Ratings based on 602 Verified Reviews

3.7 out of 5
67% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by Gordon from UK

You deserve better!

Posted Aug 26, 2016 on Hotels
First impressions were not bad. Fantastic pool & friendly receptionists. Then it went downhill:- our room overlooked 2 rubbish skips, the wi-fi and electricity were not working in the AM. Oh...and the hotel is next to a busy road & noisy even with the windows closed. It was a toss-up between unbearable heat or constant noise/ pollution from the road. The surrounding area is very low rent. Seriously, the pool is the best thing about this hotel. Oh and the night-time receptionist who lent me his personal phone when the internet went down as I had a crucial business matter to deal with. They also charge you 5 Euros for parking, even though you're in the middle of an out of town shopping area. There must be better options in Kassel...
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations and you felt uncomfortable with our hotel. We charge 5Euro for parking. We built the gates on the parking area to have mor safety for the cars of our guests. We refurbished the hotel already partially. For example the lobby, three floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 22, 2016 on Hotels
3 out of 5
by Maciej from UK

Below average for 4 star rated hotel

Posted Aug 15, 2016 on Hotels
Our room was outdated by 20 years. The carpet was discussing. We've stayed at many hotels that were 4 star rated and this one was by far the worst. On the contrary, the staff were very pleasant and helpful and there is a huge car park on premises, charged at 5 euros per day...which is a fair price to pay for the added convenience. Overall, below average for 4 star standard.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We refurbished the hotel already partially. For example the lobby, three floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel
4 out of 5
by A verified traveler

brilliant breakfast and a good sized room

Posted Aug 15, 2016 on Hotels
Easy to find. Noisy young turks racing around a bit nearby but that isn't the hotels fault. HUGE room service breakfast! We only ordered for one but they brought for two so it ended up doing for lunch and dinner as well, so we definitely didn't mind paying the extra :)
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel
3 out of 5
by A verified traveler

Overnight stay

Posted Jul 28, 2016 on Hotels
No air conditioning in room.
Comment from Hotel Management
Aug 1, 2016 by BWGCH, Hotel Management
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We refurbished the hotel already partially. For example the lobby, three floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel
3 out of 5
by Monika from Haverhill

Posted Jul 27, 2016 on Hotels
Carpet was very dirty.In the morning some was drilling form 8:00am. Nice lady on reception.Good customers service.We did stuck in traffic and the hotel have changed dates with no charges.Thanks for that ;-)
Comment from Hotel Management
Aug 1, 2016 by BWGCH, Hotel Management
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We refurbished the hotel already partially. For example the lobby, three floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel
4 out of 5
by Eckard

good hotel for traveler

Posted Nov 4, 2015 on Hotels
good and clean hotel near autobahn
Comment from Hotel Management
Jan 9, 2016 by BWGCH, Hotel Management
Dear Guest, thank you for your evaluation and the time you spent for this review. We hope you had a save trip home. We are delighted that you stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel
3 out of 5
by PAUL

kassel

Posted Oct 28, 2015 on Hotels
great location love cafe de sol across road room a bit dated but comfy beds
Comment from Hotel Management
Jan 2, 2016 by BWGCH, Hotel Management
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel
3 out of 5
by Peter from Chatham

Posted Oct 28, 2015 on Hotels
Only there for 1 night. Complete hotel seems in need of refurbishment. Carpets in elevator and hallways looking a bit worn. Restaurant and food were very good and staff helpful.
Comment from Hotel Management
Jan 2, 2016 by BWGCH, Hotel Management
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We refurbished the hotel already partially. For example the lobby, two floors and the restaurant are already renovated. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel
4 out of 5
by Machiel from Ireland

Posted Oct 11, 2015 on Hotels
very good.
Comment from Hotel Management
Dec 19, 2015 by BWGCH, Hotel Management
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Kind regards WYNDHAM GARDEN Kassel