Departamento, 2 habitaciones, torre | Cocina privada | Refrigerador, cafetera y tetera y tetera eléctrica

Opiniones de Rydges Esplanade Resort Cairns

4 out of 5
Rydges Esplanade Resort Cairns
209-217 Abbott Street, Cairns North, QLD

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 358 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 409 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 153 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 52 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 1000 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de espie., el 27 oct. 2019
Dear Victor, Thank you for taking the time to rate your stay with us. Kind regards Andrew Wallis General Manager.

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en junio de 2019
Respuesta de espie., el 28 jun. 2019
Dear Anonymous, Thank you for taking the time to rate your stay with us. Kind regards Andrew Wallis General Manager

10/10 Excelente

Sacha

Se hospedó 2 noches en febrero de 2024
Respuesta de Maureen, el 27 mar. 2024
Thank you for taking time to review your stay with us, we look forward to welcoming you back in the future.

4/10 Malo

Jose

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Need maintenances Tennis courts terrible imposible play Beautiful structure need more maintenance
Se hospedó 2 noches en enero de 2024
Respuesta de Akane , el 30 ene. 2024
Dear JoseThank you for your review. We apologize that it made you unconfortable. we will try to sort it out. Hope to see you again in the future. Akane

8/10 Bueno

Lars

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Akane , el 29 ene. 2024
Dear Lars Thank you very much for your review. We hope to see you in the future. Akane-Guest Service Agent

8/10 Bueno

Martina

Le gustó: Limpieza y servicio y personal
Se hospedó 6 noches en enero de 2024
Respuesta de Maureen, el 27 mar. 2024
We appreciate your review and look forward to welcoming you back in the future.

4/10 Malo

Ryosuke, Koshigaya

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
宿泊費用の間違い発生さた際の対処が不適切でした。建物も古く、写真と大きな違いでガッカリしました。
Se hospedó 4 noches en enero de 2024
Respuesta de Akane, el 10 ene. 2024
Dear Mr. ObinataThank you for staying with us.I sincerely apologize that we wrongly settled payment upon check in and made you dissatisfied. We will make sure this won't happen in the future. We have already let the respective department know about your review and concern and will work on it to improve.Thank you for your understanding for settle the rest of payment. Best Regards,

8/10 Bueno

Danny

Le gustó: Servicio y personal
Se hospedó 5 noches en diciembre de 2023
Respuesta de Pauline, el 28 dic. 2023
Hi DannyThank you for taking the time to review us. Very much appreciated.

8/10 Bueno

Janmejoy

Se hospedó 4 noches en diciembre de 2023
Respuesta de Akane , el 15 ene. 2024
Thank you very much for your review. We hope to see you in the future. Akane

8/10 Bueno

Pelin

Se hospedó 9 noches en diciembre de 2023
Respuesta de Akane kawamura , el 10 ene. 2024
Thank you very much for staying with us. We look forward to see you again.

4/10 Malo

Yong

Se hospedó 3 noches en diciembre de 2023
Respuesta de Akane Kawmaura , el 10 ene. 2024
Thank you very much for your review. We are sorry that you were not satisfied with your stay. We look forward to see you in the future.

10/10 Excelente

Nick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023
Respuesta de Pauline, el 14 dic. 2023
Hi NickThank you for taking the time to review us. Hope to see you again soon.

10/10 Excelente

Simon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
starting to show its age but it still clean comfortable and the staff are excellent
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pauline, el 14 dic. 2023
Hi SimonThank you for your amazing review, truly appreciate you staying with us

8/10 Bueno

Kapil

Se hospedó 4 noches en noviembre de 2023
Respuesta de Pauline, el 28 dic. 2023
Hi KapilThank you for your review, have a great day.

8/10 Bueno

PAMELA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Walkable to dining options. Easy for Great Barrier Reef excursions
Respuesta de Akane , el 13 feb. 2024
Dear Pamela Thank you for your review. We are glad that you enjoyed staying with us. We hope to see you again. Akane

6/10 Aceptable

Matthew

Le gustó: Servicio y personal
Overall was an average experience compared to other hotels with similar ratings. The hotel also had minor upgrades going on that we were not aware of at the time of booking.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Naomi, el 25 nov. 2023
Dear Mr. Matthew,Thank you for taking the time to write your feedback for us.We really appreciate it.We wil share your feedback among our team.Thank You & Best regards,Naomi - GSA

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you’re like us and really only need a good night’s sleep at a reasonable price bc you spend your bucks on outings and adventures this is a great choice!
Se hospedó 1 noche en octubre de 2023
Respuesta de Bryan, el 24 oct. 2023
Thank you for your feedback. We are glad you enjoyed your stay and can't wait to have you back.

10/10 Excelente

danny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel i was upgraded and stayed on the top floor with beautiful views of the beach The staff were super friendly and helpful My plane was delayed for four hours and so staff allowed me to check out later Definitely would recommend Rydges Hotel Cairns!
Se hospedó 5 noches en octubre de 2023
Respuesta de Bryan, el 18 oct. 2023
Thank you so much for the great feedback. We are extremely happy you enjoyed your stay and can't wait to see you again.

8/10 Bueno

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Close to everything with a short walk along the esplanade. The only issue was the room was a bit run down, the room definitely needed upgrading. Also when I turned the fan in the room it would trip all the power in the room.
Se hospedó 7 noches en octubre de 2023
Respuesta de Naomi, el 17 oct. 2023
Dear Katie,Thank You very much for staying with us.We appreciate your feedback, and we will escalate that to our management.Best Regard,NaomiReservation Agent

8/10 Bueno

Dean

Se hospedó 2 noches en octubre de 2023
Respuesta de Maureen , el 6 nov. 2023
Thank you we appreciate you taking to time to review Rydges Esplanade Cairns. We are happy to hear you enjoyed your stay.

10/10 Excelente

Ayumi

Se hospedó 3 noches en octubre de 2023
Respuesta de Maureen, el 4 nov. 2023
The staff and I thank you for taking the time to review. We are very happy to hear that you enjoyed your stay with us at Rydges Esplanade Cairns.

8/10 Bueno

Kenneth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An excellent stay overall. If I had to find a criticism then it would be that the decor was a little dated and could use a little ‘refreshment’. That must not detract from this excellent stay with really friendly and efficient staff. The hotel has a great location providing easy walking to the city and the harbour. Excellent value for money and I would certainly be happy to stay there again.
Se hospedó 4 noches en octubre de 2023
Respuesta de Arada, el 13 oct. 2023
Dear Valued guest,We very appreciate for your feedback. And we looking forward to seeing you soon.Yours Faithfully,Arada Elle

10/10 Excelente

Anoop

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decent accomodation, need a bit of rejuvenation
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bryan, el 3 oct. 2023
Thank you for your feedback. We can't wait to see you next time you are in Cairns.

8/10 Bueno

Jane

Viaje en pareja
Le gustó: Servicio y personal
The position was great. The only thing I could fault was the entrance gate and fence to the pool. Very dirt!!
Se hospedó 4 noches en septiembre de 2023
Respuesta de Andrea - Reception, el 30 sept. 2023
Dear Jane,Thank you for your review and we really appreciate your feedback, and we will share with our team.We hope to welcome you back again soon. Regards

8/10 Bueno

Corrine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Short walk to the esplanade and boardwalk.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bryan, el 25 sept. 2023
Thank you for your feedback. We can't wait to see you the next time you are in Cairns.

8/10 Bueno

Deirdre

Le gustó: Limpieza y servicio y personal
The room was overall pretty good, but not for an executive upgrade. However, we did enjoy the complimentary wine, thank you Rydges! We liked the balcony but it had no chairs, no table & could of done with a paint. I’d suggest bring your own plates and cutlery, there were none provided in the room. The pillows were very flat and too high if you used 2. The staff were lovely, gave us more pillows, (the same flat type though) and told us we could borrow kitchen items from the restaurant. The king bed was very comfortable. The bathroom was a good size but could’ve done with an upgrade as it was basic. Although, I have to say, as we booked through Expedia the price was fairly reasonable and all up we enjoyed our stay.
Se hospedó 5 noches en agosto de 2023
Respuesta de Camilo Finlez, el 6 sept. 2023
Dear Deirdre,Thank you, we really do appreciate your feedback and we will share with our team. We hope to see you again soon. Regards

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We liked staying at this property. The kids had their separate space with bunkbeds, although their room could have used a door. The rooms were spacious and quiet. One of the negatives was visiting in winter, as the rooms did not have heating nor the pools. The property is also several blocks from the main tourist spaces, so we had to drive to eat, shop, etc.
Respuesta de Kurii - Reception , el 31 ago. 2023
Hi Brian, Thank you very much for staying with us. We really appreciate you taking the time to share your rating with us. We hope to see you again soon

10/10 Excelente

RushworthHardware, Rushworth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely stay. Friendly staff. Great facilities
Se hospedó 6 noches en agosto de 2023
Respuesta de Courtney , el 27 ago. 2023
Thank you for your lovely review. We are so glad to know you enjoyed your stay at Rydges Esplanade Resort. We look forward to welcoming you again in the future. Courtney - Guest service Agent

10/10 Excelente

Kathryn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best friendliest staff in the world! Loved the pool and the meal options. Wish I could have stayed longer for the atmosphere and the locality.
Se hospedó 14 noches en agosto de 2023
Respuesta de Reception Kurii, el 24 ago. 2023
Hi Kathryn, Thank you so much for your amazing feedback. We appreciate your kind words. We will pass your comments on to our team. Best regards,

8/10 Bueno

Victoria

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Staff were great and found us an early checkin when we had to change hotels after a tour. Rooms were a bit dated and I hated the little step into the bathroom. I’m a bit disabled. The food options were basic but the breakfast was fine and no problem getting soy milk which I need. We left excess baggage with them when we left for two trips without charge or difficulty. There was a useful fridge in the room and the bare minimum of tea and coffee facilities, also useful.
Se hospedó 1 noche en agosto de 2023
Respuesta de Reception Kurii, el 17 ago. 2023
Good afternoon, Victoria. Thank you very much for your kind message. We are so happy to hear you enjoyed your stay with us.We hope to see you again.

6/10 Aceptable

Elizabeth

Viaje familiar
Le gustó: Limpieza
Underwhelming. Expected more from Rydges. Looks flash, but lacking in holiday atmosphere. Not even a local map to be found at reception. Cheap 'Made in China' gift shop just off the reception is tacky. Vending machines with drinks/snacks etc were available, but at ridiculously inflated prices. If you're travelling with kids, do a big supermarket shop before you get there. It's about a 15-20 minute walk to the supermarket, and about the same to the lagoon pool. No shops immediately around the hotel. The housekeeping staff were friendly, and courteous, and kept our room in good shape with minimal disruption, however, asking reception staff for an extra bath towel for my room involved an interrogation that I did not appreciate! Nothing to make me come back and stay again. It was ok for a once off.
Se hospedó 7 noches en agosto de 2023
Respuesta de Camilo Finlez, el 16 ago. 2023
Dear Elizabeth,thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. Regarding to the city maps, unfortunately We ran out of more maps of the city and for the moment we are waiting for more to arrive. you were right, it's about a 15–20-minute walk to the supermarket and we don't have small shops close by except for the Gift box shop in our property. We happy to know that you felt the Quality of our service with housekeeping team, we'll let them know. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you're planning on visiting Cairns, and I’ll make sure that your stay not only meets but exceeds your expectations. Thank you and we wish you and your family nice week.Very Respectfully,

10/10 Excelente

Kevin

Se hospedó 2 noches en agosto de 2023
Respuesta de Courtney , el 4 sept. 2023
Thank you for your wonderful review, Kevin. We are glad to know that you enjoyed your stay.

8/10 Bueno

karen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
good sized rooms with bath and balcony
Se hospedó 7 noches en agosto de 2023
Respuesta de Courtney , el 12 ago. 2023
Thank you for your review, Karen. We are so glad to hear that you enjoyed your stay. Courtney - Guest Service Agent

10/10 Excelente

Skye

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Camilo Finlez - Receptionist , el 10 ago. 2023
Dear Skye,Thank you for rating your experience at Rydges Esplanade Cairns as a 5/5, we happy to know that you enjoy your stay, we hope to see you soon in Cairns.Best Regards,

6/10 Aceptable

Jeremy

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 6 noches en agosto de 2023
Respuesta de Bryan, el 9 ago. 2023
Thank you for your stay with us. We look forward to your next stay.

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very comfortable, lovely to have the sea view. The balcony was small but usable.Disappointing that smoke from neighbouring balconies drifts & impacts others. across useb across
Se hospedó 8 noches en julio de 2023
Respuesta de Bryan, el 8 ago. 2023
We are thrilled that you enjoyed your stay and can't wait to see you again. We have noted your issue with smoke and will work towards making that better.

8/10 Bueno

Makiko

Le gustó: Limpieza y servicio y personal
日本語が話せるスタッフがいて、ステーキハウスの予約をしていただけました。 部屋が2階だったので夜景が見れず残念でした。
Se hospedó 5 noches en agosto de 2023
Respuesta de Reception Kurii, el 9 ago. 2023
Hello, Makiko. Thank you very much for staying with us. We appreciate your kind re review. We will pass it on to the department. Best regards

8/10 Bueno

Keith

Viaje familiar
Le gustó: Servicio y personal
Nice and walkable into main area of town
Se hospedó 1 noche en agosto de 2023
Respuesta de Bryan, el 6 ago. 2023
We are thrilled you enjoyed your stay and we can't wait to see you again.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable well located hotel
Well located near Esplanade. Spacious and comfortable room.Friendly and helpful staff at reception and restaurant. Would recommend and stay again
Se hospedó 3 noches en julio de 2023
Respuesta de Bryan, el 5 ago. 2023
We are thrilled you enjoyed your stay and can't wait to see you again.

8/10 Bueno

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en julio de 2023
Respuesta de A.K, el 30 jul. 2023
Thank you for reviewing :)

8/10 Bueno

Julie

Se hospedó 5 noches en julio de 2023
Respuesta de Camilo Finlez, el 16 ago. 2023
Dear Julie,Thank you for rating your stay 4/5 we hope you enjoyed your time at Rydges Esplanade Cairns, see you soon.Best Regards,

6/10 Aceptable

Kai

Se hospedó 3 noches en julio de 2023
Respuesta de Evelyn, el 2 sept. 2023
Mr. Kai Thank you very much for your feedback, hopefully see you again anytime in the future.Kind regardsEvelyn-Reception

6/10 Aceptable

Sarah

Se hospedó 3 noches en julio de 2023
Respuesta de Bryan, el 15 ago. 2023
Thank you for staying with us and we hope you come back soon.

8/10 Bueno

Cathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A little further out of the city centre than i hoped. The pool was cold. On a cooler day it was not inviting
Se hospedó 3 noches en julio de 2023
Respuesta de A.K, el 23 jul. 2023
Thank you for Staying With Rydges Esplanade Resort and for taking the time to share your feedback with us.

8/10 Bueno

maurice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de Maureen, el 22 jul. 2023
Thank you for taking the time to review Rydges Esplanade Cairns. We look forward to welcoming you back in the future.

8/10 Bueno

Ali

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de Pauline, el 21 jul. 2023
Hi AliThank you for taking the time to review us.Till next time.

10/10 Excelente

Lan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en julio de 2023
Respuesta de Pauline, el 21 jul. 2023
Hi LanThank you for taking the time to review.Have a great day

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 8 noches en julio de 2023
Respuesta de Pauline, el 21 jul. 2023
Hi KellyThank you very much for your kind reviewsThank you

8/10 Bueno

Sarah

Se hospedó 3 noches en julio de 2023
Respuesta de Bryan, el 9 ago. 2023
Thank you for your stay with us. We look forward to your next stay.

10/10 Excelente

Steven

Very professional
Se hospedó 1 noche en julio de 2023
Respuesta de Bryan, el 17 jul. 2023
We are thrilled that you enjoyed your stay and can't wait to see you again.