Ratings based on 631 Verified Reviews

2.6 out of 5
33% of guests recommend
2.6 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from phx black canyon

Posted Jul 12, 2017
They stole my one It was filthy Drug baggies on the ground outside Two people tried to jump me outside by my car The guy in the office Matt is a lunatic who ran my card fir a night he said I didn't owe, then kicked us out Dr not paying - and denied it yes my card was charged Nothing but drug addicts and filth and not fit for anything but! I'm disgusted at the way we were treated and they refuse to return my money this guy needs fired
1 out of 5
by A verified traveler from Las Vegas / Arizona

Terrible Filthy Hotel

Posted May 29, 2017
Filthy room and worst customer service. I would not recommend this Hotel to anybody
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Thank you for taking the time out of your schedule to inform us about your stay. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. Once again my sincere apologies. It is our hope that you will give us another opportunity to serve you.
3 out of 5
by A verified traveler

Posted May 16, 2017 on Hotels
Comment from Hotel Management
Jun 2, 2017
Thank you for your recent feedback regarding our property. We value your opinion.
4 out of 5
Recommended
for Everyone
by A verified traveler

I had a good time

Posted Apr 24, 2017
I had a good time although the neighbor was never annoyed you little bit but overall I had a time
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Thank you for your complimentary review of our Crossland Studios. We really look forward to welcoming you back to the Crossland Studios next year or hopefully sooner.
2 out of 5
by A verified traveler

Crack hotel

Posted Apr 12, 2017 on Hotels
Dirty rooms, blood in one on the walls, hair in the showers and clogged drains, a/c didn't work in some of the rooms, exhaust fan above cook top not working. Locals call it "the crack hotel".
Comment from Hotel Management
Jun 2, 2017
Thank you for your letter expressing the problems you encountered during your stay at Crossland Studios. We sincerely apologize for the substandard condition of your room. At our property, we take great pride in our high standards of cleanliness. Unfortunately, you experienced a time when we obviously did not meet those standards. My hope is that you will allow us another opportunity to serve you.
4 out of 5
by Robin

Posted Apr 10, 2017 on Hotels
the hotel was good, a little noisy from the highway but we knew that it was close to what we wanted.to do.
Comment from Hotel Management
Jun 2, 2017
Thank you for your recent feedback regarding our property. I am glad you enjoyed your stay! We are always happy to read positive reviews.
5 out of 5
by Debra

Spacious family room

Posted Apr 9, 2017 on Hotels
Nice room. Spacious. Has all the necessary amenities. Great room at a great price
Comment from Hotel Management
Jun 2, 2017
Thank you for your recent feedback regarding our property. I am glad you enjoyed your stay! We are always happy to read positive reviews. We hope to see you soon!
1 out of 5
by A verified traveler from Phoenix , az

Over priced and dirty

Posted Apr 5, 2017 on CheapTickets
I. Was told the room was recently remodel the faucet did not work the sink did not flush and there were roaches in the kitchen
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review about your recent stay with us. I'm sorry you found that your suite was not up to Crossland Studios standards. Please know that your concerns have been addressed. We hope you will give us another chance next time you are in Phoenix.
2 out of 5
by A verified traveler from Phoenix Az.

Old hotel need reno. Desprately.

Posted Apr 4, 2017
Smelled musty. It had no drinking water. No wake up call. Dark dinghy.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Thank you for your recent feedback regarding our property. We have recently gone through a renovation. We are working hard to make our guests happy. I hope you will give us another chance when you return to Phoenix.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

You must check out; newly renovated

Posted Apr 3, 2017
Pros: Wood floors through out
Cons: Nothing everything was great
Location: Great location near I-17 and the next exit has everything you need
The young ladies I met at the front desk was very friendly and extremely helpful