Ratings based on 829 Verified Reviews

4.1 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from South Australia

Easy walk to museum

Posted Nov 12, 2017
Located near the lake. Easy 20 minute walk to the national museum. Longer walk across the bridge to National library, Portrait gallery etc- 4 minutes but easy walking. Traffic noise is heard from early morning. Lakeside view is great- especially watching the hot air balloons in the mornings. Good value.
Comment from Hotel Management
Nov 22, 2017 by Helen, Hotel Management
Thank you for taking time to provide feedback on your recent stay. We are glad you enjoyed our location within the New Acton Precinct, as well as our proximity to many of Canberra's attractions. We look forward to welcoming you back for your next trip to Canberra. Regards, Helen, Team Leader, Breakfree Capital Tower
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great views

Posted Oct 23, 2017
Pros: Lakeside views and walks around lake.
Cons: A touch up.
Location: Close to city and walks
Needs a bit of a renovation, painting etc otherwise great.
Comment from Hotel Management
Oct 26, 2017 by Helen, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed the views from your apartment, and our location within the New Acton Precinct and proximity to the City Centre and Lake Burley Griffin. We look forward to welcoming you back soon. Regards, Helen, Team Leader, Breakfree Capital Tower
4 out of 5
Recommended
for Everyone
by A verified traveler from perth

Good location

Posted Oct 23, 2017
Great experience, good location close to amenities, cafes and city.
Comment from Hotel Management
Oct 26, 2017 by Helen, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your time with us, and found our location within the New Acton Precinct convenient, as well as our proximity to the City Centre. We look forward to welcoming you back again soon. Regards, Helen, Team Leader, Breakfree Capital Tower
1 out of 5
by A verified traveler from Sydney

Not for business

Posted Oct 22, 2017
Booked into here for business trip. Have not bothered asking about this for about 10 years because it's so standard. No wi fi in the room. Couldn't work from there and had to do off site. Waste of time and resource. Old style place and building but couldn't believe that.
Comment from Hotel Management
Oct 26, 2017 by Helen, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We are disappointed to hear you found your stay less than ideal. We are currently waiting for approval to have wifi installed in our rooms. Regards, Helen, Team Leader, Breakfree Capital Tower
4 out of 5
Recommended
for Everyone
by A verified traveler from Cootamundra

Large apartment.

Posted Oct 21, 2017
Very pleased with our stay. 2 bedroom apartment was very large and clean, though a little dated. Staff were wonderful with a courtesy call when we hadn’t arrived by 8pm to check our travel progress. Very accommodating and helpful. Central location with cafes across the road of high quality. Would certainly stay again.
Comment from Hotel Management
Oct 26, 2017 by Helen, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed the size and cleanliness of your apartment, and found our staff friendly and helpful. We look forward to welcoming you back to Breakfree Capital Tower again soon. Regards, Helen, Team Leader, Breakfree Capital Tower
2 out of 5
by A verified traveler

Overrated

Posted Oct 20, 2017
Pros: Nothing
Cons: A lot
Location: Well placed for park walks
Room not ready on arrival at 2.30 pm Roll up bed in lounge - not booked. Refrigerator, microwave, clocks and several lights not working. Pool and barbecue area locked - not to be used. Room service below standard - timing, failure to make bed.
Comment from Hotel Management
Oct 22, 2017 by Helen W, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed our location in the New Acton Precinct, and our proximity to Lake Burley Griffin. I am disappointed to hear that your room was not ready on time. I have passed this feedback on to our Housekeeping Manager. The pool and barbecue area are open during reception hours, you just need to see reception to access this area. Again, apologies for a less than ideal stay, Regards, Helen, Team Leader, Breakfree Capital Tower
4 out of 5
Recommended
for Everyone
by A verified traveler from Springwood, NSW

City Central

Posted Oct 10, 2017
Pros: Location.....close to Floriade which is why we were visiting Canberra.
Cons: All the Mixer taps in apartment were very stiff to operate. Shower in ensuite was too low.
Location: Great location with eateries within walking distance or short car ride. Close to Floriade (walk or car) with plenty of parking.
We stayed in Room 1602 with a City View which was very nice. We arrived at 2.30pm and was told our room was not ready yet (checkin is at 2pm). So we went out for lunch and was called by Cecilia within the hour that the room was ready. We had a 2 bedroom apartment where the main had it's own ensuite. The shower head in the ensuite was rather low for my 6.3" husband to have a shower and yet there was plenty of space above it? The 2nd bathroom had a shower head that faced into the bathroom instead of into the bath. When you tried to turn the water on (mixer tap was stiff) only a trickle of water came through. Also there was no curtain so if the shower head was working okay and you took a shower, the floor would be flooded. Other than that, the beds and furniture were comfy, we could cook meals in the kitchen (we left a great vegetable knife (Kiwi brand), red vegetable peeler with plastic cover and a red can opener in the cutlery drawer....any chance they could be posted back to us?) and parking was plentiful in the garage.
Comment from Hotel Management
Oct 19, 2017 by Helen, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed our location within the New Acton Precinct, and our proximity to Floriade. I am disappointed to hear you had difficulties with your shower, and I have passed these comments on to our Maintenance Manager. We have located your missing items, and they are in the post for you. We look forward to welcoming you back to Breakfree Capital Tower again soon. Regards, Helen, Team Leader, Breakfree Capital Tower
2 out of 5
by A verified traveler

Hotel is nothing as the internet advertising

Posted Sep 24, 2017
The hotel need a renovation too expensive for what they offer, advertising in the internet is good but in reality is misleading
Comment from Hotel Management
Sep 29, 2017 by Helen (Team Leader), Hotel Management
Thank you for taking the time to provide feedback on your recent stay. I am disappointed to hear you did not enjoy your stay with us. Regards, Helen
2 out of 5
by A verified traveler from NSW

Very dirty room. Dust everywhere.

Posted Sep 19, 2017
Not going back there again as the room was very dusty. So disappointed.
Comment from Hotel Management
Sep 29, 2017 by Helen, Hotel Management
Thank you for providing feedback on your recent stay. We are disappointed to hear you were not happy with the cleanliness of your room. I have passed this feedback on to my housekeeping supervisor. Regards, Helen, Team Leader, Breakfree Capital Tower
4 out of 5
Recommended
for Everyone
by A verified traveler from Angle Vale. S.A.

Close to the city. Bathroom could do with some upd

Posted Sep 6, 2017 on Wotif
Was expecting a little more for the price. Overall good location and staff. No WIFI in apartments! Our bathroom had seen better days. Not a fan of showers inside bathtubs.
Comment from Hotel Management
Sep 10, 2017 by Helen, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed our location within the New Acton Precinct. We are currently awaiting approval to have wifi installed in the apartments. I have passed your feedback regarding the bathroom to our Maintenance Manager. Regards, Helen, Team Leader, Breakfree Capital Tower