Beautiful location, great food, lackluster service
Posted Apr 1, 2013
The main attraction of the Schlosshotel is its location in the beautiful Bergpark Wilhelmshoehe. The largest of its kind, the park contains a castle, aqueduct, waterfalls, a fortress, a massive statue of Herkules and jogging trails.
Breakfast at the hotel was extensive, with fresh breads, yogurt, customized eggs, bacon, smoked salmon, and fresh fruit. The menu items were very good, from the signature salad (generous size with choice of shrimp, turkey or other toppings), to local specialties such as "weckewerk".
Customer service at the Schlosshotel was poor. Staff were unhelpful; inquiries were treated as bothersome. Housekeeping was disruptive, needing frequent access to the room (four times on one day - twice for cleaning, once to check the non-existent mini bar and once to check the outlets). The soap ran out, and was not refilled until we complained two days later. Staff once failed to lock the door upon leaving.
Hotel parking, for nine nights on the outskirts of the city, inexplicably cost 60 Euros. The elevator closest to our room was out of service for the duration of our stay and the mattresses in the room felt like sleeping in a hammock.
On the whole, quality of food and proximity to the Bergpark were not enough to make up for terrible housekeeping, expensive parking and uncomfortable beds. In future I will simply stop by the hotel for a meal - parking is free if you dine at the hotel, but not if you are a paying guest (even when dining daily).