Had a very nice stay during the Matthew evacuation
Posted Oct 14, 2016
The hotel was very nice -- amenities were good. Comfortable beds & the accommodation for our Chihuahua and cat was excellent. The breakfast was nice -- biscuits & sausage gravy, waffles, fresh fruits & juice, hot coffee & tea -- even cold cereal. The exercise room was minimal though & it could use a bench & more dumbbells -- it only had one set of 25lbs, one treadmill, one bicycle machine and one weight machine. The housekeeping staff was excellent, especially Stacy who took care of our room. Only thing was that they need to be sure that they clean under the rim of the toilet bowel, too. The only problem was that the hotel charged us an additional pet fee cause they said that Expedia didn't charge us for it. We paid Expedia the pet $20 a day pet fee for the four nights we stayed. The clerk would not believe me & she refused to look up our Expedia account to verify what I told her. She called her manager who instructed her to charge us the $80. It was a very pleasant day until we checked out and they refused to believe me or even allow me to show them. After we returned to our hurricane damaged home, I was able to call Expedia, who agreed that the agent who booked my reservation had made an error, but they could only issue me a $100 coupon to be used at a future date -- they could not refund me the $80. I was not too happy with that.
Comment from Hotel Management
Oct 19, 2016 by Teresa , Hotel Management
Thank you for the thoughtful feedback you provided. We appreciate the time you took to give us a review. I apologize for any misunderstanding for our pet fees, we do collect them at the hotel level. We are glad to hear Expedia was able to compensate you for the booking error. Thank you for your business.