Ratings based on 578 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Az

it was okay

Posted Jul 17, 2017
Water pressure was horrible. Elevators were sketchy and hot. Bar took 20 min to get a drink. The walls were dirty and the corner of my bathroom shower had black mold in it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Jul 15, 2017
It was a very relaxing time. Nice swimming pools and a clean private beach
5 out of 5
Recommended
for Everyone
by A verified traveler

I liked the fact that it is close to the beach.

Posted Jul 14, 2017
We loved staying in this hotel. Nice experience. The only thing I would change is to make it an "all inclusive".
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful front beach view

Posted Jul 12, 2017
Only concern was no HOT water!, otherwise everything was all right
3 out of 5
by A verified traveler

Posted Jul 9, 2017
When i booked the room i put 5 person 2 adults and 3 kids, the oldest is 11, then 9 years old and my 7 year old, but when i checked in they suprised me with extra charge for one kid per day because they did not see that i registered 3 kids and they told me do you want to pay the extra? Of course i was going, i had my plans and my kids were excited to be there.... i wish i could said no im not paying but i was coming from a 3 hr drive, because i live in san luis az, for me it was like fraud, and they do it to everybody my friend was there a week after and the same thing happened to her! Her name is marisol barron and miguel barron
4 out of 5
Recommended
for Everyone
by A verified traveler from Chandler, AZ

Nice on the beach hotel

Posted Jul 9, 2017
Was very satisfied with my stay. Would definitely be back. Room I405 had everything to make my stay comfortable. Love the fact that the port was so close, I was able to go buy seafood and cook daily . Seafood is very cheap there. At check out there was a little delay, Francisco a front desk receptionist however helped to make it smooth. Will definitely be back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant place to stay.

Posted Jul 6, 2017
Excellent Hotel, love this place, next time we will have to try the 1st floor
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Great stay. The room was clean. The whole family had fun.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice,clean, hotel large balcony and large rooms

Posted Jun 27, 2017
Had good time with family, enjoyed lazy river and pool with grand child, they loved this place.
4 out of 5
Recommended
for Everyone
by A verified traveler from CALIFORNIA

No air conditioning in room,

Posted Jun 26, 2017
Pros: Staff was friendly and helpful
Cons: More restautrants
Location: Easy to get around resort and nearby town
Not enough restaurants. Air conditioner malfunctioned, so we had a terrible night.