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Reviews of Radisson Blu Badischer Hof Hotel

Radisson Blu Badischer Hof Hotel
Lange Strasse 47, Baden-Baden, BW

Reviews

8.2

Very Good

Rating 10 - Excellent. 123 out of 313 reviews" "
Rating 8 - Good. 111 out of 313 reviews" "
Rating 6 - Okay. 50 out of 313 reviews" "
Rating 4 - Poor. 17 out of 313 reviews" "
Rating 2 - Terrible. 12 out of 313 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and helpful. Acoustic insulation between rooms is poor. External scenery is amazing
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswert
Wunderbarer Aufenthalt. Zimmer im historischen Klosterbau klein aber zauberhaft. Frühstück hervorragend. Service freundlich jedoch etwas umstrukturiert. Lage super. Preis Leistung sehr gut. Kommen gerne wieder
Stayed 2 nights in Aug 2021

6/10 Okay

Ifigenia

Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Disappointing and poor service recovery
I stayed for 7 nights and on three occasions the room was not cleaned. I told the hotel each time and yet it happened again and again. On the first two occasions, it was not too late in the day so they could sort it out but not the third time. It was incredible that this could happen in a hotel like Radisson. No explanation was given how this could have happened not once but three times. The breakfast situation was equally abysmal. There was no proper organisation so there could be days on which standard items in the cereal section were missing. A guest even had to tell the staff there was egg on the floor which was lying there for very long and should be cleaned up. The coffee machine broke down one day. A group of 6 men smoked in the al fresco area so smoke was blowing across the tables the whole time. At no point did the staff say anything. One or two minor lapses would be one thing but almost every other day, there will be some issue. For all this, all the hotel could do was to offer to deduct city tax and a taxi ride to the train station - i.e. less than 50 euros. To date, the city tax has still not been refunded and such service recovery is really unsatisfactory.
Stayed 7 nights in Jul 2021
Response from Benjamin Eichner - General Manager on Jul 30, 2021
Dear Guest, Thank you for your comments regarding your recent stay with us. The feedback we receive from valued guests like you enables us to target problem areas and take the necessary steps to improve our service. We appreciate your candid comments and welcome any opportunity to make improvements. Be assured that I shared your observations with my team and we already took measures to improve our service quality. This type of service is unacceptable and I promise you that we do what we can to make sure this will not happen again. I apologize for the inconvenience caused. We hope you can still enjoy your stay and would be very happy to welcome you again soon. Best regards, Benjamin Eichner General Manager

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel without usable facilities.
This is a lovely hotel with very friendly reception. Unfortunately we picked the wrong day as the indoor facilities were closed including the bar. Also my wife left a new pair of trainers behind but we are finding it impossible to contact the hotel. Phone just rings out. Tried reservations first and after a 6-7 minute wait we were answered only to be told we had the wrong dept. The lady in reservations then abruptly hung up!
Stayed 1 night in Jul 2021
Response from Radisson Blu Badischer Hof Hotel on Aug 6, 2021
Dear Guest, thank you for taking the time to share your experiences with us. We are glad to read that you had a pleasant stay with us. Sadly, we noticed that you had some difficulties contacting us after your stay. We would like to sincerely apologize for this. Nevertheless, we hope you will visit us again soon. Kind regards, Radisson Blu Badischer Hof Hotel.

10/10 Excellent

Sam, Glasgow

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Basic but acceptable hotel. Pictures appear better than the real deal. No complaints for anything in particular. A pleasant stay, good service from staff, additional facilities available on request (eg iron). Misleading info about spa being open when only pool is currently available for use (no steam room / sauna)
Stayed 3 nights in Sep 2020
Response from Josefine Böhm on Oct 6, 2020
Dear Guest, Thank you very much for your positive review. We are thrilled to know you had a pleasent stay at the Radisson Blu Badischer Hof Hotel and we are looking forward to welcome you again in the near future. Kind regards, Josefine Böhm, Marketing

10/10 Excellent

PORTIA SHEVON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Fabulous fabulous love everything about this hotel I don’t know why I didn’t say here last year! As I got really rip-off in another hotel in Baden-Baden. Radisson is the place to stay great staffs service beautiful breakfast.
Stayed 1 night in Sep 2020
Response from Josefine Böhm on Sep 8, 2020
Dear Guest, Thank you so much for your glowing review. How lovely to know you had a fabulous stay at the Radisson Blu Badischer Hof Hotel. It would be our pleasure to welcome you again in the near future. Kind regards from Baden-Baden, Josefine Böhm, Marketing

4/10 Poor

DW, Va

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not sanitized or clean. Parking facility is open to public and guest, therefore you have to park at the Galerie which is a lot more expensive. We supppsedly had a garden view. There was no garden, grounds were unkept. Bathroom very small. Only one person can be in at a time. Not what we expected for a Radisson brand hotel.
Stayed 2 nights in Sep 2020
Response from Josefine Böhm on Sep 8, 2020
Dear Guest, Thank you very much for your feedback. We are disappointed to hear that you weren't satisfied with your stay. Please accept our sincere apologies for the inconvenience caused and be assured that I have forwarded your feedback to the relevant department heads to improve our service. It would be our pleasure to welcome you again in the near future and to get another chance to make sure you have a pleasent stay. Kind regards from Baden-Baden, Josefine Böhm, Marketing

2/10 Terrible

Alan, Wirral, UK.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Hotel experience ever, public areas unclean and the pool area is in hygienic. Staff don’t even pick up the phone and are exceptionally rude. Parking is a joke and expensive. The photos have been taken from clever angles to make the rooms and especially the pool look far nicer and bigger than they are. The hotel looks like it is sits in its own grounds on the photographs but it is actually directly on a main road.
Stayed 4 nights in Aug 2020
Response from Radisson Blu Badischer Hof Team on Aug 28, 2020
Dear Alan, thank you for taking the time to share your experiences with us. It is disappointing to read how you perceived your experience with us; however, I certainly appreciate the constructive points made. Be assured that I shared your observations with the relevant department heads, as it is only through acting on feedback such as yours that the appropriate improvements can be made. Please accept our sincere apologies. We hope that you will consider staying at the Radisson Blu Badischer Hof Hotel again so that we may show you the great hospitality and superb service for which we are known. Kind regards, Radisson Blu Badischer Hof Hotel.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baden Baden is well worth a visit
Excellent hotel in a fantastic location. Baden Baden is beautiful and this hotel gives you quick and easy access the the town and large park along the river Oos.
Stayed 1 night in Jul 2020
Response from Radisson Blu Badischer Hof Team on Jul 28, 2020
Dear Catherine, thank you for your kind review. How nice to know that you had a pleasant stay with us. We hope you woll visit us again. Kind regards, Radisson Blu Badischer Hof Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Very welcoming staff. Good accessible parking garage. Comfortable room (king single) and comfortable bed. Quite small shower. Great breakfast with lots of choices. Can also order an omelet or pancakes included. Nice spa and pool with terrific steam room. No rules about needing to be naked or wear swim suit. Excellent location & restaurant food was delicious (trout). Only flaws I noticed was room was not as sound proofed. Could hear the room next to me as well as cleaning staff in the hall. Also it’s been nicely updated but the building is old so the floor creaks, uneven door, etc.
Stayed 2 nights in Feb 2020
Response from Radisson Blu Badischer Hof Team on Feb 24, 2020
Dear Guest, thank you for your positive Feedback. How nice to hear that you had a great stay with us. It would be our pleasure to welcome you back soon. Kind regards, Radisson Blu Badischer Hof Hotel.

8/10 Good

Verified traveler

Stayed 5 nights in Feb 2020
Response from Josefine Böhm on Feb 12, 2020
Dear Guest, Thank you very much for your positive feedback. It would be our pleasure to welcome you again soon. Kind regards, Josefine Böhm, Marketing

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and stay
Had a great time in a hotel that is walking distance to the center of town. The water level in the pool was not right so it was closed. The breakfast was decent, not great but checked the block.
Stayed 1 night in Feb 2020
Response from Josefine Böhm on Feb 12, 2020
Dear Guest, Thank you very much for your positive feedback. We are happy to hear you enjoyed your stay with us and we are looking forward to welcome you again soon. Kind regards, Josefine Böhm, Marketing

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with another couple to Baden Baden, Germany for a 14 stay at Radisson Blu. The hotel was in a perfect location within walking distance to the centre of Baden Baden. The staff was wonderful.....very accommodating and met our expectations. I would highly recommend this hotel if travelling to this wonderful German city!
Stayed 13 nights in Jan 2020
Response from Josefine Böhm on Feb 10, 2020
Dear Guest, Thank you so much for your positive feedback. How wonderful to know you had a great stay at the Radisson Blu Badischer Hof Hotel and that you would highly recommend our hotel to other travellers. It would be our pleasure to welcome you again in the near future. Kind regards, Josefine Böhm, Marketing

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back!
Great location , room was large , spa service was amazing
Stayed 1 night in Jan 2020
Response from Josefine Böhm on Jan 14, 2020
Dear Guest, Thank you very much for your great feedback. We are thrilled to know you had a lovely stay with us and we are looking forward to welcome you again soon. Kind regards, Josefine Böhm, Marketing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs to improve wifi
The hotel and amenities are quite nice, however, the inability to get wifi in our room was a serious problem. We had to go to the lobby in order to get wifi and connect with our workplaces.
Stayed 3 nights in Dec 2019
Response from Radisson Blu Badischer Hof Team on Jan 10, 2020
Dear Guest, thanks so much for your positive feedback. we apologize for the inconvenience caused by the wifi connection. If many guests are logged on to the WLAN, it may happen that the connection is a little slower. We will try to fix this. We hope you had a pleasant stay in our hotel and it would be our pleasure to welcome you again soon. Kind regards, Radisson Blu Badischer Hof Hotel.

8/10 Good

Svetoslav

Traveled with family
Disliked: Cleanliness
Cleaning of room not everyday. I paid a bottle of water that I didn't consume
Stayed 11 nights in Dec 2019
Response from Josefine Böhm on Jan 7, 2020
Dear Guest, Thank you very much for taking your time to write a review following your stay with us. It seems like you overall had a good stay with us. Cleanliness is our highest prioity and our rooms get cleaned on a daily basis. We are extremely sorry that this wasn't the case during your stay. Please accept our sincere apologies for the inconvenience caused and be assured that we take your feedback very seriously. It would be our pleasure to welcome you again soon. Kind regards, Josefine Böhm, Marketing

8/10 Good

Lynda

Liked: Cleanliness, staff & service
Overall a pleasant stay. However, the room service was a lower standard than we would have expected - coffee cups left dirty by bedside. Breakfast was adequate although lack of warm plates meant food was cold by the time you got it to the table. Hotel's location was great. Thermal pool was wonderful although it was not always possible to get a poolside bed owing to volume of people.
Stayed 4 nights in Dec 2019
Response from Josefine Böhm on Jan 6, 2020
Dear Guest, Thank you very much for your positive feedback. We are happy to know that you overall had a pleasent stay with us and we are looking forward to welcome you again soon. Kind regards, Josefine Böhm, Marketing

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Josefine Böhm on Dec 19, 2019
Sehr geehrter Gast, vielen lieben Dank für Ihre super Bewertung. Wir freuen uns sehr, dass es Ihnen im Radisson Blu Badischer Hof Hotel rundum gefallen hat und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen aus Baden-Baden, Josefine Böhm, Marketing

8/10 Good

miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Go-tell.
Lovely hotel with parking. Spa in ok condition. Lovely helpful staff. Highly recommended.Not far from XMas market.
Stayed 2 nights in Dec 2019
Response from Josefine Böhm on Dec 8, 2019
Dear Guest, Thank you very much for your awesome feedback. We are thrilled to know you had a great stay at the Radisson Blu Badischer Hof Hotel and we are looking forward to welcome you again soon. Kind reagrds, Josefine Böhm, Marketing

10/10 Excellent

Alida, Milton, Ontario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel very friendly and helpful in suggesting shopping and restaurants
Stayed 13 nights in Sep 2019
Response from Radisson Blu Badischer Hof Hotel on Sep 27, 2019
Dear Alida, thank you for taking the time to write your review. I am happy to pass on your comments regarding the friendliness of our staff. We hope you enjoyed your stay and would be pleased to welcome you again soon. Kind regards, Radisson Blu Badischer Hof Hotel.

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Manuela Tarnowski, Front Office Manager on Aug 6, 2019
Dear Guest, thank you for your kind feedback. We are glad, that you enjoy your stay in our hotel. Kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Manuela Tarnowski, Front Office Manager on Jul 25, 2019
Sehr geehrter Gast, vielen Dank für Ihr Feedback bei expedia. Wir freuen uns, dass Ihnen der Aufenthalt in unserem Hotel gefallen hat. Wir hoffen, dass wir Sie bald mal wieder in unserem Haus begrüßen dürfen. Mit freundlichen Grüßen

2/10 Terrible

Sanjay

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Wi Fi Service
Horrible Wi Fi. Non existence. Horrible Wi Fi not working. Breakfast was ok but Boiled Egg was horrible.
Stayed 3 nights in Jul 2019
Response from Manuela Tarnowski, Front Office Manager on Jul 23, 2019
Dear Guest, thank you for your Feedback about your stay in our hotel. Due to the structural condition of our hotel, it can lead to the fact that not everywhere the optimal internet reception is to be found. We are checking the problem and trying to find a solution. Kind regards

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff, from those at check in to those in the dining room, were both unfriendly, dour and indifferent. The only helpful and courteous member of staff was the lobby doorman. Parking is almost nonexistent. We had to park overnight at Wegener Galleria which cost us 26 euros....ridiculous. The carpeting in the dining room as well as our room was filthy and in desperate need of replacement. Even the sofa and chairs in our room were stained and shabby. In general the hotel is missing a soul. It has potential to be something special but it’s not well maintained and it feels uncared for.
Stayed 2 nights in Jul 2019
Response from Manuela Tarnowski, Front Office Manager on Jul 23, 2019
Dear Guest, Thank you for taking the time to tell us about your stay. Only by responding to feedback like yours, we can constantly improve our service and fully meet your needs and desires. I am extremely sorry to read that your stay did not live up to expectations. You can be sure that I will pursue each one of your stated points. We would be very happy if you give us the opportunity to convince us on your next visit to Baden-Baden. Kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel due to having it's own spa and indoor/outdoor thermal pool. Wonderful to come after a long day and be able to go to spa until 11 PM. Location is very central and could not have been better.
Stayed 6 nights in Jul 2019
Response from Manuela Tarnowski - Front Office Manager on Jul 18, 2019
Dear Guest, Your warm and motivating comments surely be shared with our entire team and they will continue to strive for excellence in every guest experience. I hope, we will see you soon. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with spa onsite
Great hotel with historic charm, but updated rooms. The WiFi was terrible in our room though. Having the spa and pools in the hotel was a big perk, but it’s also a quick walk to the restaurants, museums, and spas in town. The staff was also incredibly helpful and accommodated our late checkout. Don’t pass on the candy at the front desk- it’s really good! Only thing that bothered me was a black jockey figure tucked back by the pools. They’re offensive and make black guests feel less comfortable. It looked like they were trying to hide it, but why not just stick it in a basement out of the public view?
Stayed 1 night in Jul 2019
Response from Manuela Tarnowski, Front Office Manager on Jul 23, 2019
Dear Guest, Thank you for taking the time to visit the Radisson Blu Badischer Hof Hotel Baden- To evaluate bathing. A courteous and fast service we write at Radisson Blu very big. We are all the more pleased that you have given us such positive feedback Like you, many guests appreciate the location of the hotel. We are pleased that you too could benefit from it during your stay in Baden-Baden. The reception desk will provide the appropriate information material for the guests and will gladly advise you. We are very pleased that you liked our thermal water pool with outdoor pool. Our hotel has always been renowned for being the only hotel in Baden-Baden that has its own thermal spring. We look forward to welcoming you soon. Kind regards

10/10 Excellent

salman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Radisson Blu Badischer Hof Hotel on Jul 3, 2019
Dear Salman, thank you very much for your positive feedback. We are happy to know you had a pleasent stay with us and we are looking forward to welcome you again soon. Kind regards, Radisson Blu Badischer Hof Hotel.

10/10 Excellent

Verified traveler

Stayed 6 nights in Jun 2019
Response from Radisson Blu Badischer Hof Hotel on Jun 28, 2019
Dear Guest, thank you very much for your awesome feedback. How lovely to know you had a great stay with us. It would be our pleasure to welcome you again soon. Kind regards, Radisson Blu Badischer Hof Hotel.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Radisson Blu Badischer Hof Hotel on Jun 28, 2019
Dear Guest, thank you very much for your awesome feedback. How lovely to know you had a great stay with us. It would be our pleasure to welcome you again soon. Kind regards, Radisson Blu Badischer Hof Hotel.

8/10 Good

Verified traveler

Stayed 6 nights in May 2019
Response from Radisson Blu Badischer Hof Hotel on Jun 28, 2019
Dear Guest, thank you for taking the time to write your review. We are thrilled to know you had a great stay with us and it would be our pleasure to welcome you again soon. Kind regards Radisson Blu Badischer Hof Hotel.

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Radisson Blu Badischer Hof Hotel on Jun 28, 2019
Dear Ernesto, thank you for taking the time to write your review. We are thrilled to know you had a great stay with us and it would be our pleasure to welcome you again soon. Kind regards Radisson Blu Badischer Hof Hotel.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Radisson Blu Badischer Hof Hotel on Jun 28, 2019
Dear Guest, thank you very much for your awesome feedback. How lovely to know you had a great stay with us. It would be our pleasure to welcome you again soon. Kind regards, Radisson Blu Badischer Hof Hotel.

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Started a bit iffy but ended great
Stayed 4 nights in May 2019
Response from Radisson Blu Badischer Hof Hotel on Jun 28, 2019
Dear Kevin, thank you for taking the time to write your review. We are thrilled to know that at the end you had a great stay with us and it would be our pleasure to welcome you again soon. Kind regards Radisson Blu Badischer Hof Hotel.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Radisson Blu Badischer Hof Hotel on Jun 28, 2019
Dear Olivia, thank you very much for your positive feedback. We are happy to know you had a pleasent stay with us and we are looking forward to welcome you again soon. Kind regards, Radisson Blu Badischer Hof Hotel.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid good place
Great location. Wonderful old-style feeling. Good breakfast, good spa, overall good experience.
Stayed 4 nights in May 2019
Response from Radisson Blu Badischer Hof Hotel on Jun 28, 2019
Dear Robert, thank you very much for your awesome feedback. How lovely to know you had a great stay with us. It would be our pleasure to welcome you again soon. Kind regards, Radisson Blu Badischer Hof Hotel.

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
At check in, after finally finding our reservation, we were not told breakfast was included. It was not on our Expedia reservation so we did not know. At check out, we were told our €150 per night was really €99 for the room and €51 for the breakfast each day (that we didn’t eat because we didn’t know it was included). We would have enjoyed the breakfast if we knew it was included. Instead, we walked to town to get breakfast each day.
Stayed 2 nights in May 2019
Response from Radisson Blu Badischer Hof Hotel on Jun 28, 2019
Dear Guest, thank you for taking the time to write your review. I am sorry that you no one told you by arrivel that the breakfast was included to your roomrate. Be assured that I forwarded your comment to the relevant department head. She already took measures to improve our service quality. Please accept our sincere apologies. We hope that you will consider staying at the Radisson Blu Badischer Hof Hotel again so that we may show you the great hospitality and superb service for which we are known. Kind regards, Radisson Blu Badischer Hof Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Josefine Böhm on Apr 29, 2019
Dear Guest, Thank you so much for your great review. We are happy to know you had a pleasent stay at the Radisson Blu Badischer Hof Hotel and we are looking forward to welcome you again soon. Kind regards, Josefine Böhm, Marketing

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the part of the hotel that was once a monastery. Everything was new and modern. Only hint of the old times was an occasional floor board (under new, quality carpet) creaking, I am OK with that 100%. Outside high temp was around 70 F, and a little too warm inside sometimes. AC would have been nice, but I overheard someone say it has to be turned on for the entire building, cannot have heat vs. AC determined in each room. No AC vents, so if I heard correctly, the suggests chilled water. Not sure. Steam room not working while we were there, but sauna, cold water foot baths (could not seem to get hot water foot baths working), and 'brine grotto' were all fine. Near the sauna were a regular shower and a strong cold water shower. I like to heat up in the sauna and then gasp in the cold water shower, then do it again. Awesome! US visitors should be aware no swimsuits is standard in German saunas. For everyone. Not an issue over there. Reprogram your brain if needed so you are cool with local customs. Do sit on your towel. Very important. Regular indoor pool big enough for lap swimming. 104 lengths == 1600 m. Watch out for ignorant kids swimming in front of you. Geo thermal pool is comfortably warm. Parking garage is tight by US standards, but comfortable, modern and clean by EU standards. We had no problem parking at any time during the week, but the lot looked full when we pulled out for touristing Easter Sunday morning. By our return that evening, lots of spaces open.
Stayed 6 nights in Apr 2019
Response from Josefine Böhm on Apr 26, 2019
Dear Guest, Thank you so much fory your detailed feedback. We are thrilled to know you thoroughly enjoyed your stay with us! With great pleasure I can let you know that the AC problem has been solved and our guests can enjoy chilled rooms during the warmer days. Please accept our sincere apologies for any inconvenience caused. It would be our absolute pleasure to welcome you again soon. Kind regards, Josefine Böhm, Marketing

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019
Response from Josefine Böhm on Apr 8, 2019
Dear Guest, Thank you so much for your positive feedback. We are thrilled to know you had a lovely stay at the Radisson Blu Badischer Hof Hotel and we are looking forward to welcome you again soon. Kind regards, Josefine Böhm, Marketing

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing service, wonderful room, perfect location!
Stayed 1 night in Mar 2019
Response from Josefine Böhm on Apr 1, 2019
Dear Guest, Thank you so much for your awesome review. We are happy to know you enjoyed your stay with us and that our team provided excellent customer service. We are looking forward to welcome you again soon. Kind regards, Josefine Böhm, Marketing

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting mixture of Radisson corporate style and La Belle Epoch effervescence. Wifi not great in my room but everything else good. Food in bar was pretty good - very pretty. I love the big silly porcelain horse in there lobby. Also they have a limitless stock of umbrellas for when it rains. Baden-Baden is stunning.
Stayed 2 nights in Mar 2019
Response from Josefine Böhm on Mar 18, 2019
Dear Guest, Thank you so much for your positive feedback. What a pleasure to know you had a great stay at the Radisson Blu Badischer Hof Hotel and that you enjoyed the unique atmosphere and the mixture of our ancient building and the modern elements. Very happy you loved the horse as much we do! We are looking forward to welcome you again in the near future. Kind regards, Josefine Böhm, Marketing

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019
Response from Josefine Böhm on Jan 11, 2019
Dear Guest, Thank you very much for your positive feedback. We are happy to know you enjoyed your stay with us and we are looking forward to welcome you again soon. Kind regards, Josefine Böhm

6/10 Okay

Eliseo

Liked: Cleanliness, staff & service, property conditions & facilities
Couples Spa Getaway
The hotel has two parts, old and new. We stayed in the older part and it was nice and clean. View was nice as it overlooked the pool and the street. Beds were a bit uncomfortable and there was no hot water for showers in the morning, freezing water. The spa was under construction so just the pool and one small sauna available but not explained to us at checkin. At breakfast the coffee machine needed to be cleaned and the staff got into a loud argument in the dining area with a customer. They went outside to argue but it did not get better, just got louder. Super unprofessional and uncomfortable so we left the area. Parking was atrocious!! Cars parked everywhere in the garage causing severe jams and problems parking as well as exiting. However, the hotel was located nicely in an area so it was close to everything. May have just been my experience but it truly could have been much better.
Stayed 1 night in Dec 2018
Response from Josefine Böhm on Dec 20, 2018
Dear Guest, Thank you very much for taking your time to write a review following your stay with us. We are happy to hear that you liked the historical part of our hotel, our central location and that you were satisfied with the cleanliness. We are disappointed though that it came to the described situation in our restaurant. Be assured that I have forwarded your comment to our F&B Manager to make sure this will be adressed and discussed wirh the involved staff. This is not acceptable and we apologize for the inconvenience caused. We hope that you will consider staying with us again so that we may show you the great hospitality and superb service for which we are known. Kind regards, Josefine Böhm, Marketing

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Josefine Böhm on Dec 17, 2018
Dear Guest, Thank you very much for your awesome feeback. We are thrilled to know you enjoyed your stay with us and it would be our pleasure to welcome you again soon. Kind regards, Josefine Böhm, Marketing

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Josefine Böhm on Nov 30, 2018
Dear Guest, Thank you so much for your great feedback. We are thrilled to know you thoroughly enjoyed your stay with us and it would be our pleasure to welcome you again soon. Kind regards, Josefine Böhm, Marketing

6/10 Okay

Radissonblu, Baden-Baden Germany

Traveled with family
Disliked: Amenities
The reservation was not in the hotel system, so we have to wait at the check in 30 mins, the pool and the Thermen is cold .... and it is Nov ... Nobody was attending the spa, pool, etc .... disappointed
Stayed 1 night in Nov 2018

10/10 Excellent

Jacopo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel, excellent service including SPA
Great experience in a very nice and well kept hotel. We asked to do a late check out and the staff was happy to let us stay a few hours over without charge. Recommended
Stayed 1 night in Nov 2018
Response from Josefine Böhm on Nov 12, 2018
Dear Guest, Thank you so much for your awesome review. We are thrilled to know you thoroughly enjoyed your stay at the Radisson Blu Badischer Hof Hotel and we are looking forward to welcome you again soon. Kind regards, Josefine Böhm, Marketing