OK Hotel. Manager difficult
Posted Dec 1, 2014 on Orbitz
My husband and I stayed at this hotel twice. The first time was by chance. I need a handicap room, and by chance, they had one available when we stopped on our drive to mid-Florida. We thought we might be able to reserve the same room for the return. I found a better price on the web than we had payed as walk-ins and called the hotel to find out if the handicap room was available. He said it was, but to get it, I needed to buy immediately at the higher price from him, or have it requested in my 3rd party reservation. I would not be able to add it if the 3rd party reservation did not specifically request it. Fine. (To get the accommodations request listed on the reservation, use the "chat" option).
He was very disagreeable, gruff and raised his voice to me about trying to reserve through a 3rd party site. This attitude has never happened to me with any hotel. Why would I reserve any hotel if the accessible room is already booked? I need to know. Why do they have contracts with 3rd parties if they are disagreeable to clients who use them? Once reserved, I called again to confirm I needed the handicap room and he was rude again - even though he had asked me to do this step.
I spoke to the check-in person upon arrival, asking who I would have spoken to when calling during the day (the Manager!), and if that person would be there before I checked out. I was able to speak to the manager the following morning. Once again he was disagreeable and raised his voice. He clearly was angry I had booked with a 3rd party vender. When I questioned why he seemed to so angry he really lit into me on how people only thought about money.
We will not stay there again. I really appreciated the walk-in shower, chair and toilet bars which were indispensable for me. The room was adequate. They are refurbishing at the moment so it may be better eventually.
BUT, with a manager like this, I can not imagine they will get many repeat visitors. We never interacted with this man during our first stay. I politely tried to discuss things with him - but his reaction was the same as over the phone. If I owned this hotel, I would be looking for a kinder, more public-oriented manager.