Lobby sitting area

Reviews of Comfort Inn & Suites Airport Dulles - Gateway

2.5 out of 5
Comfort Inn & Suites Airport Dulles - Gateway
45515 Dulles Plz, Sterling, VA

Reviews

7.4

Good

Rating 10 - Excellent. 289 out of 1004 reviews" "
Rating 8 - Good. 350 out of 1004 reviews" "
Rating 6 - Okay. 177 out of 1004 reviews" "
Rating 4 - Poor. 99 out of 1004 reviews" "
Rating 2 - Terrible. 89 out of 1004 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mostafa

Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was 👍
Stayed 1 night in Mar 2024

6/10 Okay

Li

Business traveler
Liked: Cleanliness, staff & service, amenities
Good price, but the area around the property is not very good. No sidewalk or trial to take a walk.
Stayed 4 nights in Mar 2024

4/10 Poor

Anwar

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like this property at all. Internet was good, breakfast was average. Room was ok.
Stayed 1 night in Mar 2024

10/10 Excellent

Freddy

Business traveler, Traveled with family
Was there for just 6 hours due to weather conditions ! Place was comfortable and lived upto our expectations ! Parking and the potholes were an issue ! All else was excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Kim, Ashburn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, easy access to Dulles Airport. Worked great forbus.
Stayed 1 night in Feb 2024

2/10 Terrible

Sithira

Stayed 2 nights in Feb 2024

4/10 Poor

Doris

Disliked: Cleanliness, property conditions & facilities
The bathroom needs to be fixed, shawer wasn't working, i complained, he give me another key to move out, and the key didn't work, i end up starting in the room without a shawer, i think the bathroom needs an update
Stayed 1 night in Jan 2024

8/10 Good

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Sonj

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was shabby and the breakfast eggs were cold. Shower was cold and it never got warm.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gulay

10/10 Excellent

Jeremy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
concerned at lack of refrigerator
Stayed 2 nights in Nov 2023

10/10 Excellent

Suzanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Recommend
The room was very spacious and clean. Location was great. The towels were not the best and the bathtub was extremely noisy when stepping on almost felt as if it would fall through the floor. But that is the only criticism I have otherwise great stay
Stayed 2 nights in Nov 2023

2/10 Terrible

Lakiesha

Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in at 5:30 the maid was still cleaning the room 314 and it wasn't ready. I received another room on the second floor. There was someone staying in that room. After about a half hour I finally got a room.
Stayed 1 night in Nov 2023

8/10 Good

Joseph, BAY SHORE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young man at desk (7pm) very pleasant and helpful
Stayed 1 night in Oct 2023

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

moazzam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a mouse in the room
Stayed 1 night in Oct 2023

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with everything!
Stayed 1 night in Oct 2023

6/10 Okay

Courtney

Stayed 1 night in Oct 2023

8/10 Good

Rudy

Stayed 1 night in Oct 2023

2/10 Terrible

Bonnie

Stayed 1 night in Sep 2023

10/10 Excellent

English

Liked: Cleanliness
Good job
Stayed 1 night in Sep 2023

4/10 Poor

Emmalene

Disliked: Cleanliness, amenities, property conditions & facilities
There’s rooms on the 1st floor that is very junky. The attendant first gave me a key next door to the room that is used to store furniture and all sorts of things. The carpet is worn and some of the rooms on 1st floor is in terrible condition.
Stayed 1 night in Sep 2023

8/10 Good

LEELA

Good
Stayed 1 night in Sep 2023

10/10 Excellent

Calilia, philadelphia

Stayed 1 night in Sep 2023

8/10 Good

pruthvi kumar reddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator smells bad and vicinity around motel outside is not clean
Stayed 1 night in Sep 2023

8/10 Good

Tahmina

Stayed 1 night in Sep 2023

10/10 Excellent

jhon

Stayed 1 night in Aug 2023

8/10 Good

Hani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for IAD airport.
Stayed 1 night in Aug 2023

8/10 Good

Derek

Stayed 1 night in Aug 2023

4/10 Poor

Beth

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was “tired”. Carpet was dirty, bathroom light fan in our room had a loud high pitch sound. Shuttle bus interior was dirty. Definitely could use some TLC.
Stayed 1 night in Jul 2023

6/10 Okay

Kelley, McGraw

Stayed 1 night in Jul 2023

10/10 Excellent

Vicente

Stayed 1 night in Jul 2023

10/10 Excellent

Grace T.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean room. There was a desk with chair where my husand needed to work. Also loveseat as well as a cushioned window seat w/ wedge pillow. And frig with small freezer compartment (like 1950 refrigerators but I haven't seen in small modern friges). Our room was so quick, 201 at the end of hall. And nice view out windows, looking thru trees at parking lot. So much nicer than we expected. And a very nice breakfast. Will recommend to friends.
Stayed 1 night in Jun 2023

10/10 Excellent

Olayiwola

Stayed 1 night in Jun 2023

8/10 Good

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Margaret S

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good checking service and neat rooms
Stayed 1 night in Jun 2023

2/10 Terrible

AYMAN

Disliked: Cleanliness, staff & service, property conditions & facilities
This is one of the worst facilities I have ever seen. From the entrance you smell the smoke every where. AC are old and extremely noisy. It is a rat house and I am very unsatisfied because I could not sleep from the noise all night. Do yourself a favor and don’t even think being there. Very sorry.
Stayed 1 night in Jun 2023

10/10 Excellent

Enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Gene

Stayed 1 night in Jun 2023

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2023

6/10 Okay

Joyce

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was very convenient to Dulles, but the hotel is unkempt and one of the exit doors didn't have a handle. The carpet is dirty and needs replaced.
Stayed 1 night in May 2023

10/10 Excellent

Roddney

Liked: Cleanliness, staff & service, property conditions & facilities
7-minute drive to Dullas Airport. Sheetz fresh-made food and taco vender nearby. Tasty cheese omelets provided in free breakfast buffet.
Stayed 2 nights in Jun 2023

6/10 Okay

Balaji

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Smoke smell at the lobby and entrance of the property. Room size is smaller than in the picture.
Stayed 1 night in Jun 2023

8/10 Good

Krishna

Traveled with family
Liked: Cleanliness, staff & service
Room is clean and comfortable. Mattresses are old & need to be replaced. Shuttle service & free self parking are nice. Breakfast options are good. Lobby is smelling like smoke though rooms do not have that smell.

2/10 Terrible

david

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t expect much
Upon arrival the lobby smelled like someone had been smoking all day. Our original room on the first floor had such a strong smoke smell that we asked to be moved to another room. We could hear people walking around all night and that room smelled as well. We were using the room to start in the area for a softball tournament but after we realized that we would not get rest, decided to just pack up at 4am and go somewhere more comfortable.
Stayed 1 night in May 2023