Ratings based on 1,927 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from sydney

Posted May 19, 2017
Cons: The tv was ancient and the whole room had extremely poor lighting-complicated by blac painted walls!you cant see your face in bathroom to do makeup et
First impression was a dirty front entrance and it continued to be dirty throughout.
Comment from Hotel Management
Jun 5, 2017 by Lloyd, Hotel Management
Thank you very much for your feedback of Peppers Gallery Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Great position and not far from the CBD .

Posted May 14, 2017 on Wotif
Pros: The incredibly comfortable king size bed.
Cons: Change the horrible dated colours eg, dark mustard,mission brown and black carpet yuck, the 70s have come and gone( thankfully) so it time for a chang
Location: Great location and close to most activities .
Large suite, king size bed was the most comfortable bed we have ever sleep in, just fantastic.
Comment from Hotel Management
May 17, 2017 by Lloyd, Hotel Management
Thank you very much for your feedback of Peppers Gallery Hotel.
4 out of 5
by Ian

First time at this hotel and will be back

Posted May 4, 2017 on Hotels
We stayed here one night as a couple. The hotel is conveniently located to restaurants and coffee shops as well as into Civic. Our room was comfortable with a fantastic bathroom with a bath (booked a room with the bath). The only downside was the bed did sink in the middle. We dined in the hotel restaurant. We had a table in the bar area and it had a great atmosphere. We had a very enjoyable meal and the staff were great. The next morning we had the buffet breakfast. It was like being back in Italy! We ate cheeses, salmon and bread, it was fantastic and a nice change from the usual hotel breakfast.
Comment from Hotel Management
May 7, 2017 by James, Hotel Management
Thank you for your feedback of Peppers Gallery Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Blue Mountains NSW

Nice hotel in great location.

Posted May 3, 2017 on Wotif
Rooms are a little tight but fine, corridors a little musty. Parking was a little inconvenient as it was quite a walk to get to the lift for the parking as it was in another building. But rooms are nice, good bathroom, nice staff, nice bar. Surrounded by some great cafes and restaurants, and s short walk over the bridge to the lake. All in all, a good hotel for the price paid.
Comment from Hotel Management
May 6, 2017 by Lloyd, Hotel Management
Thank you very much for your feedback.
3 out of 5
by A verified traveler

Disappointing stay

Posted May 2, 2017 on Wotif
Staff are fantastic, had a meal at Duck Duck and was terrific. Room presentation was great with a cosy comfy bed. Unfortunately they have very heavy doors which woke us up several times when other guests were coming and going. As soon as you enter the hallway there is a strong musty smell which is also in the bedrooms. No opening windows or fan for the bathroom, everything ends up wet. These two negatives are the reason I would not recommend Peppers as both impacted quite negatively on our stay. Fix the doors and put fans in the bathroom and I would give them a 10.
Comment from Hotel Management
May 6, 2017 by Lloyd, Hotel Management
Thank you very much for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler

Well located. Tiny rooms.

Posted Apr 26, 2017 on Wotif
Well located. Tiny rooms ... barely fits the bed. Modern bathroom, super helpful and friendly staff. Would stay again for overnight visit.
Comment from Hotel Management
Apr 29, 2017 by Lloyd, Hotel Management
Thank you for your feedback of Peppers Gallery Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Apr 23, 2017
Wonderful place. Will be back. Good location and great staff. Very helpful and the room was fantastic.
Comment from Hotel Management
Apr 25, 2017 by Lloyd, Hotel Management
Thank you for your review of Peppers Gallery Hotel.
3 out of 5
by A verified traveler from Sydney

Environs are lovely

Posted Apr 23, 2017 on Lastminute
Pros: The environment around the hotel
Cons: as above
Location: Palace Electric, bike hire and bike riding , beautiful walks all within walking distance.
The area around the Peppers Gallery is beautiful - gardens cafe - the whole precinct area is awesome. The hotel in contrast is tired and worn. Whilst our room was good, the hallways are outdated, and very very tired. The brown windows, architraves, doors and lighting are very unfashionable and need a total overhaul.
Comment from Hotel Management
Apr 25, 2017 by Lloyd, Hotel Management
Thank you for your review of Peppers Gallery Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Recommend

Posted Apr 23, 2017
Pros: Good room, restaurant and well located.
Cons: Bathroom shower is a little tired.
Location: Short walk to the city centre or lake burly.
Very pleasant hotel in a good location. Decent size rooms with large bathroom. Impressive reception and staff helpful and efficient.
Comment from Hotel Management
Apr 25, 2017 by Lloyd, Hotel Management
Thank you for your review of Peppers Gallery Hotel.
2 out of 5
by A verified traveler from Brisbane

A wannabe 4*

Posted Apr 18, 2017 on Wotif
Arrived to be told no car parking but park on the road or at another hotel outside park for $10 a night. To get our luggage to the room there was no route that a trolley could reach. It did my back really good lugging cases up stairs. The was 36m2 but useful was 20 If you wanted to watch tv you had to sit on the bed. The en suite was dangerous. It had a clear glass shower screen jutting into the middle of the room which if you were not fully awake cause serious damage from the sharp edge. The good bit for the hotel it had free wi Fi and was close to most major attractions
Comment from Hotel Management
Apr 20, 2017 by Lloyd, Hotel Management
Thank you very much for your review of Peppers Gallery Hotel.