Ratings based on 366 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
52% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from nevada

Business

Posted Sep 22, 2016
Not to bad if you need a place close to the airport! Wifi sucks
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Washington, D.C. – Sterling – Dulles. We are glad your overall stay with us was a pleasant one. However, we apologize if the internet was not working properly during your stay and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jul 29, 2016
Pros: Location.
Cons: I'll say what does NOT need to be improved: Vanity, Shower, Mattress.
Location: Great location, right next to IAD.
Solid 2-Star. When I entered the "non-smoking" room, it smelled so strong of cigarette smoke that it was stronger than smoking rooms I've stayed in. Literally smelled like someone just finished smoking a cigarette right before I walked in. Shocked me how strong it was, and I'M A SMOKER. Over time I realized the smoke smell seemed to be actually covering up a musty mildew scent spewing from the AC unit. Second thing that caught my eye was chip crumbs on the ground. The kitchen was aged and nasty, didn't want to touch anything. The AC unit and the, now yellow, refrigerator sounded like they were competing to see which could break first lol. They didn't have a TV channel guide in the room or at the front desk! When I asked the front desk, they seemed puzzled that I would ask for such a thing. First time that has been an issue.. The bathroom was actually nice, appeared to be the only part of the room recently renovated and/or properly cleaned. The bed was comfortable, I slept well. The room was way overpriced for the quality, it should of been half to maybe 2/3 of what I was charged. There is 20-30 other hotels within a few mile radius, 10-15 of them being in the same price range, this should be a last resort stay.
Comment from Hotel Management
Aug 2, 2016 by General Manager, Hotel Management
Your loyalty to our brand is appreciated. We apologize for the less than satisfactory stay you had at our hotel. Our goals are to provide clean, comfortable, well maintained suite for our guests to enjoy so they will want to come back again and again. Thank you for your feedback. We will work on the deficiencies you identified to ensure we are delivering our guests what they expect and deserve. Please give us another opportunity to show you we can be better. General Manager
3 out of 5
by A verified traveler from 日本

Posted Jul 29, 2016
朝食が簡素でした。焼くパンがなく食べるスペースがないです。部屋はきれいでしたし、ローンドリーもあったのですが、価格ほどの価値があるかは疑問に思いました。
Comment from Hotel Management
Jul 30, 2016 by General Manager, Hotel Management
Thank you for sharing your thoughts about your stay. Our goal is to maintain the highest standards, so we appreciate you letting us know how we can improve as well as what we are doing right. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jun 11, 2016 on Hotels
Comment from Hotel Management
Jun 12, 2016 by Manager, Hotel Management
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations and providing you with an outstanding guest experience. I am sorry we were not up to par while you were our guest, and I hope you will consider giving us a second chance in the future so we can make it up to you and provide you with the stay you deserve. Sincerely, General Manager
2 out of 5
by A verified traveler

Will do in a pinch.....

Posted Jun 8, 2016 on Hotels
The internet service is a pain to use when you need it to be high speed. The air conditioner is a window/wall unit and leaked into the room.
Comment from Hotel Management
Jun 12, 2016 by Manager, Hotel Management
Thank you for reviewing your stay at our hotel. We apologize for the slow internet connectivity in your room because we know how important it is to stay in touch with your business partners as well as your family and friends when you travel. We are working to correct that problem as well as the leaking air conditioning unit in your room. I am sorry for these inconveniences and hope you will give us another chance to provide a better guest experience for you the next time your travels bring you to the D.C. area. Sincerely, General Manager
1 out of 5
by ALKA

WORST STAY EVER!!!!!

Posted Jun 1, 2016 on Hotels
Worst stay ever!!!!! stay away from this hotel. This was the worst experience of hotel stay I ever had. The staff - a lady was extremely rude. The hotel rooms smelt very bad. Even after placing multiple requests the hotel room was not changed and no one paid attention. I literally spent sleepless nights. Very expensive with an extremely poor quality of stay. DO NOT waste your money.
Comment from Hotel Management
Jun 7, 2016 by Manager, Hotel Management
Alka, We appreciate your feedback, although difficult to read, it provides us guidance for improvements. Due to our occupancy levels, we are sorry we did not have an alternate room for you to change to which may have met your expectations. We sincerely apologize for the less than hospitable behavior demonstrated by one of our employees. We will address all the issues you identified to be sure we improve and provide a better experience for your guests. Thank you for staying with us and for sharing your feedback. General Manager
3 out of 5
by Jan E from Michigan

Posted May 26, 2016 on Hotels
The room was clean, but the outside was not. There was a lot of trash and empty beer bottles around the parking lot and grassy areas. This was called a pet friendly hotel, but except for having to pay the $25 per day fee, there was nothing to show that it was. Other pet friendly hotels that I have stayed at have a specific area with plastic bags and a covered receptacle for the dog waste. This hotel did not. I definitely won't stay at this hotel again.
Comment from Hotel Management
May 30, 2016 by Manager, Hotel Management
Thank you for taking the time out of your day to leave a feedback of our hotel. We are glad your overall stay was enjoyable and that you liked your well-kept accommodation. We appreciate your remarks about the lack of detail to our property. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and will do what it takes to improve our guests' perceptions. We are also sorry for your disappointment with our pet policy and the inconvenience it might have caused. Thank you for bringing this to our attention, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
1 out of 5
by A verified traveler

Filthiest room

Posted May 23, 2016
The air conditioners didn't work. The air was filled with dust and mold, I have never stayed in a worse hotel room, ever. I am on my third day off of work due to illness from this place- looks like walking pneumonia. I now have a list of homeless shelters I'll keep with me- they would be an upgrade
Comment from Hotel Management
May 26, 2016 by General Manager, Hotel Management
Thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and we hope you will choose to stay with us again. Sincerely, General Manager
4 out of 5
by A verified traveler from Richmond, Va.

Stay was very pleasant. Room was clean and neat.

Posted May 22, 2016
Pros: It was quiet
Would like to see some information in rooms about places to eat and visit in the area.
Comment from Hotel Management
May 23, 2016 by General Manager, Hotel Management
Thank you for being our guest and for posting your review. We are so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with the team, and we will recognize them for their great work. We appreciate your suggestion. Thanks again for your review, and we hope you will choose Extended Stay America- Washington, DC - Sterling – Dulles again! Sincerely, General Manager
1 out of 5
by A verified traveler from L.A., CA

Stay Here if it's only your last resort!

Posted May 14, 2016
Pros: Nothing.
We missed our evening flight out of Dulles by five minutes because of two major traffic accidents on the way to the airport.. Required to spend the night near the airport. Every hotel within seven miles of Dulles was fully booked except for Extended Stay America (ESA). Our choice was to stay there or sleep in the airport. We made the wrong choice. ESA is more a motel than a hotel - residents seem to be tradesmen working on long term projects or a place for lost souls to stay when they have no other place to stay. Although the entire ESA is suppose to be smoke-free, our room had been previously smoked in. Efforts by mgmt to mask the smoke was useless - it was deep-seated in every thing in the room. While the bathroom was clean, there was a big piece of tile missing from the wall of the tub. Towels were either frayed or in the case of the bathmat, thread bare to the point of having holest. The only reasons we stayed the night or didn't request a room change were (1) we already knew that there were no other hotel rooms available around the airport; and (2) we were told when we checked in that we had gotten the last available room. Can't say anything about the morning continental breakfast because we just wanted to get away from the motel ASAP. (we got to the airport 2.5 hours before our flight was scheduled to depart. Ate breakfast in the airport.)
Comment from Hotel Management
May 17, 2016 by General Manager, Hotel Management
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced in your suite. Your review has been shared with the housekeeping team as well as the maintenance team so we can determine how we can improve going forward. We would appreciate another opportunity to provide you with a better experience on a future stay when you are in the Dulles area. Thanks again! Sincerely, General Manager