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Reviews of HELIOPARK Bad Hotel zum Hirsch

4 out of 5
HELIOPARK Bad Hotel zum Hirsch
Hirschstraße 1, Baden-Baden, BW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 247 out of 434 reviews" "
Rating 8 - Good. 140 out of 434 reviews" "
Rating 6 - Okay. 37 out of 434 reviews" "
Rating 4 - Poor. 6 out of 434 reviews" "
Rating 2 - Terrible. 4 out of 434 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 5 nights in Jan 2024

2/10 Terrible

Laurie

Stayed 1 night in Dec 2023

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location, however no onsite parking. We were charged 40 euro extra for roll away bed for the night.
Stayed 1 night in Dec 2023

8/10 Good

Mary Lou

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Delightful
Perfectly located in the pedestrian area of the old town only a few minutes walk to the spas. Old world charm, great breakfast buffet and spacious rooms. Only disappointment was the break down in supply of thermal spring water to bathrooms. Not the hotel’s fault but no mention of existing problem until we asked.
Stayed 2 nights in Dec 2023

8/10 Good

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baden Baden great place to visit
Lovely hotel, great breakfast and service. Down points. No tea or coffee facility in room. Also claim to be able to use hot spring waters in bath. No supply of hot spring water at all during our stay in the room.
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrey

Stayed 1 night in Nov 2023

10/10 Excellent

Terry

Stayed 1 night in Oct 2023

10/10 Excellent

Odysseas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good property, close to the major attractions- the room was large and the staff were pleasant!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Charles

Stayed 2 nights in Jul 2023

10/10 Excellent

victor

Stayed 6 nights in Jun 2023

10/10 Excellent

Melissa, Houston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We plan to come back in October for fall season.
Stayed 2 nights in Jun 2023

8/10 Good

Heather

Stayed 2 nights in May 2023

10/10 Excellent

Stella, natick

Stayed 1 night in May 2023

10/10 Excellent

Stella, natick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing room
Stayed 1 night in May 2023

6/10 Okay

Lorrie

Traveled with family
Disliked: Staff & service, amenities
The room was very old. The outlets did not work.

8/10 Good

Irina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business hotel in an amazing location in the old city
Stayed 1 night in Feb 2023

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This unique hotel is the perfect mix of Old World charm and Modern conveniences. The location was perfect and the staff friendly and helpful. The on site spa was amazing..

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heilopark Hotel is worth a return
Great hotel! Friendly and helpful staff, excellent location to old town and bath houses as well as Christmas Markets. Very comfortable large room. Breakfast was included and very good. I would stay here again.
Stayed 1 night in Dec 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous hotel with lovely rooms and an excellent breakfast. The staff members were all very friendly and helpful.
Stayed 3 nights in Sep 2022

10/10 Excellent

gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely central hotel, everything great
Stayed 1 night in Jul 2022

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location 5 minutes walking from anywhere in town. Amazing service. Room was very small and a quite old-fashioned, but you should always go out anyway.
Stayed 2 nights in Nov 2021

8/10 Good

Mayrav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding old-school place. Extremely friendly and helpful staff. And an amazing town.
Stayed 1 night in Jul 2021

4/10 Poor

Keiron

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As the location of this hotel is so premium, the charming old German style of it really invades all your senses. The staff is so professional! Amnesties in all its functions are so interesting... A wonderful hotel really! You will always keep it in your mind once you leave it!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were so friendly and very helpful also a very nice touch it was my birthday and the team made me a card gave me and my partner champagne and put happy birthday all over the table. I have stayed all over the world on my birthday and this was the first hotel ever to show time and effort on my birthday thank you very much I will remember this for ever. The location was also perfect thank you all very much.😊😊😊😊😊😊
Stayed 4 nights in Feb 2020

10/10 Excellent

Cassia, Fargo, ND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night traveling through. Great location, wonderful spacious room, awesome breakfast.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathtub has thermal water, steam room and sauna on site. 4 min walk to Casino. Excellent breakfast.
Stayed 1 night in Feb 2020

8/10 Good

Nasima, Washington, DC

Traveled with family
Liked: Cleanliness, staff & service
The bathroom door handle extended out and is a Hazzard to bump into coming in and out of the bathroom. I have bruised from it.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I will choose another hotel in the future.
The hotel is in a good location for fests and the casino. There is no parking for this hotel which is very inconvenient. Parking must be on the street 2 to 6 blocks away, but be careful due to certain hours you may have to move your car. There are two parking garages, but that will cost 25 euros per day.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Robyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Magic
A wonderful experience in this beautiful town of Baden-Baden! Hotel was fabulous with beautiful rooms, great breakfast, excellent staff, and location...right in the pedestrian zone!
Hotel courtyard
Hotel
Christmas decorations all over town!
Lowenbrau Hasthaus and Restaurant
Stayed 2 nights in Dec 2019

6/10 Okay

Carol

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Not what I expected
- weird creepy front desk guy. Didn’t tell us about wifi or time for breakfast - Terrible wifi. Kept dropping. And to re-login, you had to go through the whole process of joining the network again. It was a hotspot, so I wondered how safe it was. - Very quiet room (209), even though we overlooked the main street. - No parking at hotel (which we knew), but front desk guy could barely make himself understood as to how to get there. But he certainly knew the prices at the various garages. - Cute room. Not large. - Weird toiletries- in shower was one thing for hair and body- really, at a hotel at this price point? And you squeezed the bottle from the top - no dispenser button. - Curtains were room dimming but not darkening. - Twin mattresses pushed together in queen bed frame - Small bathroom - if someone was using the toilet, it would be difficult to have someone use the sink. - Typical breakfast in terms of variety. For example, some fresh fruit, delicious buns, cereal, OJ from concentrate, eggs, bacon; toaster didn’t work well. - Stunning dining room - looked liked a ballroom. It was echoey as there weren’t many people in it at the time. - My sister was in a higher category room and she had a sign not to drink the water, but we didn’t. - Front desk staff - Daria? Was very pleasant as we checked out. - Hard bed - Good, central location - Hubby thought the bathroom
Stayed 1 night in Dec 2019

2/10 Terrible

JH

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Room was terrible. Beds hard. Water wasn’t drinkable (sign posted) & no bottled water provided. Clothing wardrobe rattled when you walked across room. Beds weren’t made. Duvet folded on top of bed. Felt like the military. Minimal toiletries provided. Drapes didn’t close so you couldn’t sleep in. Walls thin, you could hear guests next door. Wifi kept on cutting out. Breakfast minimal.
Stayed 1 night in Dec 2019

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Andrea, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great. The location is fabulous since it is just within walking distance of the central attractions. We arrived to Baden by train and rode the public bus (2.6 euro each) to the closest bus station to the hotel which was only a couple of blocks. The check in and check out was super fast with no issues at all. We only stayed 1 night but we would have been so happy to stay more. We walked to the Caracalla Spa which is only 6 to 7 minutes and had the most relaxing time ever. The bed was great, the layout of the room is good too, with enough space for a couple and the bathroom was also good -not tiny like mostly all in Europe-. The day of the check out we took a taxi to the main train station that the very nice staff of reception called for us. It is only like a 10 minutes ride and cost about 15 Euro. All in all we strongly recommend this hotel if you are visiting Baden.
Stayed 1 night in Nov 2019

10/10 Excellent

Mike, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because of the suite option to kick start our vacation in luxury, and the room did not disappoint! The staff were friendly and very helpful, even for questions about how to use the public transit to get out of town. It was in a good location and we would definitely stay here again!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing pillows! and very friendly staff. the hotel is in a great location.
Stayed 1 night in Oct 2019

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel. Excellent location. Staff was wonderful. Loved the dual water sources. Took several hit mineral baths.
Stayed 1 night in Apr 2019

10/10 Excellent

Cynthia, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have lovely antique or classic furniture and the night Portier is really friendly!
Stayed 3 nights in Oct 2019

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was absolutely delightful! Comfortable and immaculate!
Stayed 2 nights in Oct 2019

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa weekend
Staff was excellent and great recommendations
Stayed 2 nights in Oct 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Highly recommend.
Only stayed for 1 night, but was perfect location, friendly staff, and clean modern room. Easy to park.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
What a great location. It is located in a walking zone.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location-in old town. Walking distance to historic spas. Local transportation close.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be Ready to Walk
The service was impeccable, the room was clean and beautiful but the bed broke as soon one of us sat down on it. They were fully booked that night so we were offered a different room for the next night. It worked out though, we just switched our pillows to the other end and slept comfortably. There is no parking anywhere near this hotel but the garage we were directed to was well lit and in a good area. Overall we enjoyed our stay!
Stayed 2 nights in Oct 2019