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Reviews of pentahotel Kassel

pentahotel Kassel
Bertha-von-Suttner Strasse 15, Kassel, HE

Reviews

7.8

Good

Rating 10 - Excellent. 152 out of 613 reviews" "
Rating 8 - Good. 286 out of 613 reviews" "
Rating 6 - Okay. 111 out of 613 reviews" "
Rating 4 - Poor. 50 out of 613 reviews" "
Rating 2 - Terrible. 14 out of 613 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Pentateam Kassel on Oct 19, 2023
Dear William,Many thanks for having taken the time to review your stay.We would like to thank you for your positive rating. It is pleasing to know that, in general, everything met your expectations.We all hope that we will have the chance to welcome you back on another occasion. Kindest regards,Pentateam Kassel

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, breakfast was excellent, parking was a bit difficult.
Stayed 1 night in Aug 2023

4/10 Poor

Kar Man

Disliked: Cleanliness, amenities, property conditions & facilities
the ONLY good thing about the hotel is its proximity to the train station, literally just a 5-min walk. but that's all. the hotel room lacks air con, which made it a bit stuffy. there was no water kettle nor drinking water provided. the linen used were quite old, as you can feel and see the holes on the bed sheet and pillow covers. at the price of EUR 100 a night? definitely not worth the price. i would at most pay EUR 50. for sure I won't be back.
Stayed 1 night in Sep 2022
Response from Guest Relations Service on Sep 14, 2022
Dear Guest,Thank you for taking the time to review our hotel and share your critical points with us.Be sure that these points will be discussed and analyzed in the team.We hope to see you soon again in one of our cool & trendy hotels.Kind regards,pentahotel KasselGuest Relations Service

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish and welcoming.
Stylish hotel with great staff and lovely lobby/bar area. Good size, spotlessly clean room. Underground parking convenient and secure. Great breakfast enjoyed on the sunny terrace. Will definitely return. Thank you.
Stayed 1 night in Jun 2022
Response from Guest Relations Service on Jun 24, 2022
Dear Richard, Thank you very much your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff. We hope to see you soon again in one of our cool & trendy hotels. Have a brilliant day and kindest regards, Your pentahotel Kassel Guest Relations Service

4/10 Poor

Kevin

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Rather shabby
In addition to the lack of AC (not surprising outside of major cities in Germany but still dismaying and disappointing on one of the hottest days of the year) I was greeted by dirty carpets and a cockroach on the bed upon arrival.
Stayed 2 nights in Jun 2022
Response from Phil on Jun 22, 2022
Dear Kevin, Thank you for taking the time to review our hotel and share your critical points with us. Be sure that these points will be discussed and analyzed in the team. We hope to see you soon again in one of our cool & trendy hotels. Kind regards, pentahotel Kassel Guest Relations Service

8/10 Good

Hesti

Stayed 1 night in Jul 2021

10/10 Excellent

Maarten, Amsterdam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money. Nice and helpful staff. Kids-friendly
Stayed 1 night in Jul 2020
Response from Guest Relations Service on Jul 22, 2020
Dear Maarten, Thank you very much your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff. We hope to see you soon again in one of our cool & trendy hotels. Have a brilliant day and kindest regards, Your pentahotel Kassel Guest Relations Service

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stay was very good. Hotel was clean and staff spoke fairly good English. Doesn’t have parking but it is relatively easy to find.
Stayed 1 night in Feb 2020

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Nick Trommer on Dec 5, 2019
Lieber Gast, wir danken Ihnen für Ihren Besuch bei uns und das damit verbundene Interesse. Ihre positive Bewertung zeigt, dass Sie sich bei uns rundum wohlgefühlt haben. Genau dafür steht penta! Ein junges und dynamisches Hotelkonzept mit viel Charme und Liebe zum Detail. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen viele herzliche Grüße aus der Documenta-Stadt Kassel Nick Trommer Guest Relations Agent

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would stay there again Great breakfast. Friendly staff
Stayed 2 nights in May 2019

6/10 Okay

Jorge

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This was a last minute booking so the price was much higher - the reception area is part of the bar and the staff were not very helpful or friendly. There was always a queue as well and parking underground was very pricey. Rooms a bit dated and dark. Good location
Stayed 2 nights in May 2019
Response from Dave on May 21, 2019
Dear guest, thank you for taking the time to review our hotel. Thanks for pointing out the great location. I´m so sorry about the waitingtime in the restaurant We´re also sorry for the fact the the parking price is 18,00 EUR per night. You have the choice to park outside but I think it’s hard to find any cheaper parking spaces in the city center.. We hope you will stay with us again in the future. David Klingenberg Guest Service Agent

10/10 Excellent

SN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Near the intercity train station
Stayed 4 nights in Apr 2019
Response from Jan Papy on Apr 7, 2019
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you soon again in one of our cool & trendy hotels. Best regards Jan Papy Guest Service Agent

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
Very nice
Stayed 1 night in Mar 2019
Response from DK on Apr 3, 2019
Dear guest, we are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you soon again in one of our cool & trendy hotels. Kind regards David Klingenberg Guest Service Agent

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy. Clean. Close to Train
Traveling for a film. Very accommodating to our requests traveling with lots of gear
Stayed 1 night in Jan 2019
Response from Your pentahotel Kassel, Guest Relations Service on Jan 28, 2019
Dear Traveler, Greetings from Kassel. With pleasure we have read your review to your stay at the pentahotel Kassel. My colleagues take great pride in providing personal service and it is always rewarding to be able to share praise from our guests. We hope that you had a pleasant return journey. Kind regards, Your pentahotel Kassel Guest Relations Service

4/10 Poor

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
ok, but improvements needed
A bit of a rollercoaster stay. Firstly, when I arrived I was told that I hadn't paid, but I had - on hotels.com. They took my card details and wrote them down on a piece of paper. Isn't that illegal due to GDPR?! Secondly, I went to my room, but I was actually given a key to a room with two people in it! Only to be laid on the bed sleeping! I also booked a city view room but I was facing directly at what can only be described as a block of flats. The bed was a little uncomfortable and I could constantly hear people walking up and down the corridor above. The bar area, food and service overall was good. The wifi is slow. I would say a little overpriced but the location is great - right by the train station.
Stayed 2 nights in Nov 2018
Response from Pierre Maurice Krüger on Nov 16, 2018
Dear Danny, i am so sorry for the complations at your Check-In. I asked my colleague about the process with your credit card. He told me that there were problems with our system. My colleague manually recorded your credit card details so that you could go to your room because he had no access to the system. I hope you give us another chance. That we can make up for that at your next stay with a very nice room. I am very proud to read that you liked our restaurant. We hope to see you soon again in one of our cool & trendy hotels. Best regards Pierre Maurice Krüger Guest Service Agent

8/10 Good

Nate, Kaiserslautern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, respectful staff and a nice breakfast. I would stay there again.
Stayed 1 night in Nov 2018
Response from Saskia Sebera on Nov 5, 2018
Dear Nate, we are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you again soon in one of our cool & trendy hotels. Best regards Saskia Sebera Trainee

8/10 Good

Hugh, High Peak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located Kassel stn, nice hotel, good value.
I stayed 2 nights on a business trip to Kassel. I did breakfast both days but didn't stay for evening meal. Quick and efficient check-in. Comfortable room, nice to have a large bottle of water in the room. Good breakfast, got a little busy on the second day. Quick check-out. Grteat value via Hotels.com Recommended.
Stayed 2 nights in Sep 2018
Response from David on Sep 24, 2018
Dear Guest, Thank you very much your lovely feedback. We are happy to read that you fully enjoyed your stay with us and it is my pleasure to forward your compliments to the whole staff. We hope to see you soon again in one of our cool & trendy hotels. Have a brilliant day and kindest regards, David Klingenberg pentahotel Kassel Guest Relations Service

8/10 Good

Jens-Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep
We came late and left late. Daughter was terribly tired and went directly to a couch in the foyer; receptionist smiled without being angry: Nice. Room is spacious and clean; breakfast too expensive for me. Didn't find any air conditioning; perhaps I was too tired. Location is great to visit Kassel Wilhelmshöhe. To get to downtown choose line 1,3 or 4, and within less then 15 minutes you in the city.
Stayed 1 night in Aug 2018
Response from dave on Sep 3, 2018
Dear guest, thank you for taking time to review our hotel. Every feedback is important to us – that’s the only way we can improve us. Pentahotels has recently launched a breakfast offensive. Guests who reserved a night without breakfast get a discount up to 35% on the normal price of our breakfast. We would be delighted, if you considered the offer for further bookings at pentahotels. We hope you will stay with us again in the future. David Klingenberg Guest Service Agent

6/10 Okay

Andreas

Liked: Cleanliness
Stayed 1 night in Aug 2018
Response from David on Aug 16, 2018
Sehr geehrter Gast, wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Herzliche Grüße und auf ein Wiedersehen David Klingenberg Guest Service Agent

2/10 Terrible

Hani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Guest Service Agent on Aug 30, 2018
Dear guest, Thank you for taking the time to rate our hotel. We are very sorry that you have entered no comment on your recent stay. You are also welcome to tell me your request personally. Please use our contact form. Many Thanks. Best regards Jasmin Quisdorf Guest Service Agent

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After staying at a previous Penta Hotel, it was great to stay at another one in the chain, with the same funky vibe and great downstairs reception/bar/restaurant. The one in Kassel is right next to the train station and just a walk or short tram ride from the beautiful Bergpark. Despite seeming very quiet on arrival, it must have been quite busy, as we couldn't check in early and there were no tables available for dinner without a reservation (just the couches). I must also give a special shoutout for the bed - so huge and comfortable!
Stayed 2 nights in Nov 2017
Response from Aisha on Dec 7, 2017
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking time to this great rating. We are glad that you give so many positive notices for our house and we hope to see you soon again in one of our cool & trendy hotels. Best Regards David Klingenberg Guest Service Agent

4/10 Poor

Peter, Sydney, Australia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Find an alternative
This hotel was one of the most expensive and worst hotels during my stay in Germany. The room has no fridge, aircon or things like coffee and tea making facilities. It was during Documenta, so things were rather full in the area. When I tried to check in I was told by the reception staff that I needed to pay for the room as there was no record of me paying through Wotif. After telling them I had already paid they didn't believe me and couldn't find my payment. The male staff member then kept trying to serve people behind me. They charged my credit card again, and after complaining, they then worked out that I had in fact paid already. I then had a large amount of money taken from my card and it took over one month for these funds to be available again. It's an average hotel with very average rooms. If that's what you're after then you will be happy here.
Stayed 2 nights in Aug 2017
Response from Front Office on Oct 18, 2017
Dear guest, thank you for taking time to review our hotel. Every feedback is important to us – that’s the only way we can improve us. Great to hear that you liked our comfortable beds. We´re very sorry for the misunderstanding regarding your payment and the double charge of your credit card. Please be sure that this doesn’t reflect our standards at all. We hope you will stay with us again in the future. Anastasia Schreiner Guest Service Supervisor

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort
Would stay here again
The staff could have been a little friendlier, but overall I really liked the hotel concept -- and the 24-hour bar. The room was very comfortable. I'd stay at a Penta hotel again.
Stayed 1 night in Sep 2017
Response from Aisha on Sep 26, 2017
Dear guest, We are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you soon again in one of our cool & trendy hotels. Kind regards Stefanie Hillebrecht Senior Guest Service Agent

6/10 Okay

Helmut, London

Liked: Cleanliness
Disliked: Staff & service
OK for the price
I stayed here for Documenta when it was quite hard to find a room in the city. The pluses about the hotel - the rooms are large, clean, and the beds extremely big and comfortable. The lounge areas are groovy and comfortable. While not especially close to the city centre, it is easy to get into the centre by tram c.3 mins from he front door. The hotel breakfast was OK, some good things (fresh fruit, some good pastries) but not up to high standards that I expect in many German hotels. The negatives - no air conditioning in the room, which was OK in mid-September but in the summer would be very problematic as the hotel overlooks the main train station. So there is a lot of noise at night. With some exceptions staff were pretty inattentive. When I arrived there was a problem with my Expedia booking. Rather than call my bank the woman on reception said that I wouldn't be allowed to stay unless I paid by cash. To my question of what I could do if I didn't have cash she suggested I would sleep rough (it was a nasty rainy night). Internet in the room was inconsistent. When I was unable to log onto Skype for a conference call I was given a different code: apparently logging on with the room no. taps into a weaker network. I wish they'd given me this when I checked in.Another receptionist seemed reluctant to provide me with info about Documenta. Only after I insisted did she poinetd to a map on the wall. When I said I couldn't take that with me she finally gave me a map.
Stayed 4 nights in Sep 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms. Bad service.
Bad service. Poor decor. Small stuffy rooms. No a/c Only good thing is location
Stayed 2 nights in Sep 2017
Response from Anastasia Schreiner, Guest Service Supervisor on Sep 12, 2017
Dear guest, Thank you for taking time to review our hotel. Every feedback is important to us – that’s the only way we can improve us. Thank you for pointing out the great location! I´m very sorry for the bad service. Please be sure this doesn’t reflect our standards at all. We hope you will stay with us again in the future.

4/10 Poor

Peter, Sydney, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Average and overpriced.
Upon arriving at the hotel, the staff tried to charge me again for the room, even though I had already paid through Wotif. The check-in staff didn't really know much and after he wrongly charged my card again and I asked him to fix it he told me that he would look at it later as there were other people waiting. This hotel inflates their prices dramatically for Documenta and and it really wasn't worth the price. Try staying in another town. After my experience here I don't think I'll return to Kassel.
Stayed 2 nights in Aug 2017
Response from Front Office on Sep 9, 2017
Dear guest, thank you for taking time to review our hotel. Every feedback is important to us – that’s the only way we can improve us. Great to hear that you liked our comfortable beds. I´m very sorry about the service at the check in. Please be sure this doesn’t reflect our standards at all. We hope you will stay with us again in the future. Anastasia Schreiner Guest Service Supervisor

10/10 Excellent

Marsha, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect base for visiting Documenta14 in Kassel.
Great location for exploring the exhibits scattered around Kassel. It's next to the Kassel Wilhelmshöhe train and bus stations, but you couldn't hear either. Very comfortable beds, nice room, good shower and bath with lots of hot water. Amazing breakfast buffet (not included in room rate but less if you book in advance). Cheerful and considerate service. Comfortable and un-fussy. Would stay there again.
Stayed 5 nights in Jun 2017
Response from FO on Jul 7, 2017
Dear Marsha, we are delighted that you enjoyed your stay with us. Thank you for taking time to this great rating. We are glad that you give so many positive notices for our house and we hope to see you soon again in one of our cool & trendy hotels. Best Regards, Benjamin Härtel Guest Service Supervisor

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Water pipes buzzed all night.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the train station
The hotel, staff and everything were great. The breakfast was a little expensive as was parking (1€ per hour!!). But overall the hotel was clean nice and very new. It was also difficult to find with a GPS and we had to stop and get directions to find it.

4/10 Poor

Leonides

Disliked: Staff & service, property conditions & facilities
"wanna be designer/ hip hotel"
PentaHotel Kassel is a "want to be" designer/ hip hotel near by the train station. It has some designer elements but it is falling apartment. My bathroom was rusty and shower heads were loose. The attendance was poor. The receptionist was also the bartender and they were not clear on understanding what to do.
Response from Aisha on Jul 29, 2016
Dear Guest, It is with sincere regret that we note your dissatisfaction with our service and facilities. The experience you described causes us deep concern and we have discussed your input and will strive to improve the quality of our service. Please accept our apologies for your less than perfect experience during your stay with us. Thank you once again for your valuable feedback, and we do hope you will give us an opportunity to welcome you back. Christian Keßler Regional General Manager pentahote Kassel & Eisenach

6/10 Okay

RACHEL VICTORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

William, Saginaw TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in Kassel
Excellent decor and modern feel. Comfortable room, with a rain-style shower head. Paid extra for the enhanced Internet but it was not fast enough to stream Netflix.

6/10 Okay

jo, Monterey, CA

Liked: Room comfort
Close to ICE train station
This was convenient, but nothing special. The check out staff had limited English capability and we had a complicated issue that needed assistance.

4/10 Poor

Barry B.

Liked: Cleanliness
Disliked: Staff & service
vacations
The hotel was hot and at check in we were told breakfast was included and when we check out we were charged 34.00 euros. Would not stay here again.

8/10 Good

Michel, Paris

Liked: Cleanliness, staff & service, room comfort
Confortable and modern Hotel
Kind reception and service. A little bit out of the center but quiet

8/10 Good

John, Wimbledon, UK

Liked: Cleanliness, staff & service, room comfort
Nice design touches but lacking a few facilities
Decent hotel with good staff but the charge for parking is annoying, however it's close to the station so I guess most people don't mind. No aircon in the rooms so avoid staying in the summer heat.

8/10 Good

Sue, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky little hotel
Room very cute and colorful. You check in at the bar as you walk in. Beds very good. No A/C and no safe so that is why I did not give it five overall. Food in the bar very good. Very close to the train station all long distance trains go from but fair distance from the centre of town. We figured we could walk but it was way too far. Take the tram. It's very easy. Beds are very good.

8/10 Good

S418hedp, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel near train station
The hotel room was very clean and comfy. Heard that the hotel was recently renovated. The free wifi was fast as well. Too bad it don't serve breakfast. It is less than 5min walking distance from the train station which makes it accessible to eatery and some basic shopping.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION
CLEAN AND NEW HOTEL. BUT WIFI IS NOT FREE AND IT IS VERY EXPENSIVE.

10/10 Excellent

Vasil, Tbilisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
No complains, excellent hotel

8/10 Good

Guy, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but a bit noisy
My room overlooked the street and was quite warm hence I left the window open. There was therefore quite a lot of street noise.

8/10 Good

1250 Guy, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean aned Convenient
Stayed one night, hotel staff was friendly and very helpful in all respects. Room was of adequate size, quiet, and clean.

6/10 Okay

Chris, Germany

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Trendy but not worth it
Bad cost - benefit ratio, in other words too expensive small room and extra charge for Internet. Check in was at the bar area and the person checking me in seemed busy with other stuff and was not welcoming me at all. Other than that very trendy hotel but won't stay again...

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
not a 4 star hotel
While this is not a bad hotel, it is not 4 star and not worth the money. I had to pay extra for internet connection and had to buy coffee in the morning. That is not 4 star treatment. It snowed while I was there and they did not even shovel the walk in front to make it easier for clients pulling luggage. I was disappointed with what I got for the money. I couldn't even find the spa and my room key did not open the workout room, which was in a horrible closed basement.

8/10 Good

John, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My opinion as a senior traveller
They provide free access to blue movies but not free WiFi. In fact WiFi is expensive - Euro 5.50 a day. For me, Wifi is more imprtant than the garbage they offer. Otherwise the hotel is fine, good location.

8/10 Good

goetzylla, San Francisco, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Documenta visit
Stayed in this hotel to visit the Documenta. The staff was very helpful and friendly. The hotel was comfy, modern and very pleasant. Recommended.

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Documenta
Great location specially for visiting the Documenta.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
it's just behind the train station. we didn't need a/c but was strange that there is no a/c in the entire hotel. breakfast was satisfied.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything about the stay was fine, except one caveat. Having booked the hotel through a booking site more than 2 months before, our preferences (non-smoking, room to the back obviously have not been noticed). I was able to sort it out with the front desk, but still this is something that should not happen. In most hotels you are greeted and at least the receptionist mentions your preferences and if they could comply. Apart from that, great location, close to the park and a short tram ride to the city.