Ratings based on 329 Verified Reviews

3.2 out of 5
62% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for what needed

Posted Apr 30, 2017
Only syayed overnigjt, jut the toom datkening blinds allwed us to get some much needed sleep in the am.
Comment from Hotel Management
Apr 30, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America - Washington, D.C. - Reston. We strive to please all of our guests and your review tells us that we are meeting those goals. We appreciate you choosing us for your overnight stay and hope to see you again in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Not well cleaned

Posted Apr 27, 2017
Weird white residue on the carpet. Someone else's hair stuck to the towels and in the shower. Ew.
Comment from Hotel Management
Apr 29, 2017 by General Manager , Hotel Management
I sincere apologize for our hotel not living up to your expectations. We do not take cleanliness issues lightly as we do believe this is the priority. I will address this matter with our Housekeeping team in detail and to ensure that all our producers are being followed correctly. I hope that you will consider giving us another opportunity to impress you. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Memohis

Good basic hotel

Posted Apr 26, 2017
Good basic hotel I normally stay at Homewwod Suited, so this was a bit of a different experience for me. On the negative side: Kitchen utensils were not in the room, they had to be brought up after we were already in the room. The staff member who initially bruught them up was pleasant but did not seem to happy about having to do so. The hotel does not have an elevator, so if you have heavy bags, you better be prepared for a bit of exercise. Again comparing this hotel with Homewood Suited, it does not have a shuttle service to take guests on short errands (We ended up using Uber). The room had a relative small television. We had a room with two double beds which meant there were no extra lounge chairs or couch beyond two tall chairs on the kitchen counter. This meant sitting on the bed, if you had visitors. There were only two face towels in the bathroom; had to go down on the second day to get two more. The staff member seemed to have a difficult time rounding them up as it took some time for her to return with them. On the positive side; The hotel is close to a Target, several good restaurants and next to a great YMCA which honors "passes" from the hotel. That facility has outstanding exercise opportunities. The hotel was relatively quiet during our stay and the beds were comfortable. While we did not use it (was raining all three days), the hotel has what appears to be a nice outside area that can be utilized for grilling purposes.
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Thank you for staying with us and for sharing your comments. We are glad to know how much you liked our location and the workout area, and that you got a good night’s sleep. That being said, we are sorry for any inconvenience caused here. We enjoyed hosting you and hope to be your hotel of choice when your plans bring you back to our area. Sincerely, General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler from PA

Nice hotel and close to areas I was working

Posted Apr 20, 2017
Pros: Location
Cons: Employee smoking habits
The stay would have gotten all great review but hotel staff stood outside my room and had loud conversations while smoking various times throughout the stay. The smoke filtered into my NON-smoking room.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Adequate hotel close to my son's apt

Posted Apr 12, 2017
Pros: close to my son's apt
Location: centrally located; easy to get to shopping
Great that they have access to the YMCA right next door.
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
We want to thank you for writing a review of your stay. I'm glad that you liked the location and the surrounding shopping/restaurants are in around the property. Thank you again for your comments. We hope to see you again in the future.
1 out of 5
by A verified traveler from new jerset

Roach in the room.

Posted Apr 5, 2017
Room didn't feel clean at all. Hotel was dirty and trash all over the walk way.
Comment from Hotel Management
May 11, 2017 by Manager, Hotel Management
Thank you for taking the time to provide your feedback about our hotel. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that the cleanliness did not meet your expectations. Thanks to your comments, we will be coaching the team to ensure that cleanliness standards are met. Guest feedback like yours allows us to continue to improve our hotel. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
Clean hotel, no extras, but all the basics and an excellent price.
Comment from Hotel Management
May 8, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you had a pleasant stay and that our affordable rates stood out. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveler

Would not recommend

Posted Mar 16, 2017
Pros: Convenient location
Cons: Cleaning
Location: Close to my office.
The room was not very clean, sheets were not very clean.
Comment from Hotel Management
Apr 14, 2017 by Manager, Hotel Management
Thank you for your recent review of your stay. The cleanliness of the room you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am coaching the team to ensure to provide fresh and clean rooms to every guest. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
2 out of 5
by A verified traveler

Previous guest garbage not cleaned

Posted Mar 12, 2017
Previous guest takeout food was left in the room. There were bugs in the kitchen and bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler

Simple hotel close to shopping

Posted Feb 26, 2017
Clean. Simple. Comfortable. Close to stores and public transportation.
Comment from Hotel Management
Mar 3, 2017 by Manager, Hotel Management
The team and I appreciate your remarks. I'm so pleased to hear that you a comfortable, pleasant experience at our hotel that was simple and convenient to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.