Ratings based on 412 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from northants

Overnight stop to do Milan Parkrun!

Posted Aug 6, 2017
Pros: Cost, facilities, secure parking, free wifi, location next to metro stop.
Location: Milan Parkrun 5 minute walk away.
Great value for money, we are a family of 4 and had 2 interconnecting rooms. Rooms had everything we needed, including tea and coffee making, fridge, hairdryer and free wifi. Hotel and rooms very clean, staff very helpful. Hotel is located opposite a metro stop which made it very easy to get into town. Secure parking at the hotel. We mainly chose this hotel due to it being a 5 minute walk to Milan Parkrun but would recommend it for anyone staying in Milan. We paid €134 for 2 rooms including breakfast which I thought was excellent value for money.
Comment from Hotel Management
Aug 7, 2017 by LUCA, Hotel Management
Dear Guest, First of all we would like to thank you for your time dedicated to evaluate Starhotels Tourist. We are pleased and proud to understand that you had a pleasant stay with us and We hope to have the opportunity to give you other great memories in the future. Kind regards Fabio Renna General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Good position opposite Metro station.

Posted May 19, 2017
Pros: The restaurant, excellent dinner.
Cons: It would be nice to hVe tea and coffee making in the room.
Location: Located near university. Opposite a Metro station.
Good hotel, convenient location. Excellent restaurant, helpful friendly hotel staff.
Comment from Hotel Management
May 20, 2017 by Fabio Renna - General Manager, Hotel Management
Dear Caz il, we would like to thank you for the time you dedicated to us to share your opinion about your stay in Starhotels Tourist. We are honored to understand that your stay with us has been positive and that we have been able to give you an unforgettable experience in Milan. In the hope of welcoming you back to Starhotels Tourist we would like to express our most cordial greetings. Fabio Renna - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Everything excellent except Air conditioning.

Posted Apr 29, 2017
Pros: Cleanliness, service at the bar by bartender, employee at breakfast buffet and a young front desk man I met with a name Gabrielle. Housekeeping great.
Cons: Allow customer control heat or air condition in their own room , not the hotel! I have to give two star because of that to room comfort. T
Enjoyed the stay except one big negative issue. Breakfast Buffet: Food served at the buffet, I will say satisfactory, I would not say very good.Service at the buffet by the employee is excellent, except one thing, that they do not ask if i need any more coffee or hot water for tea. Which is not their fault, I assume that is how they were trained. Bar: Man at the bar was very good. I stayed Five days at this hotel , I only show him at the bar. He is very good in making drinks and treating the customer . A+++. Felt like home. Sorry I was not able to get his name. Front desk: I was checked inn by young man name Gabrielle. Makes feel very comfortable and went out his way to help out. Housekeeping: Doing very good job in cleaning the rooms. Deserves A++ Above is the reason I will stay at this hotel next time, below is the reason probably I will not stay at this hotel next time. Manager: I ask front desk, for the manager for the one important issue I have, but was never available to answer my concern, neither that issue was taken care. My issue was air condition, which was not coming on night time. Only the fan will work but the Air condition will not come on. I heard about this complain in someone's past review. But I see that it is still an issue and was not being taken care. As I was informed by front dest, that night time they turn off A/C. Let me inform you this is not right. The room I am staying, I want to control the climate temperature in my room, not the hotel o
Comment from Hotel Management
May 16, 2017 by Fabio Renna, Hotel Management
Dear Guest, First of all we would like to thank you for your evaluation regarding Starhotels Tourist, and for the time dedicated to us. We are happy that you enjoyed your stay with us and we are happy to understand that your stay with us has been positive, and that you liked all our services. Regarding your note we want to kindly inform you that our a/c system is centralized and the temperature is automatically regulated depending from the environmental temperature. We regret to learn our failure in meeting your expectations to the fullest and we would like to assure that your comments have been reviewed by the management staff in order to guarantee the highest levels of service, in functional and relaxing surroundings. We hope to have the possibility to welcome you again in the future. Kind regards Fabio Renna - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with professional staff

Posted Mar 5, 2017
Pros: The breakfast staff are just lovely. They remember me each time when I come and remember what type of coffee I like etc.
The hotel is close to where I need to be in Milano and has a metro station right in front of the hotel so you can move around. The staff are professional and effiicient.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Guest, It's such a pleasure to read your kind evaluation regarding Starhotels Tourist and its staff, but more importantly, for dedicating some of your personal time to us. I've shared with all my staff your appreciation as a way to thank them for the service and dedication towards to our guests and we are very happy to have contributed to make your stay in Milan a memorable one. We sincerely hope to have the pleasure of accommodating you in Starhotels Tourist again. Kind Regards Fabio Renna General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice place!

Posted Feb 5, 2017
Don't judge a book by it's cover, the first impression of the area seemed a bit out of the way and to be honest - sketchy BUT with that being said the hotel is beautiful when you walk in. Also a metro directly in front of the hotel and only takes 10 minutes to city center. The breakfast was really good and staff are very friendly. Also a mall and an excellent little restaurant nearby! We were quite happy with our stay :)
Comment from Hotel Management
Feb 7, 2017 by Fabio Renna - General Manager, Hotel Management
Dear Guest, It's such a pleasure to read your kind evaluation regarding Starhotels Tourist and its staff, but more importantly, for dedicating some of your personal time to us. We’re proud to understand that we have been able to satisfy your expectations and to have the opportunity to make your stay a memorable one. We hope to have the opportunity to give you other great memories in the future. Kind regards
4 out of 5
by A verified traveler

Posted Feb 2, 2017 on Hotels
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dear Guest, Thank You for your kind evaluation regarding Starhotels Tourist and its staff. We are very honored to understand that your stay with us has been comfortable, we hope to welcome you again in the future. KInd regards Fabio Renna - General Manager
4 out of 5
by A verified traveler

Posted Jan 1, 2017 on Hotels
The Wi-fi was very slow and you can only use it for the first 24h and have to ask for an extension if you stay longer in the hotel. The staff are not tourist friendly. When we first arrive to check in, the person at the reception did not address us for the first 10 minutes and was speaking in Italian to his coworker, who also did not look at us once which made us uncomfortable during our checkin and only at the end when all was confirmed did the person behind the desk address us in english. The next morning, we asked the reception if they have a map with all the activities to do in milan or if they had any recommendations, but they did not have anything, they only gave us a map of the city. We were very disappointed in the total service we receive at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Great hotel, great staff!

Posted Nov 29, 2016
Pros: The staff, the cleanliness, the breakfasts and the snacks at the bar!
Cons: Parking not the best.
Location: With the train station being on the doorstep, everything was close by! The San Siro, St Mary's Cathedral, The Galleria Vittorio Emanuele II
I booked this hotel based on various reviews and I was pleased to find that I agreed with the excellent reviews. Fantastic helpful reception staff and very pleasant breakfast staff. It was a pleasure watching the friendly expert bar staff prepare cocktails and pour beers properly. Hotel was great, breakfast was great. Location not the best, but ignore that as there is an underground station right outside the hotel, so links to all areas are quick and very easy.
Comment from Hotel Management
Dec 5, 2016 by GENERAL MANAGER., Hotel Management
Dear Guest, we would like to thank you for the time you dedicated to us to share your opinion about your stay in Starhotels Tourist. We appreciate all suggestions, comments and experiences that our guests wish to share, as a way to improve Starhotels' hospitality. We assure you that your comment has been noted and will be taken into consideration. we sincerely hope to have the opportunity of welcoming you to Starhotels Tourist again and to give you a better experience. Kind regards Fabio Renna General manager.
4 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Guest, First of all we would like to thank you for your evaluation regarding Starhotels Tourist, and for the time dedicated to us We hope to have the possibility of welcoming you in Starhotels in the nearest future Kind Regards Fabio Renna - General Manager
5 out of 5
by A verified traveler

Superb Staff

Posted Oct 30, 2016 on Hotels
The room was just OK, the area was rough, but... the staff was EXCELLENT. Metro station just across the street. They helped direct me to the place I needed to visit. They printed out some material I needed for a tour voucher. And they allowed us to leave our car all day while we took our tour without no charge. As friendly as could be, and all spoke excellent English.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest, We sincerely thank you for dedicating some of your personal time to us, we are wery glad to read your kind evaluation about Starhotels Tourist and its staff. I've shared with all my staff your appreciation, we are very happy that you enjoyed your stay with us. We hope to have the possibility to welcome you again in our hotel in the future, thank you again for your time. Fabio Renna - General Manager