Front of property

Reviews of Budget Inn - Falls Church

2.5 out of 5
Budget Inn - Falls Church
7155 Lee Highway, Falls Church, VA

Reviews

5.0
Rating 10 - Excellent. 32 out of 296 reviews" "
Rating 8 - Good. 39 out of 296 reviews" "
Rating 6 - Okay. 56 out of 296 reviews" "
Rating 4 - Poor. 82 out of 296 reviews" "
Rating 2 - Terrible. 87 out of 296 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

4.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Lee

Business traveler
Liked: Staff & service, property conditions & facilities
Good stay overall.
Stayed 7 nights in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Lee,Thanks for the stay and great feedback. We're glad to hear that you had a good stay overall! Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

2/10 Terrible

Kelly

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Kelly,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are valuable to us, and we will use them to improve our services for future guests.Sincerely,Hotel Manager

6/10 Okay

John

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear John,Thank you for taking the time to share your feedback. We're glad you chose to stay with us. We're committed to continuously improving our guests' experiences, so your rating and comments are valuable to us. If there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 Terrible

John

Disliked: Property conditions & facilities
The room was so disgusting I checked out immediately.
Stayed 3 nights in Feb 2024
Response from Hotel manager on Feb 20, 2024
Dear Guest,We're truly sorry to hear about your disappointing experience.Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations during your stay. We take cleanliness and the condition of our rooms very seriously, and we will address this issue immediately to ensure it does not happen again. We apologize for any inconvenience this may have caused and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel manager on Jan 1, 2024
Dear Guest,Thank you for giving us a perfect 10 out of 10 rating on Hotels.com! We're delighted to know that you had an exceptional experience during your stay. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another outstanding visit in the future.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service by Erick!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Anthony,Thank you for your feedback. We are thrilled to hear that you had a wonderful experience with Erick's service during your stay at our hotel! We take pride in delivering exceptional service to our guests and it's fantastic to know that Erick made your stay memorable. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Danny

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Promises Should Be Kept
Despite having a good stay, I was promised a refund for days I was not going to be staying. However, they never came through with the money. Are they so greedy that they cannot refund money after promising to refund it. I would not recommend this place to anyone. However, if they do come through with their promise, I will consider giving them a higher rating.
Stayed 6 nights in Sep 2023
Response from Hotel manager on Oct 12, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Seid

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Hotel manager on Oct 11, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

barry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Call them direct and $$$$ big
Stayed 1 night in Aug 2023
Response from Hotel manager on Oct 11, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and safe neighborhood. The staff is professional and attentive to detail. This is a great property and an excellent value for the money. I never wanted to leave.
Stayed 4 nights in Jul 2023

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atencion al llegar
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, nicely-managed property. The location is ideal.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great Value, Location
Great value for the location (walking distance to shopping and dining). Very friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price. Nice staff.
Stayed 1 night in Jul 2023

2/10 Terrible

Qays

The place was stinky and too costly as we can get same room for $25.
Stayed 1 night in Jun 2023

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Nicholas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in was difficult as they did t have my reservation number just the email. They said I would have to cancel through Expedia then book it with them directly. (Got it worked out after I contacted Expedia myself. ) The room is in like a basement of a small house in the back of the hotel.... It was really dirty.
Stayed 1 night in Jun 2023

4/10 Poor

Howard, kendall Parj

Traveled with family
Liked: Staff & service, property conditions & facilities
They only had smoking rooms available. Neither my wife or I smoke and don't like the smell. Fortunately we only stayed one night. The clerk who checked us in was friendly and tried to find another room, but there were no non-smoking rooms, he said.
Stayed 1 night in Jun 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!! Great night
Stayed 1 night in Jun 2023

8/10 Good

Jhony

Stayed 1 night in Jun 2023

6/10 Okay

Rhonda

Disliked: Property conditions & facilities
I didn't feel safe in the property and it truly is no frills. I appreciate the lodging for the night, but not again.

4/10 Poor

Xuan

Stayed 1 night in May 2023

10/10 Excellent

Jose

Liked: Property conditions & facilities
Great place,
Stayed 1 night in May 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
Stayed 1 night in May 2023

2/10 Terrible

Ricardo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unsafe place. People around the room All! night!
Stayed 1 night in May 2023

2/10 Terrible

Mulugeta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 2 nights in Apr 2023

2/10 Terrible

Shrenik

Disliked: Cleanliness, staff & service, property conditions & facilities
Smoke smell Ac not working
Stayed 1 night in Apr 2023

4/10 Poor

Cheng

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a standard room with King size bed. The room is located at the back of the Inn and it is at a basement level, which is hard to find. The moment when we entered the room, it was terrible at the first impression! 1. The carpet was uncleaned and there still was dirt on it. 2. Some unknown hair was found on the blanket. 3. there was a gap between the door the the wall when we closed the door. And we could hear the sounds of wind when standing behind the door. 4. No hair dryer (which is still fair for an Inn). What surprised us is there was no toothbrush and toothpaste prepared for us. 5. they did not even have slippers prepared for us!I don't understand how they think we will take a shower. By wearing our own shoes? Finally, we think the room was not worthy for its price which was over $100 per night. The only thing that made us comfort is that the staff was friendly.
Stayed 1 night in Apr 2023

2/10 Terrible

Roberto

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet, clean property with comfortable bed.Set back off main street. Easy access from metro by bus or car with plenty of ample parking. Nice selection of restaurants all around the motel. I especially liked the Bolivian one right next door. Very friendly staff. Good value for the price.
Stayed 2 nights in Mar 2023

2/10 Terrible

Roberto

Traveled with group
Disliked: Staff & service, property conditions & facilities
Compleint about service
My check out time was 11 am At 10.15 am I was ready to go into shower contractors open door bronging a new matress saying they can not wait Also cleaning crew enter after them I can not tolerate this manner
Stayed 1 night in Mar 2023

8/10 Good

Harry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just weekend away from 🏠
It's very convenient for everything room need to update some outlets for guests I like the place
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a place I would recommend.
Room was in severe disrepair. The floor is uneven, so much so that the furniture had 2x4’s under the front to keep them level. The carpet looks like there was years of buildup or just had a lot of stains over the years. The plastic pillows are not comfortable. Plus there is constant noise all night outside and from neighbors below or nextdoor. The most disturbing stay I’ve had in falls church.
Stayed 1 night in Dec 2022

10/10 Excellent

Tranzle

4/10 Poor

Latish

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked a last minute room for my husband who had to take an emergency trip to this town. He only needed to stay a night but the room was so dirty he couldn’t take a shower and he saw a cockroach crawling on the television.
Stayed 1 night in Dec 2022

6/10 Okay

Santiago

Liked: Cleanliness, property conditions & facilities, room comfort
Extra fee
Was charged extra because they only had double rooms and on my reservation I had requested a king.
Stayed 1 night in Nov 2022

4/10 Poor

Praveen Kumar

Disliked: Amenities, property conditions & facilities

4/10 Poor

Amani

Stayed 2 nights in Nov 2022

2/10 Terrible

Djibril

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Rekik

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Room service walked in while packing to check out, and stripped the bed while still in the room. Just a little after 11:00am.
Stayed 1 night in Nov 2022

10/10 Excellent

Amman haider

Stayed 1 night in Nov 2022

6/10 Okay

Susan

Stayed 1 night in Oct 2022

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean and comfortable
Room comfortable and clean. Smelled okay. Bathroom clean. There was nobody to check out with in the morning however. So I left my room key underneath I slid it inside the window
Stayed 1 night in Aug 2022

6/10 Okay

Robert

Traveled with group
Disliked: Cleanliness
Stayed 2 nights in May 2022

4/10 Poor

jon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Michael, NJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Good location and easy to access highways
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2020

2/10 Terrible

Ron, Falls Church Va

Disliked: Cleanliness, staff & service, property conditions & facilities
My room had water damage over the entire ceiling, the bathroom had mold, the window curtain had holes in it and the room smells horrible. When I asked to switch rooms, they wouldn’t do it. When I complained at check out, I didn’t even receive a apology. All of the furniture is old, the room looks nothing like the advertisement. I have photos also
Stayed 2 nights in Jun 2020