Posted Nov 22, 2016
Checked in after being on road all day, unpacked clothes for evening and food and drinks from my cooler from my trip and for next day, tried to lay down to recover from driving 12 hrs, but unable to due to excessive noise in hallway from other guests. Decided to get up and refresh with a shower, bathroom smelled of raw sewage, went to put exhaust fan on, either not working or non existent, vent in ceiling but no switch, later realized it was for heat not exhaust, went to close bathroom door to prevent smell from entering bedroom area and noticed two wet towels on back of door from previous guest. Stains on carpet all around bed area, and two lights that did not work. Very disappointed with this stay.
Comment from Hotel Management
Dec 1, 2016 by Online Customer Support, Hotel Management
Thank you for reaching out and writing your review. We are sorry to hear of the problems you experienced with the overall condition of your room, the noise, and the service you received from the hotel staff. We will review the conditions of your room with our housekeeping staff and share your feedback with hotel management to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.