You deserve better!
Posted Aug 26, 2016 on Hotels
First impressions were not bad. Fantastic pool & friendly receptionists. Then it went downhill:- our room overlooked 2 rubbish skips, the wi-fi and electricity were not working in the AM. Oh...and the hotel is next to a busy road & noisy even with the windows closed. It was a toss-up between unbearable heat or constant noise/ pollution from the road. The surrounding area is very low rent. Seriously, the pool is the best thing about this hotel. Oh and the night-time receptionist who lent me his personal phone when the internet went down as I had a crucial business matter to deal with. They also charge you 5 Euros for parking, even though you're in the middle of an out of town shopping area. There must be better options in Kassel...
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
thank you for your evaluation and the time you spent for this detailed review.
We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations and you felt uncomfortable with our hotel. We charge 5Euro for parking. We built the gates on the parking area to have mor safety for the cars of our guests.
We refurbished the hotel already partially. For example the lobby, three floors and the restaurant are already renovated.
We are constantly striving to improve the quality of our house and our service.
We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements.
WYNDHAM GARDEN Kassel