Ratings based on 402 Verified Reviews

2.9 out of 5
51% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Raleigh, Nc

Deceptive photos on the web site.

Posted Feb 2, 2017
Cons: Remodeling z
After arrival at the hotel and entering the room, we found that it was now at all like the photos that we review before renting the room. The room were old needing repair and not very clean my wife spent an hour cleaning herself before we felt comfortable to sleep there. There were no amenities in the room and we had to make several trips back to the front desk to request the items that should have already been in the room. I am very disappointed that Expidea does not do a better job of checking this hotel out before you allow it to be posted on your site.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Michael, Please accept our apology for the less than clean state of your suite upon arrival. We would have gladly changed you to an alternate suite had we been made aware of your dissatisfaction. We will be more consistent with our communication regarding our weekly housekeeping program, linen exchange and upon request dishware program. Thank you for letting us know so we can improve prior to your next stay with us. Sincerely, General Manager
1 out of 5
by A verified traveler

Horrible experience

Posted Jan 26, 2017
No room service/ no blow dryer / not friendly when asked why room service didn't happen for 3 days when I asked theme to each am before I left.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and we hope to welcome you back soon!   Sincerely, General Manager
2 out of 5
by A verified traveler from North Carolina

Not for comfort or work/internet

Posted Jan 23, 2017
Pros: Kitchen was just what I needed. Fridge, stove, sink, utensils.
Cons: A more comfortable bed. The option to purchase actual high speed Internet, with a guarantee that it will work, regardless of # of guests using internt
Location: Was convenient to my friend's home. Don't really know what else is near year, but the airport and DC.
Bed as hard as a floor with a blanket thrown over it. Paid, enhanced Internet is NOT high speed Internet. If you need to work from your hotel, go someplace else. Otherwise, clean, friendly, warm.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
We appreciate your stay and for taking time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon.  Sincerely, General Manager
1 out of 5
by A verified traveler

Would not recommend

Posted Jan 23, 2017
The room smelled disgusting - like cigarettes and body odor. The continental breakfast consisted of a few Nature's Valley bars. I was also unable to receive a refund when I checked out a day early. While the staff was pleasant, the accommodations were not. There was also an issue with the hot water pipes and they made a lot of noise when showering. The hotel also did not offer maid service during my stay. Would never go back!!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel on your recent visit to the area. We are disappointed to hear that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
2 out of 5
by A verified traveler

Blah

Posted Jan 23, 2017
At first I was given a room with 1 bed when I reserved a room with 2 beds. The room is old, outdated, smelly and there was no housekeeping. I wouldn't recommend this room to anyone
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from west virginia

Nice but very small room

Posted Jan 13, 2017
Everything was okay Didn't have coffee maker I end up going to nearest coffee place
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Washington, D.C. – Sterling- Dulles. We are glad your overall stay was a pleasant one, but we are sorry you found your room to be small. We do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. Thank you again, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and quiet

Posted Jan 10, 2017
Pros: I like the kitchenette and I like the outside doors because I have to bring stuff into the room at night from my vehicle.
Location: It's just minutes from Dulles airport. There is a space museum there.
I had a bit of a wait at check-in but that was only because a lot of people arrived without reservations at the same time. Due to the modest price and kitchens, these hotels tend to have more blue collar workers than business hotels. This is OK with me but might be worth mentioning. This location was clean and quiet except for the occasional take-off and landing from Dulles airport nearby.
Comment from Hotel Management
Jan 11, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at Extended Stay America - Washington, D.C. – Sterling – Dulles. We are thrilled to note that you had a wonderful time and enjoyed your room, our clean facilities and convenient location near the airport. It’s also good to know that you liked the great value we offer in the area. It was our pleasure hosting you, and we look forward to welcoming you again. Sincerely, General Manager
1 out of 5
Recommended
for Everyone
by A verified traveler from Harrisburg PA

Close to the airport. Front desk man not friendly.

Posted Dec 19, 2016
Rooms nice and clean. 2 pillows only, had to ask for 2 more.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Hannelie, Thank you for being our guest and for the feedback. I am happy to hear you enjoy your accommodations. However I am sorry that our front desk was lacking in hospitality. This is not the normal service we provide and our staff has been reminded to make sure we are always friendly and professional. We hope to welcome you back again soon. Safe travels. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

I loved it

Posted Dec 19, 2016
Sadhana was nice. They made me feel at home even though I was millions of miles from home.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Washington, DC - Sterling - Dulles! We love sharing wonderful comments such as yours about our staff and their excellent service. Our team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean and very friendly staff

Posted Dec 6, 2016
I have nothing but great things to say about this place,, the rooms are big and spacious plus it has a kitchen so u can cook your own meals!! All this for 52 dollars a night wow what a great price I will definitely return to this place when I need to just get away !!!
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thanks for being our guest and for the wonderful remarks as well as the lovely picture! We are thrilled to note that you enjoyed your well-maintained room with a kitchenette, our helpful team members and the excellent value we offer. All of us here at Extended Stay America - Washington, D.C. – Sterling – Dulles look forward to your return! Sincerely, General Manager