Ratings based on 1,959 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome room. Would stay again!!

Posted Jan 14, 2017
The room was perfect for us. Spacious and clean. The shuttle service was at the airport exactly when they said they'd be! You have to call from the airport and wait outside of door #6 at the hotel shuttle pick up area. (I believe that's 2h). It takes them about 20 minutes to get there. Hyatt House is our new go to for long term stays. The staff was so nice and helpful. The breakfast was much more than we expected. On top of a lot of hot items to pick from, they also had an omelet bar. Great detour in our trip! Getting stuck in Sterling due to the blizzard in Norfolk wasn't that bad because of Hyatt House.
Comment from Hotel Management
Jan 17, 2017 by Philip Hawes, Front Desk, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Great overnight at the airport

Posted Jan 13, 2017
Nice place. Clean and comfortable. Liked the beds and the adequate facilities.
Comment from Hotel Management
Jan 17, 2017 by Philip Hawes, Front Desk, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Great location, good value

Posted Jan 11, 2017
Pros: Good hot breakfast and very comfortable room.
Cons: Everything was great.
Location: Just the airport...
I had a late arrival due to a seven hour delay in Vienna. i called the hotel for shuttle information but the shuttle was not running. The shuttle leaves the hotel every half hour normally. They told me to take a taxi ($10) and they would reimburse. Very easy. The hotel is just minutes away. The taxi driver had waited in line for a long time so when i told him Hyatt House he was not happy but didn't say much. I asked about this and he said if he could get back to the airport within 15 minutes he could cut the line and get back to the front. No problem--five minutes to the hotel then two minutes inside to get his money and then back to the airport. The hotel lobby is nothing special but the room was massive. I had a king suite which cost the same as the other rooms. The bathroom was huge. The hot water is hot enough for a shower but never gets really hot. The bathroom amenities are fine. There is a small kitchen with dishes and such in the room, small refrigerator, microwave. Good sized cup for coffee or tea. Breakfast was ample--hot food like eggs and sausage, pancakes (no waffle maker), oatmeal, all the juices you'd want. All in all a good and comfortable stay. Easy shuttle ride back to the airport. I would make this my hotel of choice if i needed to stay near the airport.
Comment from Hotel Management
Jan 17, 2017 by Philip Hawes, Front Desk, Hotel Management
Thank you so much for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
by Eva

Great choice

Posted Jan 10, 2017 on Hotels
Arrived from Africa after 26 hours travel and was very pleased with the comfort of the room. That nite I slept extremely well--it normally takes several days for me to get back on local time and get any sleep but the bed was so comfortable I went out like a light!
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay!
2 out of 5
by Balaji

Posted Jan 9, 2017 on Hotels
I am disappointed. Room was not comfortable what I see while booking. There was no bath tub. Bathroom sink was not working properly.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback. I am sorry to hear that the room was not comfortable for you, and for the issue with the sink. We appreciate the feedback so that we may improve.
4 out of 5
by Timothy

Great hotel.

Posted Jan 3, 2017 on Hotels
We had a great stay. Overall the property is a great property. There were a couple of things that were interesting. 1.) The elevators were super noisy. One of the had something loose in the panel where the floor select buttons are located and it rattle really bad. 2) In the breakfast area, found 3 random screws just laying on the ledge. Not sure what the went to. The decor of the hotel is good, the rooms are super comfortable, the staff were very professional and courteous. Will certainly go back to this hotel if I'm in that area again.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
by Diane

pet friendly

Posted Dec 31, 2016 on Hotels
Was - as always - Hyatt quality. Nice touch with made to order omelets.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sterling, VA

Great stay in convenient location

Posted Dec 29, 2016
Pros: Room was huge and the beds were extremely comfortable.
Cons: N/A
Location: Located right next to the 28, within easy driving distance of Dulles Town Center and really short drive to the Airport
Have never stayed at a Hyatt House before and I can honestly say that my stay has made me want to always stay at a Hyatt House now. The room was huge and very comfortable for two people. I probably could have just stayed in bed all week if I didn't have to adult a little bit. The breakfast was decent, though not as varied as a Hyatt Place. The staff was good and any request was accommodated. This is pretty much going to be the hotel I compare future hotels that I stay at.
Comment from Hotel Management
Dec 29, 2016 by Philip Hawes, Hotel Management
Thank you so much for taking the time to leave your feedback! We are glad that you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotle close to the airport

Posted Dec 29, 2016 on CheapTickets
Great hotel we had good experience very clean and quite. Will book again if it's needed.
Comment from Hotel Management
Jan 17, 2017 by Philip Hawes, Front Desk, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2016
It was satisfactory. It was satisfactory. It was satisfactory. It was satisfactory. It was satisfactory.
Comment from Hotel Management
Dec 29, 2016 by Philip Hawes, Hotel Management
Thank you so much for taking the time to leave your feedback! We are glad that you enjoyed your stay with us!