Property entrance

Reviews of Golden Tulip Kassel Hotel Reiss

4 out of 5
Golden Tulip Kassel Hotel Reiss
Werner-Hilpert-Strasse 24, Kassel, HE

Reviews

8.4

Very Good

Rating 10 - Excellent. 353 out of 972 reviews" "
Rating 8 - Good. 460 out of 972 reviews" "
Rating 6 - Okay. 113 out of 972 reviews" "
Rating 4 - Poor. 30 out of 972 reviews" "
Rating 2 - Terrible. 16 out of 972 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rosie

Traveled with family
Liked: Staff & service, property conditions & facilities
Air conditioning didn’t work on our room. Staff quickly offered to change us to another room.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good staff, and good facility.
Stayed 3 nights in May 2023
Response from GM Golden Tulip Kassel Hotel Reiss on Jun 13, 2023
Dear Mr. Mortensen, Thank you for the great review of our hotel! Such comments motivate us, the employees, to show our best in our profession every day. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Jesse

Stayed 2 nights in Sep 2022

6/10 Okay

adriano

Stayed 1 night in Aug 2022

10/10 Excellent

Asuka Hisa

Stayed 2 nights in Aug 2022

6/10 Okay

terri

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location but furnishings very shabby and not much hot water
Stayed 4 nights in Jul 2022

4/10 Poor

Anders

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No bed for the child
We had payed for 2 adults and a child at 10 years old. There was no bed for the child and the receptionist said that the child could sleep in the bed with us. She said that it was Hotels.com that made and mistake and not the hotel- it was a vary bad experience
Stayed 1 night in Jul 2022

10/10 Excellent

James

Stayed 2 nights in May 2022

4/10 Poor

Karina

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Area outside of the property looks super sketchy and run down but ill say its normal since the main train station is a short walk away and theres tons of foot traffic. This place has free parking which is obviously great! Here are some of the not so great things: the building faces the sun so it was super hot in our room, the AC unit does not do the bare minimum so we had to open up the window which if you're ok with outside noises you'll be good otherwise you'll have an uncomfortable night. The police station is right next door so be prepared for random loud sirens throughout the night (extra loud if the window is opened). The shades in the room are not the widest so don't expect a super dark room, it was super hard falling asleep since there was still tons of light out. The amenities are also not the greatest, they had a vending machine but it was out of order which sucked because the drinks at reception were more expensive. I dont think I would come back to stay here again.
Stayed 1 night in May 2022

10/10 Excellent

Richard, Seattle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on Easter, there were several cafes, and restaurants open within walking distance.
Stayed 1 night in Apr 2022
Response from Team Hotel Reiss on Apr 18, 2022
Dear Richard, thank you for your assessment. We hope, you had a good stay. Your Team Hotel Reiss

8/10 Good

Steffen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Inon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, cheap prices, centrally located
We stayed in the hotel two nights, the second time, in a few years. The room was very comfortable and large (we had the suite). The hotel is centrally located, right next to the central station and within walking distance from the center. There is free parking nearby. The price relative to the room we received was excellent.
Stayed 2 nights in Aug 2021

6/10 Okay

MENNO

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
... nice Hotel with friendly service ...!
Stayed 1 night in Jan 2020

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Wong

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a spa and sauna. It also had a small safe for personal use. Unfortunately, my boyfriend and I are heat sensitive, and the AC on max provided little relief.
Stayed 2 nights in Aug 2019

4/10 Poor

Ggh

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room wasn’t cleaned; garbage bin was still full from previous guests and one of the bath towels had a massive hair ball attached to it. When we informed the front desk, we got a halfhearted „oh, that is bad“ and we were sent off. No real apology, no „can we help/do something for you“, nothing!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Property is nice inside and clean. Area around hotel is kind of random and sketchy people around the main train station.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. When our TV did not work they quickly moved us to another room.
Stayed 2 nights in Jun 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, nice rooms, great service, excellent breakfast!
Stayed 1 night in Mar 2019

10/10 Excellent

Suki, new york city

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really night one night stay at Grand Tulip. Rooms are clean, bed is large and very comfortable, bathroom is nice. I used the small gym facility downstairs and the sauna, which were so nice! Located directly off the Kassel Hbf, one minute walk which was really convenient since I arrived late in the evening. The front desk staff helped me find my bus transportation to my next location after I checked out and printed out directions, very helpful. Great experience overall and would stay there again.
Stayed 1 night in Mar 2019

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and relaxed environment
Stayed 1 night in Feb 2019
Response from Hotel Reiss on Feb 20, 2019
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel but clean and easy going. Stall very nice and warm welcoming.
Stayed 1 night in Jan 2019
Response from Hotel Reiss on Jan 31, 2019
Ihr Feedback ist uns sehr Wichtig. Vielen Dank für Ihre Zeit.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Hotel Reiss on Jan 31, 2019
Ihr Feedback ist uns sehr Wichtig. Vielen Dank für Ihre Zeit.

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Hotel Reiss on Jan 31, 2019
Ihr Feedback ist uns sehr Wichtig. Vielen Dank für Ihre Zeit.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to down town area, near everything. You can basically walk to any attraction and restaurants in the area.
Stayed 4 nights in Dec 2018
Response from Hotel Reiss on Dec 15, 2018
Thank you very much for your Feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Hotel Reiss on Dec 13, 2018
Ihr Feedback ist uns wichtig, vielen Lieben Dank!

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was top notch for the low price. However the neighborhood was not in an area where there were nice restaurants that you could safely walk to.
Stayed 1 night in Oct 2018
Response from Hotel Reiss on Oct 11, 2018
Thanks a lot for your feedback.

8/10 Good

Mark, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location across the street from the train station
Stayed 1 night in Sep 2018

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent staff
Excellent convient hotel, staff is friendly and supportive breakfast only 10 euros now !!!
Stayed 3 nights in Jun 2018

8/10 Good

Rob, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, easy parking and helpful on reception
Stayed 1 night in Jun 2018

6/10 Okay

John, VTa

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

lene

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Clean and comfortable. Very nice breakfast and courteous staff. Spaciouus Parking area. Only stayed one night passing through to visit friends so did not have a chance to check out the surrounding area.
Stayed 1 night in Jun 2018

10/10 Excellent

Laina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained hotel.
Nice hotel. Immediate area is so-so. But lots a block or 2 away.
Stayed 1 night in Jun 2018

6/10 Okay

Jørgen M.

Disliked: Property conditions & facilities
I may return if they renovate and modernize
Location ok; but the overall impression is of a three star hotel pretending to be four star. Very much run-down, in dire need of complete renovation
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice- the only negative being next to the old train station, casinos and strip clubs. positive- newly renovated and close to the walking district
Stayed 1 night in Jun 2018

10/10 Excellent

John C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

10/10 Excellent

Arran, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, clean hotel with all that you require.
Stayed 1 night in May 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Th hotel is situated very near the old town. We had a room with a balcony that looked over the park and some lovely Hills nearby. The breakfast was outstanding. There were no toiletries in the bathroom, which appears to be the case in most four star German hotels.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT VALUE.
Great location - across from Bahnhof. Easy walk to central pedestrian / shopping. Did not see what other reviewers described as not so good area. Clean, guiet, easy in and out. Would go out of my way to stay again.

8/10 Good

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in an unpleasant area of town.
it is a decent hotel, good breakfast buffet and clean spacious rooms. Friendly reception team. Biggest downside was the local area ( station, drunks, big busy police station and several stripclubs and gambling establishments).

10/10 Excellent

Wauter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay.
Hotel has a good location and free parking. Breakfast is ok but could be better. Nu bathroom/shower had some bad spots in the corner which werent clean.
Stayed 2 nights in Jan 2018

8/10 Good

Robinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good visit to Kassel. Hotel nice and close to the centre. Staff-- superb.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It is located in very convenient and safe area. Room itself is impeccable, clean and quiet. Bedding is comfortable. Staffs are friendly. I can't expect more. I really enjoyed staying here and definitely use it again when I visit Kassel for next Documenta.
Stayed 4 nights in Sep 2017