Ratings based on 308 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2017
Pros: Design and cleanliness
Cons: Enclosure for Ice machine noise
I found this hotel to be pleasant. However the ice machine in the hallway was noisy.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 29, 2016
I like this hotel and won't stay in another hotel when I come back Washington DC
Comment from Hotel Management
Dec 22, 2016 by Scott P, General Manager, Hotel Management
Thank your for your stay and for the awesome rating, HUSSAIN! Your loyalty means the world to us, and we will keep working to earn it, every time we're able to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel

Posted Nov 29, 2016
The lobby is sweet, comforting with a bar and sitting area by "fire places" (walls with fire in them that give off just a little heat). Rooms have a small refrigerator and are spacious.
Comment from Hotel Management
Dec 22, 2016 by Scott P, General Manager, Hotel Management
Thank you for your stay and for the excellent review, Amy! We'll certainly take "sweet" as a compliment ... especially this time of year. Keep coming back and we'll keep getting better!
5 out of 5
Recommended
for Couples
by A verified traveler from US

Get interior just to lounge out inside the hotel

Posted Nov 28, 2016
Pros: Everything.
Location: The mall is literally across the street!
Loved everything about the hotel, the only problem we had was at breakfast I put together a plate full of fruit for my husband and I and there was hair in it. I we were both super disappointed. Other then that the hotel was beautiful and clean!!!!
Comment from Hotel Management
Dec 22, 2016 by Scott P, General Manager, Hotel Management
Thank you for your stay and for your kind words about our property, isha. I am very sorry that you found a hair on your plate at our breakfast buffet. I agree with you, that is disappointing, and I trust that our staff was able to replace your fruit promptly and with a smile.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2016
Pros: The staff at the hotel and Expedia were very helpful when I requested an early checkout due to a family emergency. Thank you!
Cons: Outdoor seating would have been nice in the front of the hotek
Comment from Hotel Management
Dec 22, 2016 by Scott P, General Manager, Hotel Management
Thank you for your stay and for your kind words. Being understanding in a time of emergency is one of our most basic responsibilities, but I am glad that you appreciated our service nonetheless. I hope that we are able to welcome you back soon.
3 out of 5
by A verified traveler from US

convenient locale

Posted Oct 25, 2016
Pros: location and room was spacious
Cons: free wifi
Location: mall, George Mason U, plenty of restaurants in vacinity
Have stayed here before and while a bit pricey, found the accomodations to be excellent. This time however, arrived to find that pool was gone, replaced by a larger fitness area, and most disappointing, was the fact that wifi was not free in the room. Even less costly hotels offer that feature.
Comment from Hotel Management
Nov 9, 2016 by Scott P, General Manager, Hotel Management
Thank you for your return visit, and for your comments, Gwen. Unfortunately, in order to expand our fitness center to over 3x it's previous size, we did have to eliminate our indoor pool. This decision was reached, in large part, by listening to what the majority of our guests would value more during their time with us. While the fitness center was overwhelmingly more valued, I am sorry that you were disappointed (and surprised) to find that the pool was no longer available.
4 out of 5
Recommended
for Everyone
by A verified traveler from Shrewsbury MA

Posted Oct 17, 2016
Hotel was nice but overwhelming smell of cleaner/fragrance upon walking into lobby and as severe asthma sufferer it was a bit too much to handle. Hotel was clean and staff very friendly and helpful. Would give 5 star only if internet and breakfast buffet was included in price of stay, not additional costs.
Comment from Hotel Management
Nov 7, 2016 by Scott P, General Manager, Hotel Management
Thank you for your stay and for your feedback Brenda. I am glad that you found our hotel to be clean and friendly, but I am sorry that the fragrance in our lobby was overwhelming. I will be sure to share your experience with our housekeeping staff, and that we will continue to keep our guests' sensitivity to odors and chemicals in mind as we clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2016
I arrived late after multiple flights and 10 different time zones. Staff was ready for my arrival and made sure I had everything I needed to relax and recover from my travels. Room was clean, quiet, and very comfortable.
Comment from Hotel Management
Nov 7, 2016 by Scott P, General Manager, Hotel Management
Yikes! That's a travel day allright... Thank you for your stay, and for your kind feedback. I'm glad that we could help soothe the pain of a long day in the air.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Close to everything we needed

Posted Sep 20, 2016
Our room was very clean, quiet, and comfortable. Good food and mall shopping is in walking distance. The hotel was a short drive to everything we needed in Fairfax.
Comment from Hotel Management
Sep 22, 2016 by Scott P, General Manager, Hotel Management
Thank you for your stay and for your great feedback, JB! Clean, quiet, comfortable, and great food are some of our most important goals, and I'm glad that you found all of those here. Keep coming back, we keep improving!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2016
Nice hotel near the mall... our room faced into the hotel with a balcony overlooking the inside. This was different, but I didn't mind it. However, because it faces into the hotel, there are no windows. So, it's very dark in the mornings which I didn't really mind. The staff were all very friendly.
Comment from Hotel Management
Sep 22, 2016 by Scott P, General Manager, Hotel Management
Thank you for your stay, and for your feedback. Our staff will appreciate your compliment. Some of our guests do prefer the atmosphere provided in our interior-facing rooms, but you might want to try an exterior-facing room next time for a little more light and view. Keep coming back and we'll keep getting better!