Ratings based on 293 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 19, 2015
Close to airport and shopping! Convenient to restaurants at Dulles Towncenter
Comment from EPC
Aug 21, 2015 by anna, EPC
Thank you for choosing the DoubleTree by Hilton Sterling - Dulles Airport. We are thrilled that it met with your expectations. We are so close to so much! Anna L, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2015
The room was veryclean and the beds were real comfortable. Wish there was a swimming pool outside.
Comment from EPC
Aug 21, 2015 by Anna, EPC
Thank you for choosing the DoubleTree by Hilton Sterling - Dulles Airport. I am pleased that we were able to provide you comfort and cleanliness. Anna L, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from J

Nice hotel close to Dulles. Super friendly staff

Posted Aug 13, 2015
Good location next to Dulles. Very friendly staff. Easy access to entire DC area
Comment from EPC
Aug 21, 2015 by Anna, EPC
Thank you, J, for choosing the DoubleTree by Hilton Sterling - Dulles Airport. We are thrilled that our staff and location worked so very well for you. Anna L, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Super comfortable bed

Posted Aug 8, 2015
Stayed here for 5 nights. Bed was super comfortable. There's many many places to eat in the area. There were some minor traces of mold where the walls met the ceiling. Would have been nice to have a fridge in the room for such a lengthy stay. Overall was a very positive experience.
Comment from Hotel Management
Aug 11, 2015 by Anna L., GM, Hotel Management
Thank you, Jon, for your kind comments and candid observations. We have refrigerators in all of our rooms so it must have been pulled for some reason. My apologies. The beds are divine and am glad that your overall experience was positive. We hope to see you again sometime soon!
2 out of 5
Recommended
for Everyone
by A verified traveler

room left open

Posted Aug 4, 2015
Pros: Very nice and clean
Cons: Head of housekeeping
Location: close to everything
Everything was excellent until we went out Saturday morning. The maid left the door open all day. When we asked the management, they told us the head of housekeeping was supposed to check on the cleaning. She forgot. The hotel is supposed to refund entire stay. We'll see. We booked for three nights but only stayed two. We were very upset. The staff did send champagne and strawbeeries.
Comment from Hotel Management
Aug 11, 2015 by Anna L, GM, Hotel Management
I apologize that we did not provide the security to your room that you should always have. I am glad that we acknowledged the error by providing you with an amenity. It is disappointing, especially as everything had been excellent, thus far. I was not made aware of the issue and will follow-up with the Executive Housekeeper. Thank you for choosing the DoubleTree by Hilton Sterling - Dulles Airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
Service was excellent.... and the cookies DELICIOUS!
Comment from Hotel Management
Jul 6, 2015 by Anna, Hotel Management
Hello, Thank you for telling everyone about our wonderful cookies. We bake them fresh daily for our arrivals. Thank you for your comments regarding our service and I hope you can come again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2015
We stayed at this facility because we were flying out and needed a shuttle service--bid on it through Expedia and LOVED the results! Very comfortable, very clean! I would definitely stay here again.
Comment from Hotel Management
Jul 5, 2015 by Anna, Hotel Management
Good Day, Thank you for providing feedback regarding your stay at our location. I am happy to hear that you were received great service during your short visit. As always, we hope to have as our guest in future and appreciate you sharing your thoughts.
2 out of 5
Recommended
for Everyone
by A verified traveler from Augusta, WV

Excellent hotel... Staff... Needs work...

Posted Jun 8, 2015
Pros: The room was very nice. It had direct TV. Bed was very comfortable and everything else was pleasant. OH AND THE COOKIE WAS GREAT!
Cons: I am sorry to say this. The staff has to be proficient in English if you are at a hotel in America and are going to be greeting people as your job
Location: Plenty of museums and restaurants. Sweet Water Tavern was amazing as well as the Dulles Town Center.
Upon arriving it was obvious that the clerk could barely speak English... He was very hard to understand and thus my problem. He asked for my drivers license... (no reason given) Then he asked to borrow my credit card (I assumed that this was to verify my identity)... Then he swiped it?!?!? Dumb founded.... why was he doing this??? I prepaid entirely for my room.... Then it hit me... He is putting a hold for potential damages to the room... no problem... except he never told me. Call me crazy, but if you are going to swipe my card you better tell me why. Here we are days later and the 50 dollar hold is still on my account. I called the hotel. I was apologized to profusely then told that they would call back in 15 min after talking to my bank. 3 hours later. No call. It sucks that I have had such a bad experience with the staff when the room/facilities were so nice.
Comment from Hotel Management
Jun 13, 2015 by Anna, Hotel Management
Hello Eric, I am very sorry for the experience you had while visiting our hotel. We work very hard to ensure our guests are receiving great service and it seems we fell short in this regard. I hope that we were able to resolve the billing concern. I will be sure to share your thoughts with our team to ensure there is improvement for future guests and I thank you for letting me know. Kindly,
5 out of 5
Recommended
for Business Travelers
by Kimberly from Blacksburg, VA

Room was stuffy but staff was professional!

Posted Jun 1, 2015 on Hotels
The air conditioning in the room was not working so the room was hot. But overall the staff and service were great and the hotel itself was nice.
Comment from Hotel Management
Aug 15, 2015 by Anna, Hotel Management
Hello Kimberly, I am so very sorry for the inconvenience experienced with the air conditioning during your stay. I appreciate you taking the time to let us know what happened. We will ensure all units are checked prior to the client arriving. I am glad you enjoyed the staff service and the overall impression of the hotel. As always, we appreciate your business and look forward to having you as our guest in the future.
Comment from Hotel Management
Aug 15, 2015 by Anna, Hotel Management
Hello Kimberly, Thank you for letting us know about the malfunctioning AC unit. I know how frustrating this can be. I apologize for any inconvenience caused. I have shared your thoughts with the team to ensure we inspect the units before our guest arrive. Kindly,
3 out of 5
Recommended
for Everyone
by A verified traveler from Salisbury, MD

Nice hotel. staff not so great.

Posted May 28, 2015
Pros: The facilities were good, the room was clean and comfortable.
Cons: Improve interaction with guests!
We have stayed at this Doubletree before, and the staff has always been "generic", not very personable. This time, aside from the gentleman who delivered room service, the staff was outright rude. The room service staff were very attentive. Maybe they all were having bad days...
Comment from Hotel Management
Jun 1, 2015 by Anna, Hotel Management
Hello Gerald, I sincere regret that you found our team less than friendly and warm. This is certainly not normal for us. We take pride in delivering great service in all areas. I will certainly review your comments with our team to ensure this does not happen in the future. Kindly,