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Rating 10 - Excellent. 359 out of 952 reviews" "
10 - Excellent
359
Rating 8 - Good. 462 out of 952 reviews" "
8 - Good
462
Rating 6 - Okay. 108 out of 952 reviews" "
6 - Okay
108
Rating 4 - Poor. 12 out of 952 reviews" "
4 - Poor
12
Rating 2 - Terrible. 11 out of 952 reviews" "
2 - Terrible
11
9.0/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Leonard
Mar 10, 2024
Liked: Cleanliness
Leonard
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express, Baden-Baden on Mar 27, 2024
Dear Leonard,we would like to thank you for taking the time for this excellent feedback. We are glad to hear that you enjoyed your stay in our hotel. Maybe you will consider us again for your next visit to our lovely town.Best regards,
Response from Holiday Inn Express, Baden-Baden on Jan 3, 2024
Dear Tatum, Great, that you enjoyed your stay in Baden-Baden so much. We really appreciate that you took the time for this great review and hope we will be able to accommodate you again maybe soon.Kind regards,
Stayed for work and we had our van. Only thing is they charge you for parking when you already pay to stay.. also, luckily enough we were just under the parking height restriction which wasn’t stated as far as I’m aware.
I like how the hotel was eco-friendly however, showers did not get hot. They were mildly cold and im not sure if those go hand and hand. Everything was very small from the parking garage to the room. This may be common in Germany though. The breakfast was delicious except the last day the eggs were not cooked. Staff was very friendly
Response from Sabrina Seiter - Assistant to General Manager on Sep 28, 2021
Lieber Gast,
herzlichen Dank für Ihre tolle Bewertung.
Es freut uns sehr, dass Sie sich bei uns rundum wohl gefühlt haben.
Auf Ihren nächsten Besuch bei uns in Baden-Baden freuen wir uns schon jetzt.
Viele Grüße
Ihr Holiday Inn Express Team
Response from Sabrina Seiter - Assistant to General Manager on Sep 21, 2021
Dear Guest,
thank you very much for this fantastic review.
We are pleased that you were completely satisfied with your stay in our Holiday Inn Express Baden-Baden.
We hope to see you again soon.
Best Regards
Your Holiday Inn Express Baden-Baden
Response from Sabrina Seiter - Assistant to General Manager on Aug 27, 2021
Dear Guest,
Thank you so much for your great feedback.
We are always happy when our guests have had a nice stay with us.
It would be our pleasure to welcome you back soon.
Best Regards
Your Holiday Inn Express Team
Response from Sabrina Seiter - Assistant to General Manager on Mar 10, 2020
Dear Guest,
Many Thanks for your great review!
We are pleased that you were completely satisfied with your stay in our Holiday Inn Express Baden-Baden.
We hope to see you again soon.
Kind Regards,
Your Holiday Inn Express Team
8/10 Good
mordechai
Traveled with group
Dec 9, 2019
Liked: Cleanliness, staff & service
mordechai
Stayed 3 nights in Dec 2019
Response from Sabrina Seiter - Assistant to General Manager on Dec 30, 2019
Dear Guest,
Thank you for taking the time to write this review regarding your stay at our Hotel.
We are very glad to see that you enjoyed your stay with us.
We hope to welcome you back soon.
Kind regards
Holiday Inn Express Baden-Baden
It was good, nice staff good room can’t complain about anything
daniel
Stayed 1 night in Nov 2019
Response from Your Holiday Inn Express on Nov 26, 2019
Dear Daniel,
thank you very much for taking the time to rate our hotel. We are glad that you enjoyed your stay in our hotel and hope to be welcoming you again soon. Kind regards,
Response from Sabrina Seiter - Assistant to General Manager on Nov 6, 2019
Dear Guest,
Thank you very much for leaving this great vote for your past stay with us.
We hope to get the opportunity to welcome you back soon.
Best Regards
Your Holiday Inn Express Team
Perfect! The staff, room (pillows & bed), location, and breakfast was awesome!
Carla
Stayed 1 night in Oct 2019
Response from Sabrina Seiter - Assistant to General Manager on Oct 9, 2019
Dear Guest,
We would like to sincerely thank you for having taken the time to leave a review here.
Thank you very much for your nice comment about our team and our breakfast.
We hope you have enjoyed your stay in Baden-Baden!
Kind Regards
Your Holiday Inn Express Team
Great location, super helpful staff, great breakfast, awesome beds.
Verified traveler
Stayed 2 nights in Sep 2019
Response from Sabrina Seiter - Assistant to General Manager on Oct 9, 2019
Dear Guest,
thank you very much for this great review and the positive comments about our team.
We are very happy to share this. We greatly appreciate your feedback and it is thanks to customer comments such as yours that we are able to further enhance and personalize the guest experience.
We hope to have the opportunity to give you another warm welcome in the not too distant future.
Kind Regards
Your Holiday Inn Express Team
Heating and ventilation in the room was disabled. Staff basically said, tough it up
Verified traveler
Stayed 1 night in Sep 2019
Response from Sabrina Seiter - Assistant to General Manager on Oct 9, 2019
Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
We are sincerely concerned and apologize that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
Looking forward to see you again in the near future.
Best Regards
Your Holiday Inn Express Team
Great staff. Ten minute walk to the adorable town. Close to waterfalls and about a 30 minute drive to Mummelsee. Which was also really cute. Hotel centrally located. Must pay 15eu for parking. And breakfast was included. I would definitely stay here again.
SR
Stayed 1 night in Sep 2019
Response from Sabrina Seiter - Assistant to General Manager on Oct 9, 2019
Dear Guest,
Thank you for this wonderful feedback!
We are truly pleased to hear that we have fulfilled and exceeded your expectations in terms of service.
We look forward to welcoming you back to our Holiday Inn Express Baden-Baden.
Best Regards
Your Holiday Inn Express Team
Great hotel and great room, modern, very clean and amiable staff.
Birgit
Stayed 1 night in Aug 2019
Response from kitty on Aug 21, 2019
Dear Guest, Thank you for taking the time to comment on your recent visit to our hotel. It is only through feedback such as yours that we are best able to direct our efforts. We are more than happy to share your kind words with the team. We look forward to welcoming you back at Holiday Inn Express Baden-Baden in the not too distant future. Best Regards Your Holiday Inn Express Team
Great location and great staff . Nice breakfast.
Good price of parcking.
Verified traveler
Stayed 1 night in Aug 2019
Response from Sabrina Seiter - Assistant to General Manager on Aug 15, 2019
Dear Guest,
Thank you for taking the time to comment on your recent visit to our hotel.
It is only through feedback such as yours that we are best able to direct our efforts. We are more than happy to share your kind words with the team.
We look forward to welcoming you back at Holiday Inn Express Baden-Baden in the not too distant future.
Best Regards
Your Holiday Inn Express Team
Great hotel with AC!!! Parking lot is too small for the hotel and one night we had to park in the city parking lot a couple blocks away. Not a big deal
Dorian
Stayed 2 nights in Aug 2019
Response from Sabrina Seiter - Assistant to General Manager on Aug 15, 2019
Dear Guest,
Thank you for taking the time to comment your last visit to our hotel.
We are aware that our parking arrangements are not ideal but we are delighted that you were able to enjoy your stay with us anyway.
We hope you will give us a chance to welcome you back in the future!
Best Regards
Your Holiday Inn Express Team
Response from Sabrina Seiter - Assistant to General Manager on Aug 7, 2019
Lieber Gast,
ein herzliches Dankeschön für Ihre nette Bewertung.
Es freut uns sehr, dass Sie sich hier bei uns im Holiday Inn Express Hotel Baden-Baden wohl gefühlt haben.
Umso mehr würden wir uns freuen, Sie recht bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen
Ihr Holiday Inn Express Team
10/10 Excellent
Verified traveler
Aug 4, 2019
Verified traveler
Stayed 1 night in Jul 2019
Response from Sabrina Seiter - Assistant to General Manager on Aug 5, 2019
Lieber Gast,
vielen Dank für Ihre positive Rückmeldung, wir haben uns sehr darüber gefreut.
Wir hoffen sehr, Sie schon bald wieder bei uns begrüßen zu dürfen.
Herzliche Grüße
Ihr Holiday Inn Express Team
Response from Sabrina Seiter - Assistant to General Manager on Aug 2, 2019
Lieber Gast,
vielen Dank für diese gute Bewertung. Es freut uns, dass Ihnen unser Hotel gefällt und Sie eine schöne Zeit in Baden-Baden verbringen konnten.
Wir hoffen natürlich, Sie bald wieder bei uns willkommen zu heißen.
Viele Grüße vom gesamten Holiday Inn Express Team
Good location and alll the mod cons. Loved the two way escalator.
Verified traveler
Stayed 2 nights in Jul 2019
Response from Sabrina Seiter - Assistant to General Manager on Aug 2, 2019
Dear Guest,
Many Thanks for your great review!
We are pleased that you were completely satisfied with your stay in our Holiday Inn Express Baden-Baden.
We hope to see you again soon.
Kind Regards,
Your Holiday Inn Express Team