Drunk Staff on First Night
Posted Aug 3, 2016
Hotel is modest in price. Room had a kitchenette, without any dishes or utensils. Hence the "extended stay" name. No maid service during the day. Same towels for the duration. Not exactly dirty, but minimal. Breakfast was promised, but that turned out to be coffee and trail bars at 6 AM. On our first morning, I went looking for the breakfast at 6 and found one of the staff drunk and asleep in the garden, the other shaking him to wake him. Later I caught the two carrying away the beer bottles, which they deposited by the front door.
Comment from Hotel Management
Aug 11, 2016 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future. We would like the opportunity to be your “home away from home” in the future. Again, thank you for contacting Extended Stay Hotels.