PentaHotel Kassel is a "want to be" designer/ hip hotel near by the train station. It has some designer elements but it is falling apartment. My bathroom was rusty and shower heads were loose. The attendance was poor. The receptionist was also the bartender and they were not clear on understanding what to do.
Comment from Hotel Management
Jul 29, 2016 by Aisha, Hotel Management
It is with sincere regret that we note your dissatisfaction with our service and facilities. The experience you described causes us deep concern and we have discussed your input and will strive to improve the quality of our service.
Please accept our apologies for your less than perfect experience during your stay with us.
Thank you once again for your valuable feedback, and we do hope you will give us an opportunity to welcome you back.
Regional General Manager
pentahote Kassel & Eisenach