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Reviews of Protea Hotel by Marriott Cape Town Durbanville

3 out of 5
Protea Hotel by Marriott Cape Town Durbanville
99 Jip de Jager Drive, Bellville, Cape Town, Western Cape

Reviews

8.2

Very Good

Rating 10 - Excellent. 36 out of 83 reviews" "
Rating 8 - Good. 28 out of 83 reviews" "
Rating 6 - Okay. 11 out of 83 reviews" "
Rating 4 - Poor. 3 out of 83 reviews" "
Rating 2 - Terrible. 5 out of 83 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Giselle

Stayed 7 nights in Dec 2023

8/10 Good

Aidan

Stayed 4 nights in Dec 2023

10/10 Excellent

Lakshmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Njeri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, homely and beautiful hotel away from the hustles and bustles of the city. Staff are warm and caring. Rooms are the perfect size for a vacation.
Stayed 7 nights in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Jacobus

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

B

Stayed 1 night in Sep 2023
Response from Ricky on Oct 24, 2023
HiThank you for your positive all feedback is highly appreciated.

10/10 Excellent

CHANIKA

Stayed 1 night in Sep 2023
Response from Ricky on Oct 24, 2023
Hi ChanikaThank you for taking the time to rate our hotel, all feedback is highly appreciated

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Jacobus

Disliked: Staff & service
Terrible
Stayed 1 night in May 2023

8/10 Good

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pleasant. Our book out time was 11am. We were down in the restaurant for breakfast when a housekeeper entered our room while we were downstairs for breakfast. All our belongings were still inside. Unfortunately someone helped themselves to the Lindt chocolates that my kids bought for my husband. The new stack of linen were left on the counter. I was with the understanding that the cleaning will happen after 11am, once we book out. Also the couch had a sweaty odour. We did not use the safe but the door could not close. Kindly keep in mind when the next people make a booking.
Stayed 1 night in Nov 2022

4/10 Poor

Richie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2022

8/10 Good

Aidan

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

S M

Business traveler
Liked: Property conditions & facilities, room comfort
Great stay
Clean and great service.
Stayed 2 nights in Sep 2022

10/10 Excellent

JP

Stayed 1 night in Jul 2022

6/10 Okay

Louisa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC did not work. We booked a double room with a king size bed and was made to climb 5 sets of stairs to stay in an apartment with no cooling.
Stayed 1 night in Mar 2022
Response from Nicole Williams on Jul 13, 2022
Dear Louisa, Thank you for your constructive review and sincerest apologies for the inconvenience caused during your stay with the Aircon Issues. We will highlight your review to the Maintenance TEAM in order to ensure this does not happen again and is rectified. Kind Regards Protea Hotel Durbanville Management Team

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. A few things though...
Good stay. The hotel room (loft apartment) was comfortable, well located and well equipped. A few criticisms: Breakfast was a little repetitive/bland Was charged extra for certain utensils, but they were a random selection and a waste of money The swimming pool was green. Instead of cleaning it, the cover was just put on it.
Stayed 9 nights in Jan 2022

8/10 Good

Petra

Business traveler
Liked: Property conditions & facilities
Good Three star Hotel
The check-in took some time, however the hotel was busy. Breakfast was not too bad. Would have liked a wider selection of pastries or croissants. The toaster also needed a bit of an upgrade. Bed and linen was comfortable and our room was clean.
Stayed 1 night in Nov 2021

10/10 Excellent

Fundiswa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Callum

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

A M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All excellent, no problems.
Stayed 1 night in Sep 2020

6/10 Okay

Julia

Business traveler
Liked: Staff & service
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with partner
We could not go as was denied boarding the aircraft. We tried to cancel booking and couldn’t. Never got to Cape Town.
Stayed 2 nights in Oct 2019

6/10 Okay

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly at check in, but we never got the crib requested. The baby had to sleep in a king bed with his parents. It was a rough night!
Stayed 1 night in Jul 2019

8/10 Good

Kurt

Liked: Property conditions & facilities, room comfort
Protea Dubanville - Nice
2 Night stay for a funeral in Durbanville
Stayed 3 nights in May 2019
Response from Patrick Fortuin on Aug 1, 2019
Dear Kurt, We are delighted to have been your chosen Protea Hotel by Marriott Durbanville during your recent stay in Cape Town. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel Cape Town Durbanville and we hope you choose to create more memories with us whenever your travels bring you back to Cape Town. Sincerely, Patrick Fortuin Rooms Division Manager rooms@phdurbanville.com 021 913 9256

10/10 Excellent

Somakanthie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

8/10 Good

Nomfundo

Lovely stay
The hotel reception staff were welcome and friendly. The rooms are lovely and spacious.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Albert on Jun 29, 2018
Dear Guest GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the on-line survey during your stay with us. We were delighted to receive your commendations. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Protea Hotel by Marriott Durbanville and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future. Kind regards Albert Smit General Manager

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Iemraan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Tammy van

Liked: Staff & service, property conditions & facilities, room comfort
Very pleased!
I am particularly impressed with this hotel, it wasn’t the most new or clean however, all the staff were so friendly. Mr.Linda at the front desk went out of his way to sort out our reservation, hotels.com messed it up and he (Marriott) saved it. Ms. Rousse in the dining room was lovely, friendly and efficient all at the same time. Overall the room could have been a little cleaner, however all the staff (every one we encountered) were so amazing. Will stay again. For sure!
Stayed 3 nights in Jan 2018
Response from PHD on Feb 15, 2018
Dear valued GUEST, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town Durbanville. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town Durbanville and we hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, Albert Smit General Manager Kind Regards gm@phdurbanville.com +27 21 913 9256

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Protea hotel Durbanville absolutely brilliant and accommodating to the extreme, hotels.com not very good.
Stayed 4 nights in Sep 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay. Very friendly and helpful staff
Stayed 3 nights in Aug 2017

10/10 Excellent

ruth pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff very welcoming excellent customer service
From the moment we checked in Dane made sure some one met us at the entrance took our luggage went out of his way to call and find tickets to Robben island for us I can't say enough about this place we left our safe open with a lot of money and no one touched anything. My friend forgot her passport at the hotel and the hotel staff flew to the airport to bring the passport to make sure we don't miss our flight. The best customer service I have ever probably will ever receive. Thank you!
Response from Albert Smit on Apr 18, 2017
Dear Ruth, Trust all is well? Thank you for your feedback, we are elated that you enjoyed your stay! The entire TEAM looks forward to welcoming you back in the near future. Kind Regards Albert Smit General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great breakfast!
Response from Albert Smit on Mar 30, 2017
Dear Michael, Trust all is well? Thank you for taking the time to review Protea Hotel by Marriott Durbanville. Kind Regards Albert Smit General Manager

6/10 Okay

Mthembi

Liked: Cleanliness, room comfort
Good
It was good, but breakfast menu was never changed during duration of my stay. They must also make big hot boiling water for tea or coffee instead of using small jugs.
Response from General Manager on Feb 1, 2017
Dear Mthembi, Thank you for taking the time to review Protea Hotel by Marriott Durbanville. We look forward to welcoming you back in the near future. Kind Regards Albert Smit General Manager

8/10 Good

Nandipha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was fantastic will surely come back with my siblings next time..
Response from General Manager on Feb 2, 2017
Dear Nandipha, We look forward to welcoming you back! Kind Regards Albert Smit General Manager

8/10 Good

Penelope

Liked: Staff & service, property conditions & facilities, room comfort
Our stay was great. Although our apartment was not as clean as expected as the days went by. On the first day it was perfectly clean.
Response from General Manager on Jan 9, 2017
Dear Valued GUEST, Thank you for taking the time to review our Hotel and highlighting the discrepancies you experienced. We will pass this onto the TEAM in order to ensure this does not materialise again. Kind Regards Albert Smit General Manager

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious and relaxing
All good
Response from General Manager on Jan 9, 2017
Dear Valued GUEST, Thank you for your review, we are glad you enjoyed your stay. Kind Regards Albert Smit General Manager

4/10 Poor

Avigdhor

Disliked: Cleanliness, staff & service, room comfort
Response from General Manager on Jan 9, 2017
Dear Avigdhor, Thank you for your review, could you pleased advise where we fell short and how we can improve in order to gain 5 star service. Kind Regards Albert Smit General Manager

10/10 Excellent

CJ, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel in a Great Area. We loved the Family apartment. Two Adults and 2 Kids lived there in comfort.
Response from General Manager on Jan 9, 2017
Dear CJ, Thank you for taking the time to review Protea Hotel by Marriott Durbanville, We look forward to welcoming you back when your travels brings you to Cape Town. Kind Regards Albert Smit General Manager

6/10 Okay

Donovan, Johannesburg

Disliked: Cleanliness, property conditions & facilities
Protea hotel Durbanville
The room was not ready when we arrived at 14h00. There was no bottles of water or a mini bar in the room and the air con did not work properly. The coffee and milk was not replenished daily.
Response from General Manager on Jan 9, 2017
Dear Donovan, Thank you for your constructive review and sincerest apologies for the inconvenience caused during your stay. We will highlight your review to the TEAM in order to ensure this does not materialize again. Kind Regards Albert Smit General Manager

10/10 Excellent

Nobulali, Port Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did their best. It is a perfect place to be.
I am very happy that I chose Protea Hotel for our holidays. It was refreshing ,clean and a good experience in my life. Everybody was kind and helpful,not to mention their breakfast. Everything was just perfect. Thank to everyone.
Response from General Manager on Jan 9, 2017
Dear Nobulali, Thank you for your great review, we look forward to welcoming you back! Kind Regards Albert Smit General Manager

6/10 Okay

Gerd, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little disappointing maybe....
No globe in the bedside table and allthough reported was not attended to! Why do Protea build a Hotel without a lift? Quality of the room coffee.....Ricofee in an upmarket Hotel? nonono
Response from General Manager on Jan 9, 2017
Dear Gerd, Thank you for bringing this to our attention, please accept our sincerest apologies for the inconvenience you received. Kind Regards Albert Smit General Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not value for money
Reception staff were excellent and extremely helpful. Hotel was noisy and loud music played in the corridors. Room was spacious but was well used. Towels were hard and had zero fluff on them. Breakfast area was dark and dated. Food quality was solid. In terms of price for facilities; this is NOT a value for money hotel.
Response from Albert Smit on Oct 14, 2015
Dear Valued GUEST, We at Protea Hotel Durbanville would like to thank you for your feedback and highlighting areas we can work on to exceed your expectation. Kind Regards Albert Smit

8/10 Good

Rainer, Johannesburg

Liked: Cleanliness, property conditions & facilities, room comfort
Business Trip to Cape Town
Business Tip to Cape Town. The Hotel is great located for my needs. Unfortunately first morning there was no hot water, staff tried though to sort the problem out, which they did, but too late in the morning so only could shower cold. Overall a good hotel,value for money.
Response from Albert Smit on Jan 9, 2016
Dear Rainer, Thank you for your review and apologies for the inconvenience, we are glad you enjoyed your overall stay. Kind Regards Albert Smit General Magers

10/10 Excellent

Happie, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and comfy stay:-)
Me and my family had a great time at this hotel, we will definitely be coming back here, staff was very helpful and lovely.
Response from General Manager on Jan 9, 2017
Dear Happie, Thank you for your kind review, we look forward to welcoming you back on your return stay. Kind Regards Albert Smit General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Comfortable hotel, one gripe!
Nice hotel, but the blinds rather than curtains prevent any sort of sleep in with far too much light in the room. Such a shame as it would be the deciding factor in staying again.
Response from Albert Smit on Oct 14, 2015
Dear GUEST, Thank you for your feedback, we have addressed the situation regarding the light in the room and you can be assured that it has been resolved. forward to welcoming you through our doors again Albert Smit General Manager