Ratings based on 563 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Convenient location

Posted Mar 11, 2016
Cons: Ice Machines!
Location: All accommodations are nearby.
Close to the airport, comfortable room, Houlihans is great, nearby stores to accommodate any needs. Biggest issue was there is only one ice machine on the property and it did not work. I wound up getting a bucket of ice from Houlihan's after getting the ice machine run around. I stay here regularly, so please get another ice machine or two that works. Otherwise it's a great place to stay.
Comment from Hotel Management
Mar 16, 2016 by Sarah, Hotel Management
We appreciate your feedback and thank you for being a frequent guest of ours. Sorry about the trouble with the ice machine, I am glad Houlihan's was able to assist you with that. I have brought it to the attention of the managers and will see what we can do to help with that. See you soon.
5 out of 5
by Patrick from Santa Monica

Good Business Trip place

Posted Mar 4, 2016 on Hotels
Under construction for back tower rooms during day but still a great easy place to stay for business.
Comment from Hotel Management
May 14, 2016 by Sarah, Hotel Management
Thank you for your business and review. We are pleased to hear you had a pleasant stay. Our renovations will be completed soon and look forward to sharing our new rooms with you.
4 out of 5
by A verified traveler

Close to airport

Posted Feb 29, 2016 on Hotels
We chose the Crowne Plaza because of its close proximity to off site airport parking and 24 hr shuttle service. The parking turned out to be a fiasco, but the Crowne Plaza allowed us to park in their lot while we were traveling. We would stay there again. Renovations were still underway when we went on our trip, but the lobby area seemed completed when we returned 3 weeks later. Nice and spiffy.
Comment from Hotel Management
May 7, 2016 by Sarah, Hotel Management
Thank you for your valuable feedback. We are pleased to see this worked out well for you after a bit of a snag. Glad you liked the new lobby, we are thrilled at how elegant it turned out. We are finishing the remaining projects now. Looking forward to welcoming you back the next time you are in the area.
5 out of 5
by A verified traveler

Posted Jan 22, 2016
The hotel was very nice and will be lovely; it is in the process of remodeling at this time, so any logistic problems we encountered will soon be corrected.
Comment from Hotel Management
Jan 25, 2016 by Sarah, Hotel Management
Thank you for being our guests and sharing your positive feedback during our temporary construction. We are very excited to share our new lobby and guestrooms soon and appreciate your patience and understanding. We look forward to your next stay.
4 out of 5
by Thomas from Scottsdale, Ax

Great staff

Posted Dec 30, 2015 on Hotels
The staff was very gracious and accommodating!
Comment from Hotel Management
Mar 5, 2016 by Sarah, Hotel Management
Thank you for the great feedback. We are delighted to hear that our friendly team made for a very nice stay and pleasant experience. We hope to welcome you again next time your travels bring you to the area.
3 out of 5
by A verified traveler from Pittsburgh

Posted Dec 28, 2015
Pros: room was good, no issues
Hotel is under renovation, so felt little inconvenient...
Comment from Hotel Management
Dec 30, 2015 by Sarah, Hotel Management
We appreciate your feedback and apologize for the temporary construction and any inconveniences as a result. We are working as quickly as we can at the needed enhancements to our hotel to better our guests comfort and services. We hope to welcome you back when the renovations are complete.
5 out of 5
by Venice-at-heart

Convenient, clean, comfortable

Posted Dec 19, 2015 on Orbitz
It was wonderful for four people to stay together, great buy.
1 out of 5
by A verified traveler

Terribly bad hotel

Posted Dec 16, 2015 on Hotels
Terribly bad hotel - Remodeling the lobby and facilities - Completely wear out room (bed, AC, ...). Very noisy room personal.
Comment from Hotel Management
Feb 20, 2016 by Sarah, Hotel Management
Please excuse our temporary construction and any inconvenience this may have caused. We are working hard at making some beautiful and necessary upgrades to better our guests experience and will be done soon. We hope you consider a future stay so we can show you our true level of service and comfort. Thank you.
3 out of 5
by Todosan

Currently under remodel

Posted Dec 15, 2015 on Orbitz
No direct connection to restaurant, as entrance is now through parking garage. Not a problem on a warm night but rain or snow will make driving to a restaurant a necessity.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 7, 2015 on Hotels