Reception

Reviews of Fairfield Inn & Suites by Marriott at Dulles Airport

2.5 out of 5
Fairfield Inn & Suites by Marriott at Dulles Airport
23000 Indian Creek Dr, Sterling, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1003 reviews" "
Rating 8 - Good. 257 out of 1003 reviews" "
Rating 6 - Okay. 59 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Merritt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay near Dulles. The food was only average, but everything else was great.
Stayed 2 nights in Apr 2024
Response from Jessica A on Apr 17, 2024
Thank you Merritt for choosing to stay with us near IAD! We're delighted to hear that you enjoyed your overall experience with us. Your feedback about the food is valuable to us, and we'll certainly take it into consideration as we strive to improve. We hope to welcome you back soon for another great stay!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 1 night in Apr 2024
Response from Jessica Alfaro on Apr 12, 2024
Thank you so much for your kind review! We're delighted to hear that you enjoyed the convenience of parking your car securely with us and that you found our breakfast offerings to your satisfaction. It's fantastic to know that you had a great experience during your visit at IAD overall and that you would choose to stay with us again. We look forward to welcoming you back on your next visit!

10/10 Excellent

sameh, Palm Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
We booked many times. Very convenient close to the airport. With a shuttle service staff polite
Stayed 1 night in Apr 2024
Response from Jessica R., Sales on Apr 9, 2024
Hi Sameh!Thank you for taking the time to leave your incredible review of the Fairfield Inn Dulles! We are glad to see you enjoyed your stay near IAD and the complimentary and convenient airport shuttle service. We look forward to welcoming you back again soon!

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Jessica R., Sales on Apr 9, 2024
Hi Sylvie,Thank you for taking the time to leave your review of the Fairfield Inn Dulles! We are glad to see you enjoyed your stay near IAD and our staff was able to make your stay a memorable one. We hope to host you again soon!

10/10 Excellent

Eungsik

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Jessica A on Apr 1, 2024
On behalf of the entire hotel team, I want to thank you Eungsik for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Sandrine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
À lot of clients at the front desk and only one person for helping…about 9:30 PM. It took a long time for check-in… and above all, the free shuttle for the airport was full at 6 AM and 6:30 AM. We had no choice to choose the one of 5:30 AM
Stayed 1 night in Mar 2024
Response from Jessica A on Apr 1, 2024
On behalf of the entire hotel team, I want to thank you Sandrine for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Rod

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff and nice clean building
Stayed 1 night in Mar 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Rod for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities
The employees were great. No hot water in the sink in my room. Shuttle service to airport every 30 minutes. There was a free breakfast but I left before it opened. No coffee/tea downstairs available. No tea in room.
Stayed 1 night in Mar 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Patricia for sharing about your experience. I apologize foe you not having hot water in the sink and no coffee or tea available. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Damilola

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Damilola for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Eugenio

Liked: Cleanliness
Dd
Stayed 1 night in Feb 2024
Response from Jessica Alfaro on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Eugenio for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica A on Mar 15, 2024
On behalf of the entire hotel team, I want to thank you Andre for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Kristen, Lexington

Stayed 1 night in Mar 2024
Response from Jessica A on Apr 4, 2024
On behalf of the entire hotel team, I want to thank you Kristen for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Catherine, STAFFORD

Traveled with family
Liked: Staff & service, amenities
Provides a shuttle service to Dulles airport. Has complimentary breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you Catherine for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica Alfaro on Mar 9, 2024
On behalf of the entire hotel team, I want to thank you Andrew for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

David

Stayed 2 nights in Mar 2024
Response from Jessica A on Mar 25, 2024
Thank you, David, for taking the time to leave a rating following your recent stay with us. We appreciate all feedback, as it helps us to continually improve our services and guest experience.We're sorry to see that your experience did not meet your expectations, and we would value the opportunity to learn more about your concerns. If there are specific issues you encountered during your stay that you would like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Our goal is to ensure that every guest has a comfortable and enjoyable stay with us, and we regret if we fell short in any way during your visit. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.

10/10 Excellent

sameh, Palm Harbor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 times so far
Stayed 1 night in Feb 2024
Response from Jessica A on Feb 23, 2024
On behalf of the entire hotel team, I want to thank you Sameh for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Mia Sharleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica Alfaro on Feb 16, 2024
On behalf of the entire hotel team, I want to thank you Mia for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Shirley

Stayed 1 night in Feb 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Shirley for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nova

Stayed 1 night in Feb 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Nova for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

michael

Stayed 1 night in Jan 2024
Response from Jessica A on Jan 24, 2024
On behalf of the entire hotel team, I want to thank you Michael for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Feb 13, 2024
Thank you for the great rating! We would love to know more about what made your stay a 5/5. Wishing you safe travels!

4/10 Poor

Michal

Wasn’t told and nowhere confirmed where to stand for the shuttle car. I waited a full hour in the cold until I called the front desk. Upon arrival I was frozen and there was no hot water for tea and waiting for the front desk felt like eternity.
Stayed 1 night in Jan 2024
Response from Jessica A on Jan 22, 2024
Thank you Michael for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to wait for the shuttle in the cold without clear instructions. Your feedback is invaluable, and we will address this issue to ensure it doesn't happen again.We also apologize for the lack of hot water for tea and the delay in addressing your concerns at the front desk. This is not the level of service we aim to provide, and we appreciate your patience.Once again, we apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services.

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jessica A on Jan 22, 2024
On behalf of the entire hotel team, I want to thank you Rayan for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica A on Jan 22, 2024
On behalf of the entire hotel team, I want to thank you Holly for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lakshmi

Stayed 1 night in Jan 2024
Response from Jessica A on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you Lakshmi for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica A on Jan 15, 2024
On behalf of the entire hotel team, I want to thank you Maxim for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica A on Jan 15, 2024
On behalf of the entire hotel team, I want to thank you Francis for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Jessica A on Jan 15, 2024
On behalf of the entire hotel team, I want to thank you Julie for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Wendell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Jan 11, 2024
Thank you for taking the time to leave your rating! If you have any feedback you'd like to share on how we can improve, we're all ears. We hope to host you the next time you're in the Dulles area. Safe Travels!

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jessica R., Sales on Jan 11, 2024
Thank you for the incredible rating! We hope to host you the next time you're in the Dulles area. Safe Travels!

10/10 Excellent

turnette

Liked: Property conditions & facilities
Service was great
Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Jan 11, 2024
Thank you for taking the time to leave us your review! I am happy to see that you received great service during your stay. We hope to host you again soon. Safe travels!

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jessica R., Sales on Jan 9, 2024
Thank you for the great rating! We hope to see you again next time your travels bring you to the IAD area.

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk receptionist Sam was absolutely helpful in everyway from the moment he checked us in, up until check out. Always smiling, knowledgeable, and informative. He also went the extra mile by bringing me something I had requested all the way up to the room himself. Much appreciated! He is the reason we will definitely be staying next time in this hotel. Thank you Sam.
Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Jan 9, 2024
Thank you for the great rating! We will surely share your praises with Sam and the whole team. We look forward to welcoming you back next time your travels bring you to the IAD area.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Jan 9, 2024
Thank you for sharing your rating! If there is any insight you'd like to share about your experience, we're all ears. We hope to see you again next time your travels bring you to the IAD area.

10/10 Excellent

Mitch

Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Jan 9, 2024
Thank you for the great rating! We hope to see you again next time your travels bring you to the IAD area.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Jan 9, 2024
Thank you for the great rating! We hope to see you again next time your travels bring you to the IAD area.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica A on Jan 7, 2024
On behalf of the entire hotel team, I want to thank you Andrew for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Mustafa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica A on Dec 29, 2023
Hello Mustafa, We appreciate your feedback, although we'd love to know more about your experience. If you have any specific comments about your experience, we would love to hear so we can improve moving forward. Wishing you safe travels and happy holidays!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica A on Dec 29, 2023
Hello Richard, Thank you for staying with us and for the wonderful rating! We hope to see you again soon. Safe travels and Happy Holidays!

10/10 Excellent

Abubakr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a wonderful hotel
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 22, 2023
Hi Abubakr,Thank you for staying with us and for the wonderful rating! We hope to see you again soon. Safe travels and Happy Holidays!

10/10 Excellent

Bien G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 22, 2023
Hi Bien,Thank you for staying with us and for the wonderful rating! We hope to see you again soon. Safe travels and Happy Holidays!

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Convenient location near IAD. Clean and comfortable. Good value for the price.
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 22, 2023
Hi Jeffrey,Thank you for staying with us and for the wonderful feedback! We hope to host you again soon! Safe travels and Happy Holidays!

10/10 Excellent

sameh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best and clean
Response from Jessica R., Sales on Feb 13, 2024
Thank you for the incredible review! We are happy you enjoyed your stay. We hope to host you again the next time your travels bring you to the IAD area. Safe Travels!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica A on Dec 13, 2023
On behalf of the entire hotel team, I want to thank you Anne for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Dulles Airport
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi Omar,Thank you for the great rating! We appreciate you staying with us. Safe travels!

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Jessica A on Dec 13, 2023
On behalf of the entire hotel team, I want to thank you Carol for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi Ryan,Thank you for the great rating! We appreciate you staying with us. Safe travels!

10/10 Excellent

YOHANNES

Stayed 1 night in Dec 2023
Response from Jessica A on Dec 29, 2023
Hello Yohannes, Thank you for staying with us and for the wonderful rating! We hope to see you again soon. Safe travels and Happy Holidays!

10/10 Excellent

Syed

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi Syed,Thank you for the great rating! We appreciate you staying with us. Safe travels!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and transport to airoport
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi William,Thank you for the great rating! We appreciate you staying with us. Safe travels!