The hotel is very old. Varnish on the cabinets came off. We were charged $10/night for parking our car. The main entrance doors jammed and took a while to get it fixed. So we were only using one side entrance. The trolleys they have are not carpet friendly so it was hard to maneuver them in the carpeted hallway. The cleaning carts of the hotel were so huge that when you haul in your luggage it will not easily fit in the hallway. For a little more, there are better hotels around. It's NOT really conveniently located near the train station especially during the winter. They should have a transport to the train station for free since we are being charged $10 for parking anyways. Definitely not worth the money.
Comment from Hotel Management
Feb 1, 2017 by Whitney , Hotel Management
" Hello Lynn,
Thank you very much for providing this valuable feedback on your most recent stay with us. We are very sorry that we didn't exceed your expectations and that you were disappointed with the hotel and accommodations. As you may have read on previous reviews, the property will be undergoing a significant renovation this year and we are very much looking forward to our guests enjoying these upgrades. To address your concerns about transportation to local metro station, the hotel does offer a complimentary shuttle within a 3 mile radius, which includes our two local malls and many restaurants. I apologize that this information was not communicated during your stay with us.
We greatly appreciate you taking the time to comment on your stay and we do sincerely hope that you will give us another chance to show you the exceptional service that we are known for. "