Seasonal outdoor pool

Reviews of Comfort Inn University Center

2.5 out of 5
Comfort Inn University Center
11180 Fairfax Blvd., Fairfax, VA

Reviews

7.8

Good

Rating 10 - Excellent. 348 out of 1002 reviews" "
Rating 8 - Good. 353 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 88 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nicolas

Disliked: Cleanliness, amenities, property conditions & facilities
Bed Bugs
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
Thank you for the feed back, we inspected the room and had pest control check in the room and found no evidence of bed bugs.

10/10 Excellent

Nancy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for staying with us we appreciate you taking the time to rate your stay. We hope you will stay with us again the next time you come to Fairfax.

8/10 Good

Therese

Liked: Cleanliness, staff & service
It was just as I expected from Comfort Inn, but lacking in a few areas: we were first put in a room that smelled pretty at first, but less than a minute later, that pretty smell was noticeably strong even after I opened the window. I would probably have a migraine after an hour! The check in person put us in another room, no problem whatsoever. Our new room didn’t have a switch for the lights when you walked in, just for the entry. So we had to walk in the dark to figure out how to turn the other lights on! Once that was solved, it just became normal every night we walked in! The next morning, as we were coming down for breakfast, the elevator got stuck! We were amazed at how quickly the staff handled the situation, got us out of there within 5 minutes! The staff is super, super nice, we loved the breakfast lady who is always so friendly and helpful. But Comfort Inn needs to step up and give this hotel some TLC.
Stayed 7 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Dear Ms. MeyerThank you for taking the time to let us know about your stay we appreciate you doing so. We wish you all the best in your future travels.

10/10 Excellent

Kelly

Clean environment
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Dear Kellythank you for staying with us and for taking the time to rate your stay we hope you will stay with us again the next time you come to Fairfax. We wish you the best in your future travels.

10/10 Excellent

Ashley

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. I will say, expedia still says theyre pet friendly. I was very disappointed when i got there and they were not pet friendly and non refundable. Made me feel like i was incompetent and i was embarassed.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 1, 2024
Thank you for staying with us we appreciate the feedback we will get the online information corrected. We hope your return trip home was a pleasant one and we wish you the best in your future travels

8/10 Good

Celeste

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property. Rooms are spacious, updated and clean. Our room had a kitchenette w/ stove & oven. Available upon request are pots, pans or dishes. (Not a complaint, just FYI). Breakfast had eggs (scramble & hard-boil), sausage, waffles, yogurt and more. My only complaint is the Indoor pool is not heated.
Response from Guest Services on Jan 29, 2024
Thank you for stay with us we appreciate you taking the time to let us know about your stay, we applicate your feedback, we wish you the best in all your future travels

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for rating your stay and for choosing to stay with us, we wish you the best in your future travels.

10/10 Excellent

Sai Babu

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 26, 2023
Thank you for choosing to stay with us we appreciate you taking the time to rate your stay, we wish you the best in your future travels

8/10 Good

Jane

Liked: Cleanliness, staff & service
A nice hotel, nothing fancy but well located in Fairfax City.
Stayed 2 nights in Nov 2023
Response from Guest Services on Dec 1, 2023
Hello JaneThank you for choosing to stay with us and for giving feedback on your stay, we hope you stay with us again the next time you are in Fairfax

8/10 Good

Dawud

Traveled with family
Friendly staff. Facilities a little outdated. Pool wasn't open.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 6, 2023
HelloOur pool is open from 12 noon to 9pm so we are a little confused by you saying it was not open. Good luck in your future travels

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful area
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 2, 2023
Hello Kimberly, Thank you for choosing to stay with us and we appreciate you taking the time to rate your stay. We wish you the best in your future travels

6/10 Okay

David

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Drinking water and cleaning isn't good. Smells bad in the Drinking water pipe.
Stayed 3 nights in Oct 2023
Response from Guest Services on Nov 2, 2023
Hello David, thank you for your feedback we will certainly share your comments with the staff. We hope your return trip home was a pleasant one and we wish you the best in all your future travels.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 26, 2023
Thank you very much for staying with us, we appreciate you taking the time to give feedback, we wish you the best in your future travels.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 20, 2023
Thank you for staying with us and for rating your stay and giving feedback. We wish you the best in your future travels.

2/10 Terrible

Julianne

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All of the room windows at this property do not lock. I was on the 2nd floor and did not feel safe. The front desk representative was very kind and moved me to a room on a higher floor, but I would not recommend this property for solo travelers.
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 12, 2023
We appreciate the feedback, good luck in your future travels.

6/10 Okay

Pedro

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 10, 2023
Thank you for staying with us and for giving feedback, we wish you the best in your future travels.

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 9, 2023
Thank you for staying with us and for your kind and generous rating. We hope that you will stay with us again in the future. we wish you the best in your future travels.

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Nice hotel, convenient to the NOVA area
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 28, 2023
Hello Christopherthank you for staying with us and for taking the time to let us know about your stay. We wish you the best in your future travels.

10/10 Excellent

Vichate

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly
Stayed 3 nights in Jun 2023
Response from Guest Services on Jul 1, 2023
Thank you for staying with us and for taking the time to give feedback, we wish you the very best in all your future travels.

8/10 Good

Janet

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Pros: Quiet room and comfortable bed. Good nights sleep. Nice staff. AC worried well. Cons: Chemical Smell of cleaning products overwhelming when we arrived. Weirdly low sink and toilet. No coffee for coffee maker. Sticky floor in bathroom. Overall good for what we needed but not if you had to spend a lot of time in room.
Stayed 2 nights in Jun 2023
Response from Guest Services on Jul 1, 2023
Thank you for your feedback, we will certainly try to get better with the chemicals smell, and make sure housekeeping does not over do the chemicals on the bathroom floor so they will not be sticky, some times they go over and not add the proper amount of water thinking the more chemicals the cleaner it is so we are truly sorry about that. We wish you the best in your future travels

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
The first room I was assigned had inadequate AC running so I was moved to a second room. In the second room the hairdryer was not functioning so they gave me a key card to an empty room and I used the hair dryer in that room. I found that unusual so made sure I did not leave any hair in that second room since it would probably not be cleaned again before another guest was placed in it. The rooms were clean and quiet and the beds comfortable. Both the night and daytime staff I interacted with were polite and helpful. Good breakfast options.
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 28, 2023
Thank you for your feedback, we are sorry the circuit on the hairdryer in the room you were in did not reset, your assumption about the second room not being cleaned is wrong, we do not use a room even if someone goes in to see it, the room is put out of service and the next day the re clean the bathroom and replace the towels, we will certainly share your feedback with the staff and thank you for your kind words on staff,. we wish you the best in your future travels.

8/10 Good

Amanda

Stayed 2 nights in Jun 2023
Response from Guest Services on Jun 26, 2023
Thank you for staying with us and for taking the time to rate your stay we wish you the best in your future travels.

10/10 Excellent

anji

Liked: Cleanliness
Everything was fine except for bathroom sink was way too low and I'm not that tall and I had to bend down so much to wash my face.
Stayed 5 nights in Jun 2023
Response from Guest Services on Jun 25, 2023
Hello Anji, thank you for staying with us and for rating your stay we truly appreciate you taking the time to do so. We hope that you will stay with us again the next time you are in Fairfax and we wish you the best in all your future travels.

4/10 Poor

IBRAHIM, holmdel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
expensive considering services
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 23, 2023
Hello, thank you for your freed back, the Fairfax area is expensive, we are a limited service hotel as are all Comfort hotels, our prices are lower than the other limited service hotels in the area like Courtyard which is 50 to 70 dollars higher and the Full service hotels are 80 to 130 dollars higher than us. Good luck in your future travels.

10/10 Excellent

Jimmie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall sensible value convenient to shopping, travel and cool attractions saddened that the inn don't offer fitness room.
Stayed 3 nights in Jun 2023
Response from Guest Services on Jun 19, 2023
Hello Jimmiethank you for the feedback, we appreciate you taking the time to do so and for your generous rating. Our hotel does have a fitness center off the main lobby kind of hidden by the gift shop it is next stairs in the lobby. We wish you the very best in your future travels.

10/10 Excellent

Vincent

Stayed 3 nights in Jun 2023
Response from Guest Services on Jul 5, 2023
Thank you Vincent for choosing to stay with us and for rating your stay we appreciate you taking the time to do so, we hope you will stay with us again the next time you are in Fairfax, we wish you the best in your future travels.

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service
This is a very clean hotel with very helpful and polite staff. There is a great supermarket, 7-11, Wendy's, and gas station within easy walking distance. The only real downside is the fitness room...very small and outdated, and it needs to be wiped down more often.
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 14, 2023
Hello Thank you for choosing to stay with us and for taking the time to rate your stay, we hope that you will stay with us again the next time you are in Fairfax and we wish you all the best in your future travels.

10/10 Excellent

Jose

Stayed 3 nights in Jun 2023
Response from Guest Services on Jun 14, 2023
Hello Thank you for choosing to stay with us and for taking the time to rate your stay, we hope that you will stay with us again the next time you are in Fairfax and we wish you all the best in your future travels.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 7, 2023
Thank you for staying with us we appreciate you taking the time to give feedback. We wish you the best in your future travels

4/10 Poor

Lindsay

Stayed 1 night in Jun 2023
Response from Guest Services on Jun 7, 2023
Thank you for staying with us and for giving feedback, we wish you the best in your future travels

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service
As presented and expected
Stayed 1 night in May 2023
Response from Guest Services on Jun 2, 2023
Thank you Jody for letting us know about your stay, we appreciate you taking the time to do so, We hope you will stay with us again the next time you are in Fairfax. We wish you the best in all your future travels

10/10 Excellent

Larry

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nicer than usual. They spiffed up the place.
Stayed 1 night in May 2023
Response from Guest Services on May 22, 2023
Dear Larry, thank you so much for choosing to stay with us and for taking the time to rate your stay, we truly appreciate your business and your kind words and rating. We hope you will stay with us again the next time you are in Fairfax

6/10 Okay

Jeanette

Traveled with partner
The hotel needs updating in areas. The carpet could stand to be replaced in the room.
Stayed 1 night in May 2023
Response from Guest Services on May 11, 2023
thank you for the feedback, we wish you the best in your future travels.

8/10 Good

Antonio

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Services on May 7, 2023
Thank you for choosing to stay with us and for rating your stay we appreciate you taking the time to do so. We wish you the best in your future travels

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. 7 eleven 1 minute walking distance
Stayed 1 night in Apr 2023
Response from Guest Services on Apr 25, 2023
Thank you for staying with us we appreciate you taking the time to rate your stay.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Services on Mar 31, 2023
Thank you James for choosing to stay with us and for rating your stay we appreciate you taking the time to do so. We wish you the best in your future travels

8/10 Good

Theresa

Liked: Cleanliness
Average facility
Stayed 2 nights in Mar 2023
Response from Guest Services on Mar 28, 2023
Thank you for choosing to stay with us we appreciate the feedback, we wish you the best in your future travels

10/10 Excellent

Jeanita

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2023
Response from Guest Services on Feb 28, 2023
Thank you for staying with us we appreciate you taking the time to rate your stay, we hope you will stay with us again the next time you come to Fairfax.

10/10 Excellent

Harvey

Stayed 1 night in Feb 2023
Response from Guest Services on Mar 21, 2023
Hello Harvey, thank you so much for staying with us and for rating your stay at our hotel, we wish you the best in all your future travels

10/10 Excellent

BERNADETTE C

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent from the front desk to the breakfast in the housekeeping. We'll stay here again. This place gets a 10
Stayed 2 nights in Jan 2023
Response from Guest Services on Jan 30, 2023
Dear Ms. BernadetteThank you so much for your kind words we truly appreciate it, we hope your trip home was fast and pleasant and hope that you stay with us again the next time you come to Fairfax.

10/10 Excellent

Jamie

Stayed 1 night in Jan 2023
Response from Guest Services on Jan 24, 2023
Dear Jamie, we are sincerely grateful for you staying with us during your recent visit to Fairfax VA, we truly appreciate you taking the time to rate your stay we wish you the best in all your future travels and hope you will stay with us again the next time you come to Fairfax

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Guest Services Manager on Jan 18, 2023
Hello RebeccaThank you for staying with us and for taking the time to rate your stay. We are delighted for your kind rating and sincerely appreciate it. we wish you the best in all your future travels.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient to Fairfax area
Response from Guest Service on Jan 12, 2023
Thank you Michael for choosing to stay with us, we appreciate your feedback, we hope your return trip home was a pleasant one, we hope you will stay with us again the next time you are in Fairfax

4/10 Poor

David, South plainfield

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, dated, dirty
Stayed 1 night in Dec 2022
Response from Guest Services on Dec 5, 2022
Thank you for staying with us and for taking the time to give feedback, it is unfortunate that you felt the hotel was not up to your standards, we wish you had said something after checking in we would have been happy to cancel the reservation and let you check out to stay elsewhere if our hotel was not to your liking. Good luck in your future travels.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast & easy. Room was clean and the best shower. Breakfast was well stocked and hot. Totally enjoyed my stay.
Stayed 1 night in Nov 2022
Response from Guest Services on Nov 25, 2022
Dear Thomas, thank you for the feedback we will be sure to share your comments with the staff, we wish you the best in your future travels.

6/10 Okay

Shawn

Traveled with group
Liked: Staff & service
Nice Staff
Response from Guest Services on Nov 11, 2022
thank you for staying with us and for giving feedback on your stay

8/10 Good

Michael, Earlysville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located in Fairfax
Stayed 3 nights in Oct 2022
Response from Guest Services on Oct 31, 2022
Thank you for choosing to stay with us we appreciate the feedback, good luck in your future travels

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was wonderful. I'm in a wheelchair and we had an accessible room w/king size bed. There was plenty of room for my wheelchair. The large shower had handrails and a nice large bath chair. To our surprise, we also had a small kitchen with a little stove. The refrigerator was hotel sized, but had plenty of room. There were USB ports in the lights next to the bed. The bed was harder than I liked, but to be fair, the one I have at home has a big fluffy topper. The ac kept the room nice and cold. I was a little disappointed that the hot breakfast was only eggs and sausage. There wasn't any batter to make waffles. Also, there wasn't any decaffeinated coffee offered. But all in all it was a pleasant stay. The staff were very friendly and helpful.
Stayed 1 night in Oct 2022
Response from Guest Services on Oct 24, 2022
Thank you for choosing to stay with with us we appreciate the feedback and we will certainly share the feedback with the staff, we hope your return trip home was a pleasant one and wish you the best in all your future travels.

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised
Pleasantly surprised by this hotel. We were on a 4 day family trip to Washington but didn't want to pay the sky high hotel rates of DC. We found this place in Fairfax that was 1/4 the price & had mediocre expectations. We were wrong, location was great & felt safe. Drive to DC was only 30-40 minutes. Room was clean, free breakfast & free parking were great. Only interactions with staff were at check-in & breakfast & they were very professional. Kids loved the pool. We will stay here again next time we visit the nations capital.
Stayed 3 nights in Oct 2022
Response from Guest Services on Oct 17, 2022
Hello Gilbert, thank you for taking the time to rate your stay and for your kind words, we hope your return trip home was a pleasant one. We hope that you will stay with us again the next time you are in Fairfax.

2/10 Terrible

Doig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away
Dirty and noisy
Stayed 1 night in Oct 2022
Response from Guest Services on Oct 13, 2022
we appreciate your feedback, we wish you had contacted the front desk to let them know about any of your concerns