Lobby sitting area

Reviews of Novotel Karlsruhe City

Novotel Karlsruhe City
Festplatz 2, Karlsruhe, BW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 477 out of 864 reviews" "
Rating 8 - Good. 316 out of 864 reviews" "
Rating 6 - Okay. 51 out of 864 reviews" "
Rating 4 - Poor. 13 out of 864 reviews" "
Rating 2 - Terrible. 7 out of 864 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, property conditions & facilities
A typical Novotel. Nothing special but clean as you would expect.
Stayed 5 nights in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
The air condition did not work properly
Stayed 3 nights in Jun 2023

10/10 Excellent

Parham

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym is closed FYI
Stayed 4 nights in Jun 2022
Response from FF on Jun 17, 2022
Dear Parham, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabian Fitterer Operations Manager

8/10 Good

Aidan, Spruce Grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely town, nice hotel.
Stayed 1 night in May 2022

10/10 Excellent

Gerhard

Stayed 1 night in Apr 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

6/10 Okay

Heinz

Business traveler
Liked: Cleanliness, staff & service
-Angestellte sind sehr freundlich -Hotel wird umgebaut daher wären der Fitnessbereich und die Sauna geschlossen - Frühstück war gut aber nicht speziell für ein 4 Sterne Hotel
Stayed 2 nights in Jan 2022

10/10 Excellent

Ning

Stayed 4 nights in Nov 2021

10/10 Excellent

Jabor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just visit this hotel a stop destination after long driving. It was good to chose Karlsruhe and this hotel. It is located in very good distance from city centre and easy access to the rail station and buses.
Stayed 1 night in Oct 2021

10/10 Excellent

Tania

Traveled with group
Liked: Staff & service
One night I got so drunk that I feel asleep in front of the bench that’s right outside the elevator doors of the 4th floor. I was in my underwear and had to go down to the lobby to get a card. The front desk guy didn’t make it awkward and didn’t laugh at me or freak out. Would definitely stay here again since the beds are comfortable and the bench wasn’t a bad place to sleep either.
Stayed 4 nights in Jul 2021
Response from Direktor on Aug 24, 2021
Many thanks for your "funny" and honest review. Best regards Axel Hoffmann / General Manager Novotel Karlsruhe City

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Warm and noisy
Modern hotel in a convenient location to the center of town and train station. However our room was very warm and the only way to cool it off was to open the windows. Unfortunately our room faced the street so lots of street noise disrupted our sleep.
Stayed 3 nights in Feb 2020
Response from Axel Hoffmann on Feb 25, 2020
Thanks for your review. Our airconditioning is cooling if the outside temperature is higher than 20 degrees. Please switch of the hearting and as you have done, open the window. Yours sincerely, Axel Hoffmann / General Manager Novotel Karlsruhe City

8/10 Good

Ho

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Papapit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in the city center of Karlsruhe. Very nice hotel.
Stayed 6 nights in Nov 2019
Response from Axel Hoffmann on Dec 5, 2019
Many thanks for this nice review and best regards Axel Hoffmann / General Manager Novotel karlsruhe City

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
On arrival I wanted to upgrade my room and was told NO because I had booked via you. I wanted to entertain guests and put bar and restaurant charges on my room, avoiding cash transactions putting pressure on my guests. I was told NO as I had paid for the room in advance. Unhelpful and unfriendly.
Stayed 3 nights in Oct 2019

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

jethro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Jalal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Karlsruhe
Short stay. Very convenient, comfortable and clean hotel
Stayed 3 nights in Sep 2019
Response from Axel Hoffmann on Oct 29, 2019
Many thanks for this nice review and the high score. Best regards Axel Hoffmann / General Manager Novotel Karlsruhe City

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was really helpful. Have enjoyed my stay at the hotel
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019

8/10 Good

Iain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel. Very friendly and helpful staff. Clean room, quite area. Minor issues of temperature in gym being high and water cooler in gym needed replenishing.
Stayed 3 nights in Jul 2019

10/10 Excellent

teik hooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, new, modern, spacious efficient rooms,very well apponited
Stayed 1 night in Jun 2019
Response from Axel Hoffmann on Jul 3, 2019
Thanl you very much for this nice review and best regards Axel Hoffmann / General Manager Novotel Karlsruhe City

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Hotel is prime. Although the trams pass right by, I could walk to most of the places I needed to get to including from and back to the Bahnoft. The room and bath were spacious and clean. I asked for and got a single Queen Bed, not those puny mattresses they press together and separate as you lie on them giving an ineffective sleeping experience. There was a safety deposit box in the room and I was also pleased with the provision to make a cup of coffee. I didn't have problems with the internet. The hotel's greatest assets are its front desk staff who were very helpful, professional and pleasant. I was however a bit surprised that there was no iron in the room. Also, like most hotels these days, the duvet/cover was not wide or long enough. I simply cannot understand why the "traditional" covers which are wide and long enough for both single and double use are not provided any more! Also, on my first morning, the cleaning lady knocked on my door persistently at quite an early hour, opened my door and walked into the room. Although she could see clearly that I was still sleeping and I indicated that she should come back later, she insisted that she should do the cleaning. She really was not pleasant at all and I have to say that I became quite annoyed at this intrusion of my privacy and interruption of my rest.I did not opt for the Hotel's breakfast as there are several eating places nearby with excellent choices at less than half the cost.
Stayed 3 nights in May 2019

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Payman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Karlsruhe
The rooms are very modern and clean. Internet is fast and reliable. It is also walking distance to the main train station and the palace as well as shopping.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good clean place to stay. Easily accessible for our route of travel.
Stayed 1 night in Apr 2019

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice and clean hotel. Very good breakfast.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs and nice location
Staffs are friendly, they warmly welcomed us. The room was clean and big enough for family. Since staff set up crib for our baby, baby could play the inside safely and sleep. The hotel location is also good. Walkable to Karlsruhe Palace and Marktplatz area, nice to go for shopping and eat. We could enjoy the stay.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and clean
Pleasant hotel for 1-night business stay. I've stayed here before and it fits the bill for business travel.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Heidi

Liked: Staff & service, property conditions & facilities, room comfort
The best hotel in Karlsruhe.
I had a very nice stay at the Novotel. It is by far the best hotel in Karlsruhe. The bedding was very comfortable and the rooms were spacious. The bathtubs are especially delightful. There was one day where my room didn’t get cleaned, and when I called down to the front desk to tell them, they offered me a free breakfast the next morning to compensate. It was a lovely gesture. Only real downside of the hotel is that you must pay for good WiFi. They have free WiFi but it is not good for streaming.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

6/10 Okay

Mau, Herndon,VA

Liked: Cleanliness, staff & service, property conditions & facilities
I was placed in a room facing the street. It was very loud and the window did not seem to block out the noises. The curtains did not fully cover the windows and could see light. The tv only had two English stations. The room was hot and couldn’t get cooler without opening the windows, which just made the street noise louder. Finally, the free WiFi was incredibly slow and limited. Unless you pay extra nothing can really be used on it.
Stayed 1 night in Nov 2018

10/10 Excellent

Dr Anna Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We stayed for two nights. The staff was very friendly, the hotel room big, clean and comfortable. We didn't have breakfast so I can't say anything about that. We had a drink at the bar though. The selection was nice as was the barkeeper. The hotel is nicely located close to a tram stop, neither far from the train station nor from the main sights. All in all, we were very happy with this hotel.
Stayed 2 nights in Oct 2018

8/10 Good

Chii, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and great location. ! Walking distance to the city Centre . Very nice staff.
Stayed 1 night in Sep 2018

10/10 Excellent

M

Nice hotel with friendly staff
Nice facilities, friendly staff, great breakfast. There were 2 types of sauna and my room was spacious.
Stayed 2 nights in Sep 2018

10/10 Excellent

Mike, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to visit Karlsruhe! Very friendly and helpful staff and management!
Stayed 11 nights in Aug 2018

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Derrick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern well-situated hotel
The staff were very helpful and friendly, the room was light and comfortable, and breakfast was good. The underground car park was easy to find and use.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed modern hotel, offers great value for money.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
The staff were awesome. Very friendly and helpful. The hotel is close to nice restaurants. Enjoyed my stay :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort