** Very Poor **
Posted Jul 18, 2016 on Hotels
It was a worst nightmare.. Was traveling and needed a pit stop nearby D.C, so booked this hotel for a nights stay..
On arrival, when checked in to the room, the room was very untidy and has not been serviced.. Room full of smoking smell..
When asked for service, the receptionist said its not possoble at night time.. (Of course)
When asked for alternative room, he said none available even thought he was booking new rooms thru phone Na don't person for other customers..
Very Bad experience
Comment from Hotel Management
Aug 1, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with your accommodations. Also the lack of customer service you were given is unacceptable. Our staff will be addressed about the situation on how to communicate and take care of our guests properly. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.