Posted Jul 29, 2016
Solid 2-Star. When I entered the "non-smoking" room, it smelled so strong of cigarette smoke that it was stronger than smoking rooms I've stayed in. Literally smelled like someone just finished smoking a cigarette right before I walked in. Shocked me how strong it was, and I'M A SMOKER. Over time I realized the smoke smell seemed to be actually covering up a musty mildew scent spewing from the AC unit. Second thing that caught my eye was chip crumbs on the ground. The kitchen was aged and nasty, didn't want to touch anything. The AC unit and the, now yellow, refrigerator sounded like they were competing to see which could break first lol. They didn't have a TV channel guide in the room or at the front desk! When I asked the front desk, they seemed puzzled that I would ask for such a thing. First time that has been an issue..
The bathroom was actually nice, appeared to be the only part of the room recently renovated and/or properly cleaned. The bed was comfortable, I slept well.
The room was way overpriced for the quality, it should of been half to maybe 2/3 of what I was charged. There is 20-30 other hotels within a few mile radius, 10-15 of them being in the same price range, this should be a last resort stay.
Comment from Hotel Management
Aug 2, 2016 by General Manager, Hotel Management
Your loyalty to our brand is appreciated. We apologize for the less than satisfactory stay you had at our hotel. Our goals are to provide clean, comfortable, well maintained suite for our guests to enjoy so they will want to come back again and again. Thank you for your feedback. We will work on the deficiencies you identified to ensure we are delivering our guests what they expect and deserve.
Please give us another opportunity to show you we can be better.