafes and restaurants.
Comfortable stay, great room size and good location.
Comment from Hotel Management
Sep 11, 2017 by Anita Reskov - Front Office & Reservations Manager, Hotel Management
Thank you for taking time to provide feedback on your recent stay. It is pleasing to hear you found our central location nestled in between Narrabeen Beach & Narrabeen Lake suitable for your needs and had a comfortable stay with us. Please note we do have 24 hour Reception, so should you need anything throughout your stay, please do not hesitate to contact a member of our team at any time. We look forward to welcoming you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Early start, avoid the traffic!

Posted Jul 23, 2017 on Wotif
Pros: I booked a twin bed room and when we checked in, it was a double bed. Staff apologised, re-made the room and refunded the cost of our dinner!
Cons: Nothing obvious springs to mind.
Location: Great location by the beach.
Playing golf at Long Reef early Monday morning and had the bright idea to book into a local hotel, on the Sunday evening.
Comment from Hotel Management
Aug 1, 2017 by Public Relations Manager, Hotel Management
Thank you for taking the time to provide feedback on your recent stay! It is great to hear that you enjoyed your stay with us. Thank you for your feedback and we look forward to welcoming you back again!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Internet and Netflix

Posted Jul 3, 2017 on Wotif
Pros: Location to work
Cons: Yes Internet and Netflix
Internet signal in the room I was staying in was very poor, and the Netflix channel for every show or movie I selected it told me to try again, in the end I gave up on both.
Comment from Hotel Management
Aug 1, 2017 by Public Relations Manager, Hotel Management
Thank you for taking the time to provide feedback on your recent stay! It is great to hear that you enjoyed your stay with us. Thank you for your feedback and we look forward to welcoming you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sp

Nice hotel 10/10

Posted Jun 3, 2017 on Wotif
Work stay very good would recommend 10/10 great location
Comment from Hotel Management
Aug 1, 2017 by p, Hotel Management
Thank you for taking the time to provide feedback on your recent stay! It is great to hear that you enjoyed your stay with us. Thank you for your feedback and we look forward to welcoming you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach.

Posted May 31, 2017
I would stay again in the sands. Was close to the beach and public transportation.
Comment from Hotel Management
Aug 1, 2017 by Public Relations Manager, Hotel Management
Thank you for taking the time to provide feedback on your recent stay! It is great to hear that you enjoyed your stay with us. Thank you for your feedback and we look forward to welcoming you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach and easy reach of shopping

Posted May 19, 2017
Pros: Liked the roomy bathroom and spacious sleeping area
Cons: Cleanliness of patio area Remove the family of spiders building cobwebs
Location: Handy to Sports academy and Northern Beaches indoor sports arena
Made feel welcome on arrival and easy instruction for car parking, wifi and room access
Comment from Hotel Management
Aug 1, 2017 by Public Relations Manager, Hotel Management
Thank you for taking the time to provide feedback on your recent stay! It is great to hear that you enjoyed your stay with us. Thank you for your feedback and we look forward to welcoming you back again!
1 out of 5
by A verified traveler from Coogee

Worst customer service ever

Posted May 5, 2017 on Wotif
It was the worst experience ever The staff were rude and impolite.
4 out of 5
by NICHOLAS

The golden sands of narrabeen

Posted Apr 17, 2017 on Hotels
Great location opposite beach. Spacious, modern, well equipped and clean rooms. A kitchenette would have been useful. Only drawback is that smoking is allowed on pub terrace below room balcony. Would stay again.
5 out of 5
by NICHOLAS

The golden sands of narrabeen

Posted Apr 17, 2017 on Hotels
Great location opposite beach. Spacious, modern, well equipped and clean rooms. A kitchenette would have been useful. Only drawback is that smoking is allowed on pub terrace below room balcony. Would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017 on Wotif
Handy position and close to beach and shops. Rooms are tired but well equipped.