Ratings based on 292 Verified Reviews

2.9 out of 5
42% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Mar 15, 2017
Pros: Close to a metro
Cons: Cleanliness, attitudes of employees
The checkin process was a nightmare. We got in late in the evening and the staff seemed confused and was not helpful. Our room was not ready so we were forced into a different room. The (nonsmoking) room we received was dirty and smelled horribly of smoke. The sheets on one of the double beds had stains and hair throughout them. We asked about room amenities and were told they would be addressed and they never were. The daytime staff members were kind and helpful. The hotel was priced well for the area and close to a metro station but with the lack of cleanliness I certainly will not be staying here again.
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
I apologize for the service issues you experienced during your stay. We are sorry we missed meeting your expectations in regard to the cleanliness of your room and regret the inconvenience it caused. I will be sure to follow up your concerns with my entire team so that we can improve our facilities and service moving forward. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from N H.

Easy one Yellow line access!

Posted Mar 11, 2017
Pros: This location had walking and biking trails, bus service from the Metro, or 20/30 minute walk to the hotel, plus parking for drivers.
Cons: Make sure there is oatmeal in the morning.
Location: Ted's and California Tortilla are directly across from the Metro station, as well as an IMAX theatre.
Easy access to Reagan airport, Washington Convention Center, and Chinatown.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Marshall, thank you for choosing to stay at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. We receive many positive comments about our convenient location so we are glad this contributed to making your stay a great one. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

First and last

Posted Mar 8, 2017
In short, waited 10 minutes to check in. Ask for a non smoking room and it smelled like some one just smoked a pack.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid such instances. We hope you will give us another chance to prove our commitment to providing outstanding service. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Mar 3, 2017
Very helpful staff. Safe, well lit parking. Free wifi is a bit slow, but it is free. NO HOLDS on credit card when swipped for incidentals. Cant beat ESA for the price. Plenty of things to do and places to eat in the area.
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. It's great to know you enjoyed your stay and that our facilities and service were to your satisfaction. We also appreciate you mentioning our affordable rates and hope to welcome you again the next time you are in the area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay within an hour of DC

Posted Jan 27, 2017
Pros: Friendly & helpful staff; comfortable & clean rooms.
Cons: A complimentary in-suite coffeemaker. Having to trudge down to the lobby for coffee/tea in the morning is a bit of a pain.
Location: Within walking distance of WAMATA stops for bus & train travel, which makes visiting DC easy. Also, there is a very nice park just up the block!
Our room was quite comfortable, and the staff were very nice and helpful (we weren't familiar with the DC area, and they helped by making suggestions for travel routes, etc.). The Extended Stay on Eisenhower Ave is within walking distance of WAMATA stops for bus & train travel, making heading into DC for the day easy. Would definitely recommend.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for being our guest and taking the time to review your experience at our hotel. It's nice to know you found your suite comfortable and that you were pleased with the great service from our staff along with our convenient location. However, we are sorry if you encountered any inconvenience during your stay. Thanks again for your recommendation, we look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
by William

Great for the experienced traveler

Posted Jan 24, 2017 on Hotels
This was a great hotel if you are a frequent experienced traveler, who visits a city to experience and explore and are just looking for a safe, quiet, clean room to lay their head down at the end of the day. This hotel is a short drive/ brisk walk to the Metro Station and Joseph at the front desk is a wealth of Washington information and made our travel around the city easy with his advice about the Metro. All this and the room rate was a bargain. This hotel is not the place for you if this is going to be your only vacation this year and you want to be pampered at your hotel.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
William, thank you for your review filled with kind comments! We are thrilled to know you had a great stay at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. Thank you for mentioning our staff, especially Joseph. He is a true asset to our team, and we will be sure to share your compliments with him personally. Thanks again for being our guest, we hope to see you again soon! Sincerely, General Manager
4 out of 5
by William

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
William, thank you for being our guest and for your wonderful ratings! Every team member here at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. works hard to deliver a great guest experience, and we are glad you had a good stay. We hope you will visit us again the next time you are in the area. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Jan 9, 2017 on Hotels
Came for the 'Free Breakfast' and 'Free Wi-Fi', the breakfast was either muffins or Nature Valley bars, and coffee/tea. And the wifi was non existant. Checkin wasn't even by a regular staff but by the maid.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are pleased you were able to take advantage of our complimentary wifi and grab and go breakfast offerings. I am sorry it did not meet your expectations and you were disappointed upon departure. All of our staff members are cross trained in all duties to be able to provide our guests with a great service experience. Thank you for being our guest and we do hope to have you back again soon. General Manager
3 out of 5
by Angela

They don't honor requests-customer service awful!

Posted Jan 4, 2017 on Hotels
I had one of the worst experiences with customer service ever this last stay. I have written a long email to corporate office regarding the need for training staff.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Write your comment.Thank you for staying with us and sharing your comments. It’s good to know you had an overall pleasant stay. However, we are sorry you didn’t experience our staff at their best during your visit, and they failed to meet your expectations. I have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you again for being our guest and we look forward to serving you again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Winter Meetings Trade Show

Posted Dec 9, 2016
Pros: its location for us...getting to National Harbour area, and subway
Cons: having the kitchen utensils available from the get go instead of having to go to the front desk would be helpful.
Location: it just was the most accessible location for our needs, you may see some very rude or uncomplimentary review, they should be ignored!
We arrived late in the day, and the front staff woman, Kidset was very friendly and efficient in checking us in...3 rooms all prepaid with Expedia.
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Thank you for reviewing your stay at Extended Stay America - Alexandria - Eisenhower Ave. We are pleased to note that our location was the highlight of your visit and you enjoyed the outstanding service from one of our Front Desk associates. I will definitely share your compliments. We hope to welcome you back soon for another amazing stay. Sincerely, General Manager