Ratings based on 412 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Lieber Gast, herzlcihen Dank für Ihr Feedback. Schon heute freue ich mich auf Ihren nächsten Besuch. Beste Grüße Judith S./Management
4 out of 5
by Mirvais from Munich

Good hotel for business stay

Posted Aug 3, 2016 on Hotels
Stayed multiple times for work. Huge breakfast buffet. Very kind and friendly staff.
3 out of 5
by A verified traveler

Ok... But parking problems

Posted Jul 13, 2016 on Hotels
Good rooms, good access. Parking was a big problem and needed to be paid for. Overall ok.
Comment from Hotel Management
Jul 17, 2016 by Judith, Hotel Management
Dear Guest, thank you very much for taking the time to evaluate our hotel and your stay. With big pleasure I would like to welcome you again in future. Best regards Jennifer H./Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Britain

Very nice hotel, although one had to wait over 20

Posted Jun 8, 2016
Pros: Very well furnished
Cons: The Bar should be staffed.
Location: Very central location.
I only had a short stay, but the hotel staff were very helpful and very eager to please. The food was excellent, the breakfast was also very good with a lot of variety. The only problem was waiting for a drink at the bar, once I had to wait half an hour, because of the lack of staff. Apart from this I can highly recommend this hotel for its easy access to shops etc. .
Comment from Hotel Management
Jun 8, 2016 by Jennifer H./Management, Hotel Management
Dear Reginald, thank you very much for taking the time to evaluate our Hotel and your stay. I´m very happy that you enjoyed your time in our hotel. I appreciate the nice words in case of our Hotel staff. This is a big motivation for the whole Team. I will direct speak to our Restaurant Manager regarding the waiting time in the bar. Be sure, that this is not our standard. With great pleasure I would like to welcome you again in our hotel. Kind Regards Jennifer H./Management
4 out of 5
by A verified traveler

Posted Jun 5, 2016 on Hotels
Comment from Hotel Management
by Judith, Hotel Management
Lieber Gast, vielen Dank, dass Sie sich die Zeit für ein Feedback genommen haben. Ich freue mich auf Ihren nächsten Besuch. Herzliche Grüße Jennifer H./Management
5 out of 5
by Pierluigi from Montreal

Good value for the price

Posted May 10, 2016 on Hotels
Great hotel and staff
Comment from Hotel Management
Jul 16, 2016 by Judith, Hotel Management
Dear Guest, thank you very much for your Kind Feeback. This is a big Motivation for the whole Team. With great pleasure I would like to welcome you again in our Hotel. Kind Regards Jennifer H./Management
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Great staff and hotel loud plumbing

Posted Apr 18, 2016
Pros: Lovely helpful staff, good breakfast
Cons: Get rid of loud plumbing sounds. Shower wasn't fantastic.
Staff, room and breakfast were great. Sadly the radiator which was off was making loud whooshing sounds all night which bothered me. If you're a sound sleeper it might not be an issue, but I'm not so slept very badly. Apparently they couldn't do anything about this noise as all radiators are on one big pipe!
Comment from Hotel Management
Apr 20, 2016 by Judith S. / Management, Hotel Management
Dear guest, thank you for your feedback. It is a pleasure for me to read especially your nice words about our staff and the breakfast. This is a great motivation for all of us. I apologize the issue about the radiator. I will check it immediately with out technical manager. We are glad to welcome you again. Kind regards Judith S. / Management
5 out of 5
by WASANTHA

Posted Apr 16, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Judith, Hotel Management
Sehr geehrter Wasantha, Danke, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen Judith S. / Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice large hotel between train station and center

Posted Apr 11, 2016
Cons: Better mattress
Nice hotel with nice amenities. Room was clean and the bed was of moderate comfort
Comment from Hotel Management
Apr 15, 2016 by Judith S. , Hotel Management
Dear guest, thank you for your feedback. I am sorry about your feeling concerning our mattresses. We changed all mattresses last year. I hope, we will welcome you again. Kind regards Judith S. / Management
3 out of 5
by A verified traveler

Good position in front of gorgeous park

Posted Apr 5, 2016 on Wotif
Not very clean bathroom - ran a bath for my two year old and little black specks in water. Cleaned bath, tried again, more little black specks. Ended up giving him a shower and then saw something hanging out of shower head. Pulled at it, turned out to be black internal showerhead lining. Pulled that out complete with ick factor as was a bit grimy. Otherwise clean room. Had burger and fries as room service dinner, ok for price and large meal. Breakfast was extra. Parking right outside and was free. Not sure it was worth the money but the location was really good and the rooms were quiet.
Comment from Hotel Management
Apr 11, 2016 by Judith S. , Hotel Management
Dear Anna, thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will take care of the problem, which you had with the bathroom. Please be sure, that this is not our standard. It is a pleasure for us to welcome you again. Best regards Judith S. / Management